How can I attach the Windows registry via Microsoft LiveMail?

  • Thread starter Thread starter Dan
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Dan

I am using Windows XP Professional and Microsoft Technical Support has been
helping me with my computer. I have been able to send them my Windows Update
Log file and my system.nfo file but Microsoft also requested a copy of my
registry. When I try and attach the copy of my backup.reg file the Internet
resets itself and will not let me attach the registry. Is there any way
around this limitation? Finally, I wanted to say that I am really glad the
Microsoft-hosted newsgroups have so many thoughtful people.
 
Dan said:
I am using Windows XP Professional and Microsoft Technical Support has been
helping me with my computer. I have been able to send them my Windows Update
Log file and my system.nfo file but Microsoft also requested a copy of my
registry. When I try and attach the copy of my backup.reg file the Internet
resets itself and will not let me attach the registry. Is there any way
around this limitation? Finally, I wanted to say that I am really glad the
Microsoft-hosted newsgroups have so many thoughtful people.
Click to expand...

I really doubt that the "Internet resets itself". Some of the other
hundreds of millions of other users would have noticed and stormed your
home seeking revenge if it had. <g>

But, seriously, it just might be that your backup.reg file is simply to big
so send as a plain attachment. Mine weighs in a 47mB+ and many ISPs would
automatically kill anything so large. Even compressing to a ZIP doesn't
help very much. One solution might be to use a compression program which
splits the file into multiple pieces, each of which is small enough to slip
past whatever file size limitations you are working under.

But, if you are working with MSTS, why not ask them how you are supposed to
send the information they requested? You may have simply misunderstood the
request or they may have made a mistake in asking.

John McGaw
http://johnmcgaw.com
 
Dan said:
I am using Windows XP Professional and Microsoft Technical Support has been
helping me with my computer. I have been able to send them my Windows Update
Log file and my system.nfo file but Microsoft also requested a copy of my
registry. When I try and attach the copy of my backup.reg file the Internet
resets itself and will not let me attach the registry. Is there any way
around this limitation? Finally, I wanted to say that I am really glad the
Microsoft-hosted newsgroups have so many thoughtful people.
Click to expand...
Rename it to backup.txt and then send it. Explain to them what you
did. I think they know how to rename files once received.
 
Thank you and I managed to send the registry file by compressing it using zip
by Microsoft and my registry weighs in at over 70+ megabytes. It was
interesting to see but there were 2 attempted interceptions of the registry
file that I sent that failed. It looks like people are always phising for
information shall we say. <grin>

:
 
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