housecall.trendmicro

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Anyone use this lately.Tried it but when it comes to step 3, "Clean Now'
click it>ok but the process will not start. Tried twice the whole process but
cannot get 'clean up' to start) Us there something wrong with their system or
mine. Thanks
 
From: "siahkaren" <[email protected]>

| Anyone use this lately.Tried it but when it comes to step 3, "Clean Now'
| click it>ok but the process will not start. Tried twice the whole process but
| cannot get 'clean up' to start) Us there something wrong with their system or
| mine. Thanks

You can use the following instead. It includes access to the Trend Micro Syclean utility
which uses the same Engine and Signature (pattern file) as the web page but does NOT require
the use of Internet Explorer. It also provides the anti virus scanners from; Sophos,
McAfee and Kaspersky.


Download MULTI_AV.EXE from the URL --
http://www.ik-cs.com/programs/virtools/Multi_AV.exe

To use this utility, perform the following...
Execute; Multi_AV.exe { Note: You must use the default folder C:\AV-CLS }
Choose; Unzip
Choose; Close

Execute; C:\AV-CLS\StartMenu.BAT
{ or Double-click on 'Start Menu' in C:\AV-CLS }

NOTE: You may have to disable your software FireWall or allow WGET.EXE to go through your
FireWall to allow it to download the needed AV vendor related files.

C:\AV-CLS\StartMenu.BAT -- { or Double-click on 'Start Menu' in C:\AV-CLS}
This will bring up the initial menu of choices and should be executed in Normal Mode.
This way all the components can be downloaded from each AV vendor's web site.
The choices are; Sophos, Trend, McAfee, Kaspersky, Exit this menu and Reboot the PC.

You can choose to go to each menu item and just download the needed files or you can
download the files and perform a scan in Normal Mode. Once you have downloaded the files
needed for each scanner you want to use, you should reboot the PC into Safe Mode [F8 key
during boot] and re-run the menu again and choose which scanner you want to run in Safe
Mode. It is suggested to run the scanners in both Safe Mode and Normal Mode.

When the menu is displayed hitting 'H' or 'h' will bring up a more comprehensive PDF help
file. http://www.ik-cs.com/multi-av.htm

Additional Instructions:
http://pcdid.com/Multi_AV.htm


* * * Please report back your results * * *
 
Many thanks and I choose the familiar one, Sysclean and manage to get rid of
the unwanted. Thanks
 
From: "siahkaren" <[email protected]>

| Many thanks and I choose the familiar one, Sysclean and manage to get rid of
| the unwanted. Thanks

Trend Micros' library is only ~117,000 while McAfee's library is ~200,000.
I strongly suggest that you also use the McAfee module if Trend Micro found malware.
 
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