Hotfix Q811493 & Norton Anti-virus

  • Thread starter Thread starter kellybc99
  • Start date Start date
K

kellybc99

I believe I have a conflict between the Hotfix Q811493
and Norton Anti-virus. The symptons are when I connect to
my ISP via broadband the system freezes for approx. 5
minutes and then comes to life as though nothing was
wrong.

During my investigations into this I found that Q811493
could cause a problem with Anti-virus software. I have
disabled the Anti-virus auto-protect feature and the
problem appears to go away.

My problem is that I would like to keep the auto-protect
switched on and remove Q811493, However, in Add/Remove
Programs there is no button to "Change/Remove" the
Hotfix. How do I remove it?
 
You May Experience Performance Issues After You Install
the 811493 (MS03-013) Package on Your Windows XP
SP1-Based Computer
http://support.microsoft.com/default.aspx?kbid=819634

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

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| I believe I have a conflict between the Hotfix Q811493
| and Norton Anti-virus. The symptons are when I connect to
| my ISP via broadband the system freezes for approx. 5
| minutes and then comes to life as though nothing was
| wrong.
|
| During my investigations into this I found that Q811493
| could cause a problem with Anti-virus software. I have
| disabled the Anti-virus auto-protect feature and the
| problem appears to go away.
|
| My problem is that I would like to keep the auto-protect
| switched on and remove Q811493, However, in Add/Remove
| Programs there is no button to "Change/Remove" the
| Hotfix. How do I remove it?
 
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