Hibernation problem. Please Help!

[Carl]

Hi!

I would be very grateful if someone could help me with
fixing a problem I am having with hibernating.

When I put the computer into hibernation, I receive a
Stop error message on a blue screen.

*** STOP: 0x0000008E (0xC00000005, 0x804EF844,
0xF89463FC,0x00000000)

I then have to restart the computer and loose the pre
hibernation info.

I believe that the problem is caused by an external
storage device and I know that Microsoft have a patch to
fix it. (http://support.microsoft.com/?kbid=813818)

I am however unable to download the patch from Microsoft
as I got my OS (Windows XP Home) directly from Dell. I
get this message when I enter my registration code
through the Microsoft support web page:

The Product ID number you entered is for a product
that was purchased under an Original Equipment
Manufacturer (OEM) licence agreement. Under this
agreement, the original manufacturer of your computer
provides your primary support.

I have not been able to get help from Dell or find a
place to download the fix...

I have tried to use system restore and to roll back
drivers but this has not solved the problem.

Does anyone know how I can solve this problem so that I
can hibernate? Many thanks in advance for your help,

Carl
(e-mail address removed)

Other Info which may be relevant:

Hardware: Dell Inspiron 4150 Laptop, P4 1.7 GHz
OS: MS Windows XP Home

External HD: Lacie 80 GB HD connected through a USB cable
to a USB2.0 Hub card in a PCMCIA slot

 

[S.Sengupta]

Hi,
yes,your assumption is correct as far as the KB Article is concerned.If
you go through that KB article you will find that you may remove/diable
IEEE 1394 storage device also to resolve the issue.
If your PC is under warranty then you must contact DELL.They are bound
to help you.
regards,
ssg MS-MVP
pronetworks.org

 

[Guest]

Hi,

thanks for your response, much appreciated.

Surely i don't need to remove or disable my external HD
to allow my computer to hibernate? It seems ridiculous
that it should have to come to that...

Sadly my Dell warranty has run out. Does this mean that
there is no other way to resolve this problem? Why does
Microsoft not make these fixes readily available
(especially as they acknowldege this as a Microsoft
programming problem)?

Carl.