Help!

[Lee]

I have broken my Windows XP CD. How do I get a
replacement? Thank YOu.

Lee

 

[Doug Knox MS-MVP]

Call (800) 426-9400

 

[Ken Blake]

In

I have broken my Windows XP CD. How do I get a
replacement? Thank YOu.

If yours was a retail version, see
http://support.microsoft.com/default.aspx?scid=kb;[ln];326246.

But if it was an OEM version, Microsoft won't support it and
you're probably out of luck. However it doesn't hurt to try
asking the OEM you bought it from if they can replace it.

 

[Doug Knox MS-MVP]

I've gotten MS to provide me with an OEM replacement in the past. Small charge, $15 or so, but they did it. I couldn't get the OEM to provide a replacement. Granted this was a number of years ago.

--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

In

I have broken my Windows XP CD. How do I get a
replacement? Thank YOu.

If yours was a retail version, see
http://support.microsoft.com/default.aspx?scid=kb;[ln];326246.

But if it was an OEM version, Microsoft won't support it and
you're probably out of luck. However it doesn't hurt to try
asking the OEM you bought it from if they can replace it.

 

[Ken Blake]

In

I've gotten MS to provide me with an OEM replacement in the past.
Small charge, $15 or so, but they did it. I couldn't get the OEM to
provide a replacement. Granted this was a number of years ago.

Thanks, Doug. It was my understanding that they didn't do that,
but if you say they did, I believe you.

Perhaps they used to do it, but no longer do. Anyone else have
any recent experience with their doing this?

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup

In

I have broken my Windows XP CD. How do I get a
replacement? Thank YOu.

If yours was a retail version, see
http://support.microsoft.com/default.aspx?scid=kb;[ln];326246.

But if it was an OEM version, Microsoft won't support it and
you're probably out of luck. However it doesn't hurt to try
asking the OEM you bought it from if they can replace it.

 

[Doug Knox MS-MVP]

In my case, and this was before I was an MVP, it was more an issue of refusing to take No for an answer. I told them I had a valid license, gave them the number, told them who the manufacturer was, and all the steps I'd taken to get a replacement. When you don't get a satisfactory answer, ask to speak to a supervisor. It may not work, but then again, it may

--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

In

I've gotten MS to provide me with an OEM replacement in the past.
Small charge, $15 or so, but they did it. I couldn't get the OEM to
provide a replacement. Granted this was a number of years ago.

Thanks, Doug. It was my understanding that they didn't do that,
but if you say they did, I believe you.

Perhaps they used to do it, but no longer do. Anyone else have
any recent experience with their doing this?

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup

In Lee <[email protected]> typed:

I have broken my Windows XP CD. How do I get a
replacement? Thank YOu.


If yours was a retail version, see
http://support.microsoft.com/default.aspx?scid=kb;[ln];326246.

But if it was an OEM version, Microsoft won't support it and
you're probably out of luck. However it doesn't hurt to try
asking the OEM you bought it from if they can replace it.

 

[Ken Blake]

In

In my case, and this was before I was an MVP, it was more an issue of
refusing to take No for an answer. I told them I had a valid
license, gave them the number, told them who the manufacturer was,
and all the steps I'd taken to get a replacement. When you don't get
a satisfactory answer, ask to speak to a supervisor. It may not
work, but then again, it may

Yup. It certainly never hurts to try.

From the way you describe it, what they did for you may have been
against official policy, but it was easier than arguing with you.
;-)


--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup

In

I've gotten MS to provide me with an OEM replacement in the past.
Small charge, $15 or so, but they did it. I couldn't get the OEM to
provide a replacement. Granted this was a number of years

ago.


Thanks, Doug. It was my understanding that they didn't do that,
but if you say they did, I believe you.

Perhaps they used to do it, but no longer do. Anyone else have
any recent experience with their doing this?

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup

In Lee <[email protected]> typed:

I have broken my Windows XP CD. How do I get a
replacement? Thank YOu.


If yours was a retail version, see
http://support.microsoft.com/default.aspx?scid=kb;[ln];326246.

But if it was an OEM version, Microsoft won't support it and
you're probably out of luck. However it doesn't hurt to try
asking the OEM you bought it from if they can replace it.

 

[Doug Knox MS-MVP]

Anything's easier than arguing with me

--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.

In

In my case, and this was before I was an MVP, it was more an issue of
refusing to take No for an answer. I told them I had a valid
license, gave them the number, told them who the manufacturer was,
and all the steps I'd taken to get a replacement. When you don't get
a satisfactory answer, ask to speak to a supervisor. It may not
work, but then again, it may

Yup. It certainly never hurts to try.

From the way you describe it, what they did for you may have been
against official policy, but it was easier than arguing with you.
;-)


--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup

In Doug Knox MS-MVP <[email protected]> typed:

I've gotten MS to provide me with an OEM replacement in the
past.
Small charge, $15 or so, but they did it. I couldn't get the
OEM to
provide a replacement. Granted this was a number of years ago.


Thanks, Doug. It was my understanding that they didn't do that,
but if you say they did, I believe you.

Perhaps they used to do it, but no longer do. Anyone else have
any recent experience with their doing this?

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup


In Lee <[email protected]> typed:

I have broken my Windows XP CD. How do I get a
replacement? Thank YOu.


If yours was a retail version, see
http://support.microsoft.com/default.aspx?scid=kb;[ln];326246.

But if it was an OEM version, Microsoft won't support it and
you're probably out of luck. However it doesn't hurt to try
asking the OEM you bought it from if they can replace it.

 

[Ken Blake]

In

Anything's easier than arguing with me

LOL!

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup

In

In my case, and this was before I was an MVP, it was more an issue of
refusing to take No for an answer. I told them I had a valid
license, gave them the number, told them who the manufacturer was,
and all the steps I'd taken to get a replacement. When you don't get
a satisfactory answer, ask to speak to a supervisor. It may not
work, but then again, it may

Yup. It certainly never hurts to try.

From the way you describe it, what they did for you may have been
against official policy, but it was easier than arguing with you.
;-)


--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup

In Doug Knox MS-MVP <[email protected]> typed:

I've gotten MS to provide me with an OEM replacement in the
past.
Small charge, $15 or so, but they did it. I couldn't get the
OEM to
provide a replacement. Granted this was a number of years ago.


Thanks, Doug. It was my understanding that they didn't do that,
but if you say they did, I believe you.

Perhaps they used to do it, but no longer do. Anyone else have
any recent experience with their doing this?

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup


In Lee <[email protected]> typed:

I have broken my Windows XP CD. How do I get a
replacement? Thank YOu.


If yours was a retail version, see
http://support.microsoft.com/default.aspx?scid=kb;[ln];326246.

But if it was an OEM version, Microsoft won't support it and
you're probably out of luck. However it doesn't hurt to try
asking the OEM you bought it from if they can replace it.