help

  • Thread starter Thread starter teresa
  • Start date Start date
How could it download itself without someone doing it?
: enterprise suite downloaded its self to my computer now i cant get it off
: please help me
 
teresa said:
enterprise suite downloaded its self to my computer now i cant get it off
please help me
Click to expand...

You need to uninstall whatever this malware installed and run through these
clean up procedure to clean your machine from malware and viruses.
NOTE: you can run these steps in safe mode if the malware stopping you from
accessing these sites!

http://www.ca.com/securityadvisor/pest/pest-details.aspx?id=453180172#tools

Unexplained computer behaviour may be caused by deceptive software
http://support.microsoft.com/kb/827315

Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Click [OK] to close the IE properties window.

Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
Malwarebytes© Corporation
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html

BlackLight
http://www.f-secure.com/en_EMEA/security/security-lab/tools-and-services/blacklight/
BlackLight
ftp://ftp.f-secure.com/anti-virus/tools/fsbl.exe

Easy Clean
http://www.f-secure.com/en_EMEA/security/security-center/easy-clean/

If you want further help, try the hijackthis tool.
Download the Hijackthis and send the report to one of
many forums for analysis and troubleshooting or you can send it to me on my
email provided at the bottom:
HijackThis v2.0.2
(http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)

Can you please send me a copy at (e-mail address removed) ,
remove the obvious (REMOVETHISCAPS) to email me, note ( _ it is underscore
not - ).

HTH
nass
 
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