help!!!!!!

[lilocas]

Hi, I am new to this and in desperate need of help!
When I open up windows mail there are no folders, no messages nothing! The
programme opens up but that's it.

Can anyone help?
thank you

 

[Gary VanderMolen]

That type of problem can be caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly intrusive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[lilocas]

Thank you. I am running Norton antivirus. I have also installed the new
programme you've recommended and it did not help. Do you have any other
suggestions?
Thanks again

 

[Peter Foldes]

How did you uninstall Norton. You need to use their uninstall tool as per the link below.
Also if you installed a new Anti Virus program , did you also enable the scanning of email. You should not scan your emails .It is redundant and causes a lot of issues.
Also disabling the Anti Virus sometimes (most of the times) will have no effect . You need to remove the program and then re-install it without the email integration option

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Thank you. I am running Norton antivirus. I have also installed the new
programme you've recommended and it did not help. Do you have any other

suggestions?
Thanks again