help with help_and_support

  • Thread starter Thread starter jona
  • Start date Start date
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jona

Here's what I get:

"MS Help and Support center has encountered a problem and needs to close"
(after which it closes)

....whenever I wish to access help from any program or windows itself.

Any suggestions as to what has caused this ? I have an inkling that during
spyware removal I removed one or another MS file in the process.

TIA
jona
 
From http://www.kellys-korner-xp.com/top10faqs.htm

Section: Why doesn't Help and Support work?

To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf. Right
click and choose install. Have your CD handy.

Note: The folder is hidden by default. Go to Start/Run and type in: control
folders. View: Show hidden files and folders and uncheck Hide extensions for
known file types.

--
Ramesh, Microsoft MVP
Window XP Shell/User
http://www.mvps.org/sramesh2k


Here's what I get:

"MS Help and Support center has encountered a problem and needs to close"
(after which it closes)

....whenever I wish to access help from any program or windows itself.

Any suggestions as to what has caused this ? I have an inkling that during
spyware removal I removed one or another MS file in the process.

TIA
jona
 
Ramesh said:
From http://www.kellys-korner-xp.com/top10faqs.htm

Section: Why doesn't Help and Support work?

To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf. Right
click and choose install. Have your CD handy.

Note: The folder is hidden by default. Go to Start/Run and type in: control
folders. View: Show hidden files and folders and uncheck Hide extensions for
known file types.
Click to expand...

Thanks, I should've remembered kellys-korner before I posted here. In any
case, your above mentioned suggestion didn't work, nor did two or three of
the other suggestions on her site. It seems there is something a bit more serious
wrong with my system. I'll try the registry options tomorrow.
Cheers
jona
 
All the Best. Feel free to post the results, as well as the exact error
message (details) as shown in the dialog.

--
Ramesh, Microsoft MVP
Window XP Shell/User
http://www.mvps.org/sramesh2k



Ramesh said:
From http://www.kellys-korner-xp.com/top10faqs.htm

Section: Why doesn't Help and Support work?

To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf. Right
click and choose install. Have your CD handy.

Note: The folder is hidden by default. Go to Start/Run and type in:
control
folders. View: Show hidden files and folders and uncheck Hide extensions
for
known file types.
Click to expand...

Thanks, I should've remembered kellys-korner before I posted here. In any
case, your above mentioned suggestion didn't work, nor did two or three of
the other suggestions on her site. It seems there is something a bit more
serious
wrong with my system. I'll try the registry options tomorrow.
Cheers
jona
 
All the Best. Feel free to post the results, as well as the exact error
message (details) as shown in the dialog.
Click to expand...

Uhmmmmm ..... I think I spoke to hastily. It would seem my aforementioned
repair attempts were successful afterall. Not having found the time to attack
the registry yet, I merely resigned myself to the fact that help was unoperational
for now. A few minutes ago I absentmindedly double clicked a help file and
...........voila ! Quickly rushed to windows help in the start menu and again, voila !

Old habits die hard, so I don't attribute this 'magic' to the fact that I didn't reboot
after those indirect registry & file repairs. I have nooooo idea what brought
about this pleasant surprise.

Thanks again for the help
cheers
Jona
 
Glad all is well now :)

--
Ramesh, Microsoft MVP
Window XP Shell/User
http://www.mvps.org/sramesh2k



All the Best. Feel free to post the results, as well as the exact error
message (details) as shown in the dialog.
Click to expand...

Uhmmmmm ..... I think I spoke to hastily. It would seem my aforementioned
repair attempts were successful afterall. Not having found the time to
attack
the registry yet, I merely resigned myself to the fact that help was
unoperational
for now. A few minutes ago I absentmindedly double clicked a help file and
...........voila ! Quickly rushed to windows help in the start menu and
again, voila !

Old habits die hard, so I don't attribute this 'magic' to the fact that I
didn't reboot
after those indirect registry & file repairs. I have nooooo idea what
brought
about this pleasant surprise.

Thanks again for the help
cheers
Jona
 
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