help with clean install

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  • Start date Start date
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Guest

hi everyone,
still have the spyware/malware/something issue been almost 2 weeks !
i've had many many scans and logs examined and i'm getting to the point
where i'm wondering if a "clean install" of xp would fix this.

anyone well versed on the subject ?
firstly let me tell you i wouldn't know how to uninstall windows xp if i tried
so lets start there.

help !
and thank you,
michael.
 
Utilize the following recommended regime:

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/?­id=827315

Download Ad-aware SE and scan your PC for the presence of sp­yware:
http://www.download.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button

Symantec Security Check
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym&plfid=23&pkj=YVXRORVWHFHMFNZMBBX

Microsoft Windows AntiSpyware
http://www.microsoft.com/downloads/...a2-6a57-4c57-a8bd-dbf62eda9671&displaylang=en

Antivirus software: Frequently asked questions
http://www.microsoft.com/athome/security/protect/antivirus.mspx

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

Utilize the following maintenance programs, at least monthly,
to maintain the optimum performance of Windows XP:

Description of the Disk Cleanup Tool in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;310312&Product=winxp

How to Perform Disk Error Checking in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;315265&Product=winxp

HOW TO: Analyze and Defragment a Disk in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;305781&Product=winxp

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

-------------------------------------------------------------------------------------------

:

| hi everyone,
| still have the spyware/malware/something issue been almost 2 weeks !
| i've had many many scans and logs examined and i'm getting to the point
| where i'm wondering if a "clean install" of xp would fix this.
|
| anyone well versed on the subject ?
| firstly let me tell you i wouldn't know how to uninstall windows xp if i tried
| so lets start there.
|
| help !
| and thank you,
| michael.
 
ok i did those
no problems
the one i cannot do is disk error checking
i get an error that it cannot run due to something else and i can't remember
cause i'm at work using an older (but faster at the moment) computer.

so now i don't know what to do
but thank you !

michael.
 
ok it worked today
disk cleanup and disk error checking complete

now what should i do ?
thanks !
 
You downloaded, updated and ran the spyware apps?
You ran the online symantec scan?

If all those have been done you'd better post back with the 'exact' errs you
have/get
 
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