HELP & SUPPORT Do Not Work !!

  • Thread starter Thread starter Mike D
  • Start date Start date
M

Mike D

I'm experiencing several problems, possibly stemming from
a virus. Earlier today, NAV "quarantined" some files and
I mistakenly deleted them all. I think I may have deleted
a file I need in the WINNT directory.

I wanted to "restore" my system to a previous checkpoint
hoping to get the system back to what is was, but when I
hit the "Help and Support" under "Start", nothing happens.

Then I went to send an email (I'm running MSN Premium)
and I get an error message that states: "Your current
security settings prohibit running ActiveX controls on
this page. As a result, the page may not display
correctly." Indeed, it does not and it won't even let me
type anything in the "body" field. The "INBOX" icon is
the small yellow "yield" sign with an exclamation in it.

Then I tried re-running NAV which gives me all sorts
of "errors" now and it can't even run the "repair
wizard". It told me to re-install Windows Script 5.6 and
re-boot, which I did, but I get the same error.

I'm pretty sure I'm missing a much needed system file but
how can I find out what file it is and how to restore it ?
 
Hi,

[..]
I wanted to "restore" my system to a previous checkpoint
hoping to get the system back to what is was, but when I
hit the "Help and Support" under "Start", nothing happens.
Click to expand...

Start/run and type in: helpctr -regserver or to totally reinstall help
and support, assuming you installed to C:
Make hidden folders visible first and then go to
C:\windows\inf\pchealth.inf right-click and choose install. You will
need the XP cd.

Or

To reinstall Help and Support:
http://www.kellys-korner-xp.com/top10faqs.htm

[...]
I'm pretty sure I'm missing a much needed system file but
how can I find out what file it is and how to restore it ?
Click to expand...

Go to start > run and type sfc /scannow
This will detect damaged or missing system files and replace them from
the XP CD. You will have to download updates again. It is also
necessary that you enable XP's firewall or a third-party one to avoid
the blaster worm.

Good luck
 
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