Help needed badly with accessing programs on my laptop:

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Guest

Hi, hope someone can help steer me towards a solution here:

I bought my Compaq Presario laptop almost a year ago; all works fine; but
just this week, I've been attempting to open up some of the "included"
Microsoft Office programs that were already installed on the hard drive;
especially Word, and Powerpoint.

Well, as the program(s) open, a dialogue box asks me to input the 25-digit
authenticity number on the back; yes, it is clearly there on the back, but
after I enter it, the program immediately tells me: "You have entered an
incorrect number", and then refuses to go any further.

I've double and triple checked .. many times ... tried different case
letterings ... still cannot get the software to correctly open and run.

I expect (as in the past) lengthy delays in any attempt to reach someone to
help at Compaq ... sure hope someone here can recommend any ideas?

Until then, I cannot open any MS Office programs that came with the laptop.

Thanks greatly!
 
Thanks for that quick reply!

Well, nothing I can see in my literature suggests trial version(s) ... but I
wouldn't necessarily take that as a clear assurance that they "aren't".

Do you think that's what it might be? ... curious that that would be the
case ...

I will attempt to go the Compaq route ...

Thanks much,

Michael
 
Check Ohs are Ohs, Zeroes are Zeroes, B's are B's, and 8's are 8's etc.
I got stung by a rogue B / 8 once...
 
Have a look at the original Compaq invoice. It will clearly state
what software was included.
 
In Michael <[email protected]> had this to say:

My reply is at the bottom of your sent message:
Hi, hope someone can help steer me towards a solution here:

I bought my Compaq Presario laptop almost a year ago; all works fine;
but just this week, I've been attempting to open up some of the
"included" Microsoft Office programs that were already installed on
the hard drive; especially Word, and Powerpoint.

Well, as the program(s) open, a dialogue box asks me to input the
25-digit authenticity number on the back; yes, it is clearly there on
the back, but after I enter it, the program immediately tells me:
"You have entered an incorrect number", and then refuses to go any
further.

I've double and triple checked .. many times ... tried different case
letterings ... still cannot get the software to correctly open and
run.

I expect (as in the past) lengthy delays in any attempt to reach
someone to help at Compaq ... sure hope someone here can recommend
any ideas?

Until then, I cannot open any MS Office programs that came with the
laptop.

Thanks greatly!
Click to expand...

Just one insight... The COA on the laptop (the sticker on the back) will be
the COA for your operating system and not for Office. Such will likely be
included in your package of information that you got with the laptop though.
Try entering the one inside your literature.

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/

"A man should keep his little brain attic stocked with all the
furniture that he is likely to use, and the rest he can put away in the
lumber-room of his library where he can get it if he wants it."

Sherlock Holmes
 
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