HELP ME PLEASE

  • Thread starter Thread starter Chris
  • Start date Start date
C

Chris

The problem is not that I cant open programs, its that
the ALL PROGRAMS on the start menu wont work. This
problem has happened on about 30 computers I have but it
did not happen all at the same time. If I change the
start menu to classic, the programs says its empty. There
is no group policy set. I have run a virus and spyware
scan and nothing was found. I have been watching the news
groups and other people are haveing the same problem.
Thanks Chris
 
The problem is not that I cant open programs, its that
the ALL PROGRAMS on the start menu wont work. This
problem has happened on about 30 computers I have but it
did not happen all at the same time. If I change the
start menu to classic, the programs says its empty. There
is no group policy set. I have run a virus and spyware
scan and nothing was found. I have been watching the news
groups and other people are haveing the same problem.
Thanks Chris
Click to expand...

Chris,

What virus and spyware scans did you run?

Try an online virus scan:
<http://security.symantec.com/ssc/>
<http://housecall.trendmicro.com/housecall/start_corp.asp>

Is the All Programs ("C:\Documents and Settings\All Users\Start Menu\Programs"
folder actually empty on the computers?

Check for spyware:

Start by downloading LSP-Fix from <http://www.cexx.org/lspfix.htm>.

Now get HijackThis <http://www.majorgeeks.com/download.php?det=3155> and Spybot
S&D <http://security.kolla.de/index.php?lang=en&page=download>.
1) Install and run Spybot. First update it ("Search for updates"), then run a
scan ("Check for problems"). Trust Spybot, and make all recommended deletions.
2) Install and run HijackThis. Do NOT make any changes immediately. Save the
Log.
3) Have your HJT log interpreted by experts at one or more of the following
forums (and post it here):
<http://forums.tomcoyote.org/>
<http://63.247.79.145/~coyote/forums/>
<http://www.wilderssecurity.com/>
<http://forums.net-integration.net/>
<http://www.spywareinfo.com/forums/>

If removal of any spyware affects your ability to access the internet (some
spyware builds itself into the network software, and its removal may damage your
network), run LSP-Fix.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
 
Thank you for you help I will try what you said and then
post what I find here. The virus was Mcafee and the
spyware was Spykiller.

-----Original Message-----


Chris,

What virus and spyware scans did you run?

Try an online virus scan:
<http://security.symantec.com/ssc/>
<http://housecall.trendmicro.com/housecall/start_corp.asp


Is the All Programs ("C:\Documents and Settings\All Users\Start Menu\Programs"
folder actually empty on the computers?

Check for spyware:

Start by downloading LSP-Fix from
Click to expand...
 
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