Help lost xp

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Guest

We had our computer worked on to have more space on our C drive. As the tech
was backing up everything it crashed and we lost everything. Unfortunately
the one cd we did not have (it came installed on the computer) is the Windows
XP. The tech told me he used a different xp from another sony computer since
we lost ours. Now, I cannot download anything from microsoft b/c of a
validation failure. The xp product key is on the back of the computer, my
computer is over 2 yrs old so sony didn't offer and good advice. Any help
would be greatly appreciated.

Signed,
Extremely frustrated!!
 
Good chance that you have a recovery partition and can restore to factory
defaults without a CD. Conatact Sony Tech Support to check to see if your pc
has one.
 
Peladac

Go back to the 'tech' and ask him/her to resolve the issue for you..
 
peladac said:
We had our computer worked on to have more space on our C drive. As the tech
was backing up everything it crashed and we lost everything. Unfortunately
the one cd we did not have (it came installed on the computer) is the Windows
XP. The tech told me he used a different xp from another sony computer since
we lost ours. Now, I cannot download anything from microsoft b/c of a
validation failure. The xp product key is on the back of the computer, my
computer is over 2 yrs old so sony didn't offer and good advice. Any help
would be greatly appreciated.

Signed,
Extremely frustrated!!
Click to expand...


Assuming that the computer was serviced by the selling OEM
and that the reload of Windows XP constitutes a bona fide
repair by the OEM, then download an utility such as Belarc
(http://www.belarc.com) to ascertain the product key that
was used by the technician for the re-install and use it for
the validation. But if the servicing was not done by the
original OEM (or SONY), then all bets are off; it is the
repair shop's problem to sort out.
 
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