Help files not loading

  • Thread starter Thread starter ChuckDK
  • Start date Start date
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ChuckDK

One of my computers will not display "help" files when
attempting to access help from a program menu. The
problem is specific to help files that require winhlp32.
(compiled HTML help files in other programs work fine)

I have loaded several programs on the computer and the
programs run fine with the exception that help is not
accessable from the menu or F1. Sometimes I'll get a
message that "program did not launch" or I'll get no
response at all when clicking on help.

The same programs work fine including normal help screens
on my other computers. Also, normal help is available
when accessing the help menu in Microsoft programs such
as Word or Access.

Using Explorer, the help files are on the computer.
 
Hi Chuck,

After installing SP1 for some users the correct version of win32hlp.exe is
not properly placed in the System32 folder. If this is the case replace the
older version with the version found in windows\ServicePackFiles\i386.

Restore winhlp32.exe for XP or XPSP1 (Line 57)
http://www.kellys-korner-xp.com/xp_tweaks.htm

More information here under why doesn't Help and Support work:
http://www.kellys-korner-xp.com/top10faqs.htm

/xp_tweaks.htm

Top 10 Frequently Asked Questions and Answers
http://www.kellys-korner-xp.com/top10faqs.htm
 
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