Help - Cannot move my .PST folders ?

  • Thread starter Thread starter Richard Wilkinson
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Richard Wilkinson

KnowledgeBase article #291636 lead us to believe that the user could move
E-mail account data files (.PST) simply by changing the association using
the "New Outlook
Data File" button from the "E-mail Accounts" dialog. However, this is
apparently not the case! How, then, do we move the data file associated
with an E-mail Account and then re-associate the Outlook Folder and E-mail
Account with the data file in the new location?

Thanks for any help,

Richard
E-mail: (e-mail address removed)
 
However, this is
apparently not the case! How, then, do we move the data file associated
with an E-mail Account and then re-associate the Outlook Folder and E-mail
Account with the data file in the new location?
Click to expand...

Howdy,

What happens when you try?

Thanks,
 
the article gives specific steps to change the location of the PST file.
The file is actually moved via Windows Explorer with Outlook closed. You
only assign he new location via data file management.
 
Kenneth,

Thank you for the reply. To summarize, we have closed Outlook 2002 and
moved the data file to the new location, as instructed in the article.
However, when we follow the instructions and use the 'New Outlook Data File'
button, it simply opens the data file as a folder in Outlook, just as if you
opened the data file using the 'File/Open' option from the menu bar. The
problem is that it does not actually change the data file association with
the highlighted E-mail account. Apparently, the button as no relationship
to the highlighted e-mail account, nor does it create a new e-mail account
to associate with the data file. As such, we are unable to move the data
file and re-open it with the same e-mail account association it had
previously.

Thanks,

Richard
E-mail: (e-mail address removed)

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Bill,

Thank you for the reply. We understand what you are saying, but the
instructions do not result in a true duplicate of the original folder,
including the proper e-mail account relationships. To summarize, we have
closed Outlook 2002 and moved the data file to the new location, as
instructed in the article. However, when we follow the instructions and use
the 'New Outlook Data File' button, it simply opens the data file as a
folder in Outlook, just as if you opened the data file using the 'File/Open'
option from the menu bar. The problem is that this procedure does not
actually change the data file association with the highlighted E-mail
account in the dialog, rather is opens the data file as a new folder. The
'New Outlook Data File' button, in the e-mail accounts dialog, apparently as
no relationship to the highlighted e-mail account, nor does it create a new
e-mail account to associate with the data file. As such, we are unable to
move the data file and re-open it with the same e-mail account association
it had previously. How do we move the data file and then re-associate it
with the same e-mail account?

Thanks,

Richard
E-mail: (e-mail address removed)

******************************************
 
Richard Wilkinson said:
Thank you for the reply. To summarize, we have closed Outlook
2002 and moved the data file to the new location, as instructed in
the article. However, when we follow the instructions and use the
'New Outlook Data File' button, it simply opens the data file as a
folder in Outlook, just as if you opened the data file using the
'File/Open' option from the menu bar. The problem is that it does
not actually change the data file association with the highlighted
E-mail account. Apparently, the button as no relationship to the
highlighted e-mail account, nor does it create a new e-mail account
to associate with the data file. As such, we are unable to move the
data file and re-open it with the same e-mail account association it
had previously.
Click to expand...

To move the location of a PST that is designated as the delivery PST, all
you should have to do is close Outlook, move the PST and restart Outlook.
It will complain that it can't find the folders and open a browser window
for you, which you can use to browse to the new location of the PST. Select
it and click OK and you should have all your folders back just as they were,
but with the PST in the new place.

If that's not what you want, perhaps I don't understand the request.
 
Brian,

Thank you for the reply. We have tried the technique you suggest and it
should work, but is not very reliable. We get varied results in that it
occasionally works, yet other times it does not.

Thanks,

Richard


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Richard Wilkinson said:
Thank you for the reply. We have tried the technique you suggest
and it should work, but is not very reliable. We get varied results
in that it occasionally works, yet other times it does not.
Click to expand...

Then you're not doing it correctly, since it is the MOST reliable of all
methods and the only method GUARANTEED to work with no data loss.
 
Brian,

Grateful you can guarantee a feature that Bill Gates wouldn't even have
the courage to guarantee? (ha!) First, we have performed this procedure
many, many times. We know how to perform the procedure correctly, it is not
that hard! Second, we are willing to acknowledge that some mild program
corruption could be contributing to the problem, but these problems have
also been exhibited on other machines and have often persisted through
multiple re-installs of the program. Third, since you appear so confident
with the program, perhaps you know it well enough to help us with the
following:

1. Where do we go to see what data file is associated with a specific
e-mail account when it does not have a corresponding folder in the folder
list?

2. If the e-mail account does not have a folder listed, why is it not
displaying the dialog to re-associate the data file when Outlook is started?

3. When a data file (not the default), associated with an HTTP Hotmail
account, is moved to a new location, why does Outlook recreate the data file
in the old directory and link to it rather than request a redirect?

4. Why do we get folders in the list that cannot be viewed nor deleted?
When trying to delete the folder it says it cannot be deleted because it is
associated with an e-mail account and must be deleted from the e-mail
account dialog. But when opening the e-mail account dialog there is no
e-mail account to delete for this folder.

Microsoft has acknowledged a number of these problems, but if you could
enlighten us on any of these recurring issues it might help us resolve our
own dilemmas.

Thank You,

Richard


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Version of Outlook and what server you are using please. You haven't
provided the necessary information.
 
As we said earlier in the message thread, we are using Outlook 2002. We are
not using Microsoft Exchange or any type of server, just a peer-to-peer
network.

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