HELP... Blank Screen

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  • Start date Start date
G

Guest

Hello,
I am having an issue with a fresh install of Windows XP Professional...

Once the installation was complete I gave the computer back to the user and
they reported that after the "Windows XP" loading screen a blank screen
appeared and nothing else would load.

I brought the computer back and repaired the windows installation and tried
rebooting multiple time to make sure everything was fine. I then brought it
back to the user once again and 2 weeks later they had the same issue.

I asked the user if they changed or installed anything when it happened and
the answer was a definate NO. I once again brought it back and started my
troubleshooting. I unplugged everything within the computer and when I
unplugged both CD-ROM drives the computer was able to boot.

I tried plugging 1 CD-ROM at a time and the system would not boot with any
single 1 plugged. I even tried to plug each of the CD-ROM drives as slave
with the HDD and it would not boot either. I figured it may be a
compatibiliy issue with one of the Windows updates and the BIOS so I did a
BIOS update, plugged both CD-ROMS on the secondary IDE controller (Master and
Slave) and the computer booted no problems. The user has been using it for a
few days now and they are getting the blank screen once again... ANY IDEAS?
 
Slicster said:
Hello,
I am having an issue with a fresh install of Windows XP
Professional...

Once the installation was complete I gave the computer back to the
user and they reported that after the "Windows XP" loading screen a
blank screen appeared and nothing else would load.

I brought the computer back and repaired the windows installation and
tried
rebooting multiple time to make sure everything was fine. I then
brought it back to the user once again and 2 weeks later they had the
same issue.

I asked the user if they changed or installed anything when it
happened and
the answer was a definate NO. I once again brought it back and
started my
troubleshooting. I unplugged everything within the computer and when
I unplugged both CD-ROM drives the computer was able to boot.

I tried plugging 1 CD-ROM at a time and the system would not boot with
any
single 1 plugged. I even tried to plug each of the CD-ROM drives as
slave
with the HDD and it would not boot either. I figured it may be a
compatibiliy issue with one of the Windows updates and the BIOS so I
did a BIOS update, plugged both CD-ROMS on the secondary IDE
controller (Master and
Slave) and the computer booted no problems. The user has been using
it for a few days now and they are getting the blank screen once
again... ANY IDEAS?
Click to expand...

Either a dying power supply or a dying motherboard. Or both. Not likely
to be a software (Windows) problem.

Malke
 
Thanks. I was thinking power supply and I will definetly test with a new one
except it's very strange that every time I re-install windows of perform some
sort of update that it starts working normally for a while. Thanks for the
reply.
 
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