Help and Support.

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  • Start date Start date
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Guest

When I click on Help and Support the following text appears
" Windows cannot open Help & Support because a system is not running. To fix
this problem start the service named help and support."
When looking at services on C drive I cannot find Help and Support.
Any ideas people??

Thanks
 
Click Start/Run and type Services.msc
Double-click Help and Support service
Set the startup type to Automatic
Start the service manually.

http://groups.google.co.in/groups?hl=en&lr=&[email protected]

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


When I click on Help and Support the following text appears
" Windows cannot open Help & Support because a system is not running. To fix
this problem start the service named help and support."
When looking at services on C drive I cannot find Help and Support.
Any ideas people??

Thanks
 
Thanks for the reply.
However when following your instructions the Help and Support service isn't
displayed.
Any further assistance would be greatfully accepted
 
Ramesh
You have been a great help
Followed everything you have said
Now when I try to start help and support following message appears " Error
1083 the executable program that this service is configured to run in does
not implement the service"
When I doubled clicked on Help and Support in services the following is
displayed " Configuration Manager the specified device instance handle does
not correspond to a present device"
HELP PLEASE!!
 
Geckododda,

Did you reboot once after merging the REG file? Try this as well:

Click Start/Run and type CMD
Type "sc qc helpsvc >c:\1.txt"

Open c:\1.txt in Notepad and post the contents here.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


Ramesh
You have been a great help
Followed everything you have said
Now when I try to start help and support following message appears " Error
1083 the executable program that this service is configured to run in does
not implement the service"
When I doubled clicked on Help and Support in services the following is
displayed " Configuration Manager the specified device instance handle does
not correspond to a present device"
HELP PLEASE!!
 
Excuse me for intruding, but I have the same problem. Here's my 1\txt

[SC] GetServiceConfig SUCCESS

SERVICE_NAME: helpsvc
TYPE : 120 WIN32_SHARE_PROCESS (interactive)
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Help and Support
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem
 
[SC] GetServiceConfig SUCCESS
Sorry for intruding, but I have the same problem. Here's my 1\txt
SERVICE_NAME: helpsvc
TYPE : 120 WIN32_SHARE_PROCESS (interactive)
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Help and Support
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem
 
Richard,

In my system (Helpctr is working), the TYPE says:

TYPE : 20 WIN32_SHARE_PROCESS

Also, can you export the contents of this registry key?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\helpsvc

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


Richard R said:
[SC] GetServiceConfig SUCCESS
Sorry for intruding, but I have the same problem. Here's my 1\txt
SERVICE_NAME: helpsvc
TYPE : 120 WIN32_SHARE_PROCESS (interactive)
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Help and Support
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem

Ramesh said:
Geckododda,

Did you reboot once after merging the REG file? Try this as well:

Click Start/Run and type CMD
Type "sc qc helpsvc >c:\1.txt"

Open c:\1.txt in Notepad and post the contents here.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org


Ramesh
You have been a great help
Followed everything you have said
Now when I try to start help and support following message appears "
Error
1083 the executable program that this service is configured to run in
does
not implement the service"
When I doubled clicked on Help and Support in services the following is
displayed " Configuration Manager the specified device instance handle
does
not correspond to a present device"
HELP PLEASE!!
Click to expand...
Click to expand...
 
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