Help and Support XOX and Missing Links!

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Guest

Dear all

I got an Athlon 2400+ PC running Windows XP. The problem is that recently, when I click on certain sections of help and support (ie. breakthroughs but there also many more pages like this), I see that certain words (like Microsoft XP and many others) are replaced with XOX's. Moreover, the background and certain graphics (like the microsoft logo) are missing and replaced with squares having red X's. The fonts of those pages have been replaced with NewTimeRoman ones. Moreover when I press a link I often get a "cannot display the page" message

Before I post here I have tried everything. I have followed the direction on Q306741 KB but to no avail. I have downloaded every H&S fixes from Kelly's Korner and elsewhere. I have replaced the winhelp32.* files (crt, exe etc) with the ones from the disk. I have downloaded and copied the winhelp32sp1.exe to help file of windows folder but still nothing

I also tried the repair windows procedure but still no results whatsoever

This problem does not affect the H&S as a whole but certain pages that are related to it. I can still read the text but it is a little bit annoying because a great part of its functionality is lost. It has happened before the only solution so far I have done to solve this is to format the hd and reinstall windows. However this is not an easy task and besides that everything else is working fast and properly so I find no reason to reinstall the entire OS just to resolve this

On the other hand I don't understand if the problem lies to the H&S itself or is something else (ie. Internet Explorer Error). I search everywhere but still there is no answer about it. What I have found is occasions that H&S does not work at all or certain .crt files missing which I have investigate as well to my occassion but the solutions there are not applying to my case. I have followed the instruction for each and every workaround for H&S located in Kelly's Korner but nothing has happened so far. Is there a way to replace the whole help file system of windows with the original one that is located on the cd? Is something wrong with the links displaying on IE6.0 that I have to focus upon? I am really frustrated over this

I find that this problem is not uncommon since it has happened to me before have different PCs and seeing this to other computers that running windows XP. Any advice will be deeply appreciated

Thank you very much for reading and respond if any

Best Regards


Greg
 
/Grigorios1972/ said:
Dear all,

I got an Athlon 2400+ PC running Windows XP. The problem is that recently, when I click on certain sections of help and support (ie. breakthroughs but there also many more pages like this), I see that certain words (like Microsoft XP and many others) are replaced with XOX's. Moreover, the background and certain graphics (like the microsoft logo) are missing and replaced with squares having red X's. The fonts of those pages have been replaced with NewTimeRoman ones. Moreover when I press a link I often get a "cannot display the page" message.

Before I post here I have tried everything. I have followed the direction on Q306741 KB but to no avail. I have downloaded every H&S fixes from Kelly's Korner and elsewhere. I have replaced the winhelp32.* files (crt, exe etc) with the ones from the disk. I have downloaded and copied the winhelp32sp1.exe to help file of windows folder but still nothing.

I also tried the repair windows procedure but still no results whatsoever.

This problem does not affect the H&S as a whole but certain pages that are related to it. I can still read the text but it is a little bit annoying because a great part of its functionality is lost. It has happened before the only solution so far I have done to solve this is to format the hd and reinstall windows. However this is not an easy task and besides that everything else is working fast and properly so I find no reason to reinstall the entire OS just to resolve this.

On the other hand I don't understand if the problem lies to the H&S itself or is something else (ie. Internet Explorer Error). I search everywhere but still there is no answer about it. What I have found is occasions that H&S does not work at all or certain .crt files missing which I have investigate as well to my occassion but the solutions there are not applying to my case. I have followed the instruction for each and every workaround for H&S located in Kelly's Korner but nothing has happened so far. Is there a way to replace the whole help file system of windows with the original one that is located on the cd? Is something wrong with the links displaying on IE6.0 that I have to focus upon? I am really frustrated over this.

I find that this problem is not uncommon since it has happened to me before have different PCs and seeing this to other computers that running windows XP. Any advice will be deeply appreciated.

Thank you very much for reading and respond if any!
Click to expand...

One simple thing to check, which may or may not be related...

Control Panel|INTERNET OPTIONS|FONTS button.

In the "Script" box at the top, choose LATIN.
 
Greg,
... when I click on certain sections of help and support (ie.
breakthroughs but there also many more pages like this), I see that
certain words (like Microsoft XP and many others) are replaced with
XOX's. Moreover, the background and certain graphics (like the microsoft
logo) are missing and replaced with squares having red X's. The fonts
of those pages have been replaced with NewTimeRoman ones. Moreover when
I press a link I often get a "cannot display the page" message.
Click to expand...

Does your \Windows\Help directory contain the files ntshared.chm and
ntdef.chm? These files contain the cascading style sheets that control
the appearance of all the Windows XP help topics, common graphics like
the Microsoft logo, and scripts that replace the XOX placeholders in
the topics with reusable text strings. If one or both .chm files are
missing then you'll run into the problems you've described.

However, if both these .chm files are present then you might try the
following:

1) Use Microsoft Critical Update 811630 to upgrade the help viewer
components. This is available from here:

http://support.microsoft.com/?kbid=811630

2) Use MJ's Help Diagnostics to check that all the help viewer
components are properly installed and registered.

http://helpware.net/downloads/index.htm#MJs

(The only section of the MJ's Help Report that is relevant to your
problem is the one headed "HTML Help Run-time Components".)

3) Delete or rename the file hh.dat, which you should find in this
directory:

\Documents and Settings\%username%\Application Data\Microsoft\HTML
Help

The hh.dat file stores user-specific information on all the HTML Help
files on your system (favourite topics, search history, etc.), and can
cause the files to misbehave if it has somehow been corrupted. Windows
will create a new version of hh.dat when you next open any .chm file.

4) Empty your Temporary Internet Files directory (in Internet
Explorer, Tools > Internet Options > General tab > Delete Files). A
full TIF directory can cause HTML Help files to misbehave.
 
Dear Dev and Peter

Thank you very very much for your answers. I followed your advices. It seems that the error resolution was much more easier that I thought. First I checked the language on script for IE and it was Latin. Then I followed accumulatively the instructions given by Peter one by one and tested the functionality of H&S after the completion of each task. It appears that the problem in my H&S was lying on the fourth instruction

QUOTE

4) Empty your Temporary Internet Files directory (in Interne
Explorer, Tools > Internet Options > General tab > Delete Files).
full TIF directory can cause HTML Help files to misbehave

END QUOTE

It is true that I haven't deleted the temporary files for months! However the good thing is that my problem gone away for now and you save me from the fuss to re install windows xp again!!!!

Thank you thank you thank you very much for the help

Dev, you can insert Peter's answer in your H&S error section in your site. I think it will help many people that have the same problem as I have. I will recommend the solutions to other users I know that have this problem as well!!

Best Regards

Greg
 
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