Have run out of options -- WinXP recovery disk will not boot OS

[Guest]

My machine is a Powerspec 6237. When replacing HD with a Samsung 80GB ATA
IDE HD, the recovery disk loads, but OS will not boot. Powerspec Support
will no longer try to help me. They say there is something wrong with memory
or HD. I checked memory and replaced the HD. Can Microsoft offer any
assistance? I want my WinXP back.
I am asking again because I thought I had a solution, but no.

Dave Henry

 

[Shenan Stanley]

My machine is a Powerspec 6237. When replacing HD with a Samsung
80GB ATA IDE HD, the recovery disk loads, but OS will not boot.
Powerspec Support will no longer try to help me. They say there is
something wrong with memory or HD. I checked memory and replaced
the HD. Can Microsoft offer any assistance? I want my WinXP back.
I am asking again because I thought I had a solution, but no.

Unfortunately - your support - being that is an OEM version of Windows XP -
comes from those who sold it/manufactured it. It is their perogative to
decide that your change may break their agreement - although a change in
hard drive size/model should not break anything unless some of their
recovery tools were on the original hard drive.

However - if your memory is bad - and they assembled/warrantied the hardware
and they are telling you it is the memory/hard disk drive - make them
replace it (if it is under warranty.)