CD-ROM access is missing and messages cite error Code 31,
Code 32, Code 19, Code 39, or Code 41
http://support.microsoft.com/kb/314060/en-us
To resolve your issue, follow these steps:
1. Start Registry Editor (Regedt32.exe).
[Start > Run and type: REGEDIT , and hit enter]
2. Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11ÂCE-BFC1-08002BE10318}
3. On the Edit menu, click Delete, and then click OK.
4. Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11ÂCE-BFC1-08002BE10318}
5. On the Edit menu, click Delete, and then click OK.
6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as CD recording software, you may need
to reinstall that software. If the problem recurs, consult with the software vendor for assistance.
7. Restart your computer.
--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/
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| my computer is not recognizing my dvd rom nor my cd rom it says that the
| config is damaged.. it just happened like two days ago i tried to restore
| the system to where it was working again but it did not work, also i
| uninstalled them in the device manager and rebooted it says windows found
| new hardware but it is unable to configure it because it says files are
| damaged i dont have the original software what to do?
