Hanging Application

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Guest

I'm trying to get a children's game CD, StarFlyers - Royal Jewel Rescue (The
Learning Co.), to work but it's hanging up. I have Windows XP Home Edition.
I've tried some of the other suggestions for games that freeze - i.e. updated
drivers on my PC, updated DirectX. I've also tried running it in various
compatability modes with no success (even though it probably wasn't necessary
because I meet all the minimum system requirements for the CD).

Some of the error messages in the error log on my computer are:
"Application Hang Hanging application Royal Jewel Rescue.exe, version
1.0.0.0, hang module ntdll.dll, version 5.1.2600.0, hang address 0x0002e234.
Friday, August 20, 2004 Applicatio n Hang Hanging application Royal Jewel
Rescue.exe, version 1.0.0.0, hang module DDRAW.DLL, version 5.3.1.904, hang
address 0x0001625d."

Any suggestions on a fix?
Thanks,
Julie465
 
| I'm trying to get a children's game CD, StarFlyers - Royal Jewel Rescue (The
| Learning Co.), to work but it's hanging up. I have Windows XP Home Edition.
| I've tried some of the other suggestions for games that freeze - i.e. updated
| drivers on my PC, updated DirectX. I've also tried running it in various
| compatability modes with no success (even though it probably wasn't necessary
| because I meet all the minimum system requirements for the CD).
|
| Some of the error messages in the error log on my computer are:
| "Application Hang Hanging application Royal Jewel Rescue.exe, version
| 1.0.0.0, hang module ntdll.dll, version 5.1.2600.0, hang address 0x0002e234.
| Friday, August 20, 2004 Applicatio n Hang Hanging application Royal Jewel
| Rescue.exe, version 1.0.0.0, hang module DDRAW.DLL, version 5.3.1.904, hang
| address 0x0001625d."
|
| Any suggestions on a fix?
| Thanks,
| Julie465

Hi Julie,

Let's try some basic troubleshooting. If the problem still persists
please post back and we'll try some more steps. Good luck! :-)

1. To see if it's a software conflict: Temporarily disable Startup
programs one at a time, starting with Firewall, Antivirus, and ad
blockers using: http://new.jtsoft2001.com/windows/startup.php

You can lookup what a program does before you disable it here:
http://www.sysinfo.org/startuplist.php

2. Run a virus scan at: http://housecall.antivirus.com Afterwards
Download & Run Spybot from: http://security.kolla.de to find any
Trojans, Adware, or Spyware which could clog up your system.

3. Click My Computer / Rightclick the Drive & Choose Properties
/ Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
the "Error-Checking" and "Defragmentation" utilities.

4. Go to the Windows Update site for everything under Critical and
Recommended: http://windowsupdate.microsoft.com Some games
require a patch: http://www.avault.com/pcrl/patches_list.asp?letter=a

5. Update DirectX and your Chipset, Sound, &Video Drivers:
For all Video / DirectX / Game and Hardware Issues, I have a
Checklist of Solutions at: http://mvps.org/nibblesnbits/Video.html

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________
 
You're welcome Julie, I'm glad it's all working again! :-)

Cheers,
Jimmy.

| Thank you for the help. I was successful at some of the troubleshooting
| steps, but wasn't able to do step 1 -
| http://new.jtsoft2001.com/windows/startup.php and step 2 -
| http://housecall.antivirus.com (troubles downloading or scanning, they
| wouldn't complete). I decided to start from scratch and backup my files,
| delete as much as I could from my harddrive and reinstall Windows XP. The
| game program worked afterward. (I wish I knew enough about computers to say
| why - but I don't.)
|
| Thank you again for working with me.
|
| "Jimmy S." wrote:
|
| >
| > | I'm trying to get a children's game CD, StarFlyers - Royal Jewel Rescue (The
| > | Learning Co.), to work but it's hanging up. I have Windows XP Home Edition.
| > | I've tried some of the other suggestions for games that freeze - i.e. updated
| > | drivers on my PC, updated DirectX. I've also tried running it in various
| > | compatability modes with no success (even though it probably wasn't necessary
| > | because I meet all the minimum system requirements for the CD).
| > |
| > | Some of the error messages in the error log on my computer are:
| > | "Application Hang Hanging application Royal Jewel Rescue.exe, version
| > | 1.0.0.0, hang module ntdll.dll, version 5.1.2600.0, hang address 0x0002e234.
| > | Friday, August 20, 2004 Applicatio n Hang Hanging application Royal Jewel
| > | Rescue.exe, version 1.0.0.0, hang module DDRAW.DLL, version 5.3.1.904, hang
| > | address 0x0001625d."
| > |
| > | Any suggestions on a fix?
| > | Thanks,
| > | Julie465
| >
| > Hi Julie,
| >
| > Let's try some basic troubleshooting. If the problem still persists
| > please post back and we'll try some more steps. Good luck! :-)
| >
| > 1. To see if it's a software conflict: Temporarily disable Startup
| > programs one at a time, starting with Firewall, Antivirus, and ad
| > blockers using: http://new.jtsoft2001.com/windows/startup.php
| >
| > You can lookup what a program does before you disable it here:
| > http://www.sysinfo.org/startuplist.php
| >
| > 2. Run a virus scan at: http://housecall.antivirus.com Afterwards
| > Download & Run Spybot from: http://security.kolla.de to find any
| > Trojans, Adware, or Spyware which could clog up your system.
| >
| > 3. Click My Computer / Rightclick the Drive & Choose Properties
| > / Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
| > the "Error-Checking" and "Defragmentation" utilities.
| >
| > 4. Go to the Windows Update site for everything under Critical and
| > Recommended: http://windowsupdate.microsoft.com Some games
| > require a patch: http://www.avault.com/pcrl/patches_list.asp?letter=a
| >
| > 5. Update DirectX and your Chipset, Sound, &Video Drivers:
| > For all Video / DirectX / Game and Hardware Issues, I have a
| > Checklist of Solutions at: http://mvps.org/nibblesnbits/Video.html
| >
| > --
| > Cheers, Windows XP MVP Shell / User
| > Jimmy S. http://mvp.support.microsoft.com
| >
| > Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
| > Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
| > MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
| > My advice is donated "AS IS" without warranty; nor do I confer any rights.
| > _________________________________________________________
| >
| >
| >
| >
 
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