Genuine Windows

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I have a 2yr old Dell computer with XP Home Addition installed by Dell.
Starting yesterday a message appeared that I do not have an Authorized Copy
of Windows and my computerhas slowed down and I have a number of other
programs including Explorer, spyware and virus programs that are not working
properly . I am unable to verify that I am using a licensed version of
Windows. It appears that I have some type of virus. Any suggestions
 
Charlie said:
I have a 2yr old Dell computer with XP Home Addition installed by Dell.
Starting yesterday a message appeared that I do not have an Authorized Copy
of Windows and my computerhas slowed down and I have a number of other
programs including Explorer, spyware and virus programs that are not working
properly . I am unable to verify that I am using a licensed version of
Windows. It appears that I have some type of virus. Any suggestions
Click to expand...

Contact Dell.

Alias
 
Please follow this diagnostic troubleshooting procedure:

1. Download and run the MGA Diagnostic Tool:
http://go.microsoft.com/fwlink/?linkid=52012

2. After running the MGA Diagnostic Tool, click
on the "Windows" tab and then click on "Copy to Clipboard".

3. Next, visit the following website and create a post in the
"WGA Validation Problems" forum and paste the
results of the WGA Diagnostic Data in a detailed post.
http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

4. A WGA troubleshooting specialist will analyze the data and
recommend an appropriate solution.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User

Enjoy all the benefits of genuine Microsoft software:
http://www.microsoft.com/genuine/default.mspx

---------------------------------------------------------------------------­---------------------------------

:

| I have a 2yr old Dell computer with XP Home Addition installed by Dell.
| Starting yesterday a message appeared that I do not have an Authorized Copy
| of Windows and my computerhas slowed down and I have a number of other
| programs including Explorer, spyware and virus programs that are not working
| properly . I am unable to verify that I am using a licensed version of
| Windows. It appears that I have some type of virus. Any suggestions
 
Donny Broome said:
Focus on the virus, first.
http://housecall.trendmicro.com/
Click to expand...


I agree. Some additional online scanning sites:
Bit Defender http://www.bitdefender.com/scan8/ie.html
Kaspersky Online Scanner http://www.kaspersky.com/virusscanner
Panda ActiveScan http://www.pandasoftware.com/activescan
WindowSecurity.com TrojanScan http://windowssecurity.com/trojanscan
Webroot http://www.webroot.com/

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."
 
Back
Top