gbiehbsb.dll

[Dennis]

Is this a valid Windows file? I get an error message on Windows start up
that this file is missing and a module could not load.

 

[Pegasus \(MVP\)]

Is this a valid Windows file? I get an error message on Windows start up
that this file is missing and a module could not load.

It's probably a residue of a virus that your virus scanner removed. Click
Start/Run/msconfig.exe, then check the list under the Startub tab for
suspicious items.

 

[Elmo]

Is this a valid Windows file? I get an error message on Windows start up
that this file is missing and a module could not load.

It's possible some malware was deleted by your a/v software, but the
reference to the file was not removed from the registry.

Click Start, Run, type REGEDIT, click OK. Press the Home key, press F3,
type the name of the file into the search pane. Click "Find Next", and
when located, delete the reference to the file. Press F3 to continue
the search.

You can click File, Export, and save the entry to the Desktop. If you
remove it and there's a problem, double-click the .reg file you exported
to the Desktop and it'll be added to the registry again. You can create
a restore point before editing the registry too.

You could click Start, Run, type MSCONFIG, click OK, click the StartUp
tab, and deselect the item(s). When you restart the computer, you will
be warned that you're running in the Diagnostic mode; click to not alert
you again, and OK out. You won't see the message again. But I think
it's best to just remove the references from the registry.

 

[Malke]

Is this a valid Windows file? I get an error message on Windows start up
that this file is missing and a module could not load.

No, it is a file from a trojan. Either you uninstalled the malware program
or your antivirus/antispyware program did. In any case, a reference was
left to the file in Startup. You can remove the reference by managing your
Startup.

Because you had one piece of malware, the chances are also high that you had
others. It would be a good idea to scan. I recommend downloading and
installing MalwareBytes' Antimalware (MBAM) from
http://www.malwarebytes.org. The program is free. (There is a paid version
but you don't need to buy it to remove malware.)

Manage Startup:

Start>Run>msconfig [enter]

This brings up the System Configuration Utility. Look on the Startup tab and
find the probable culprit. Uncheck the box next to its name, Apply and OK
out. You don't need to restart immediately, but the next time you do you'll
get a dialog saying you've used the Utility. Just tick the box that says in
effect, "don't bother me about this again".

How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560

The free Autoruns program is very useful for managing your Startup -
http://www.microsoft.com/technet/sysinternals/default.mspx - Autoruns

Malke

 

[Dennis]

Is this a valid Windows file? I get an error message on Windows start up
that this file is missing and a module could not load.

No, it is a file from a trojan. Either you uninstalled the malware program
or your antivirus/antispyware program did. In any case, a reference was
left to the file in Startup. You can remove the reference by managing your
Startup.

Because you had one piece of malware, the chances are also high that you had
others. It would be a good idea to scan. I recommend downloading and
installing MalwareBytes' Antimalware (MBAM) from
http://www.malwarebytes.org. The program is free. (There is a paid version
but you don't need to buy it to remove malware.)

Manage Startup:

Start>Run>msconfig [enter]

This brings up the System Configuration Utility. Look on the Startup tab and
find the probable culprit. Uncheck the box next to its name, Apply and OK
out. You don't need to restart immediately, but the next time you do you'll
get a dialog saying you've used the Utility. Just tick the box that says in
effect, "don't bother me about this again".

How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560

The free Autoruns program is very useful for managing your Startup -
http://www.microsoft.com/technet/sysinternals/default.mspx - Autoruns

Malke

I've removed about 400 viruses and malware files from this computer
with Malwarebytes and SuperAntispyware. But the message was there
before I did this.
It is a kids' computer and a real mess. Only 5 gig free space on a 80
gig hard drive. lol

 

[Pegasus \(MVP\)]

Is this a valid Windows file? I get an error message on Windows start up
that this file is missing and a module could not load.

No, it is a file from a trojan. Either you uninstalled the malware
program
or your antivirus/antispyware program did. In any case, a reference was
left to the file in Startup. You can remove the reference by managing
your
Startup.

Because you had one piece of malware, the chances are also high that you
had
others. It would be a good idea to scan. I recommend downloading and
installing MalwareBytes' Antimalware (MBAM) from
http://www.malwarebytes.org. The program is free. (There is a paid
version
but you don't need to buy it to remove malware.)

Manage Startup:

Start>Run>msconfig [enter]

This brings up the System Configuration Utility. Look on the Startup tab
and
find the probable culprit. Uncheck the box next to its name, Apply and OK
out. You don't need to restart immediately, but the next time you do
you'll
get a dialog saying you've used the Utility. Just tick the box that says
in
effect, "don't bother me about this again".

How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560

The free Autoruns program is very useful for managing your Startup -
http://www.microsoft.com/technet/sysinternals/default.mspx - Autoruns

Malke

I've removed about 400 viruses and malware files from this computer
with Malwarebytes and SuperAntispyware. But the message was there
before I did this.
It is a kids' computer and a real mess. Only 5 gig free space on a 80
gig hard drive. lol

If you removed 400 virus and malware affected files from this machines then
it is a terminal case. You now have two options:
a) Keep babying it along, solving one problem after the other (if you have
lots of time)
b) Rebuild it from scratch (if you want a robust installation).

By the way, what's happened to its virus scanner & firewall?

 

[Malke]

I've removed about 400 viruses and malware files from this computer
with Malwarebytes and SuperAntispyware. But the message was there
before I did this.
It is a kids' computer and a real mess. Only 5 gig free space on a 80
gig hard drive. lol

It is unlikely that the machine is clean. In cases like this, the most
sensible course of action is to back up any data and clean-install Windows.

http://michaelstevenstech.com/cleanxpinstall.html - Clean Install How-To
http://www.elephantboycomputers.com/page2.html#Reinstalling_Windows - What
you will need on-hand

I wrote an article about "Staying Safe and How to Avoid This Happening
Again" to give to my clients whose kids infected their computers. You're
welcome to print it out and give it to the parents of these kids. Or if
*you're* the parent you might find it useful. It's in .pdf format.

http://www.elephantboycomputers.com/staying-safe.pdf

Cheers and Happy New Year,

Malke

 

[The Real Truth MVP]

Your issue is a prime example of why good registry cleaners are needed.
Don't listen to the others who say registry cleaners are "snake oil". To fix
your issue automatically, download CCleaner from here
http://www.ccleaner.com/ install it and when you run it select the registry
icon on the left to clean your registry. Let it fix all but choose to backup
when prompted. Your problem should then be fixed.

--
The Real Truth http://pcbutts1-therealtruth.blogspot.com/

Is this a valid Windows file? I get an error message on Windows start up
that this file is missing and a module could not load.

No, it is a file from a trojan. Either you uninstalled the malware
program
or your antivirus/antispyware program did. In any case, a reference was
left to the file in Startup. You can remove the reference by managing
your
Startup.

Because you had one piece of malware, the chances are also high that you
had
others. It would be a good idea to scan. I recommend downloading and
installing MalwareBytes' Antimalware (MBAM) from
http://www.malwarebytes.org. The program is free. (There is a paid
version
but you don't need to buy it to remove malware.)

Manage Startup:

Start>Run>msconfig [enter]

This brings up the System Configuration Utility. Look on the Startup tab
and
find the probable culprit. Uncheck the box next to its name, Apply and OK
out. You don't need to restart immediately, but the next time you do
you'll
get a dialog saying you've used the Utility. Just tick the box that says
in
effect, "don't bother me about this again".

How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560

The free Autoruns program is very useful for managing your Startup -
http://www.microsoft.com/technet/sysinternals/default.mspx - Autoruns

Malke

I've removed about 400 viruses and malware files from this computer
with Malwarebytes and SuperAntispyware. But the message was there
before I did this.
It is a kids' computer and a real mess. Only 5 gig free space on a 80
gig hard drive. lol

 

[Pegasus \(MVP\)]

Pure spam.

 

[PA Bear [MS MVP]]

Horse hockey! Ignore this MVP /poseur/, Dennis.

Your issue is a prime example of why good registry cleaners are needed.
Don't listen to the others who say registry cleaners are "snake oil". To
fix
your issue automatically, download CCleaner from here
http://www.ccleaner.com/ install it and when you run it select the
registry
icon on the left to clean your registry. Let it fix all but choose to
backup
when prompted. Your problem should then be fixed.

Dennis wrote:

Is this a valid Windows file? I get an error message on Windows start
up
that this file is missing and a module could not load.

No, it is a file from a trojan. Either you uninstalled the malware
program
or your antivirus/antispyware program did. In any case, a reference was
left to the file in Startup. You can remove the reference by managing
your
Startup.

Because you had one piece of malware, the chances are also high that you
had
others. It would be a good idea to scan. I recommend downloading and
installing MalwareBytes' Antimalware (MBAM) from
http://www.malwarebytes.org. The program is free. (There is a paid
version
but you don't need to buy it to remove malware.)

Manage Startup:

Start>Run>msconfig [enter]

This brings up the System Configuration Utility. Look on the Startup tab
and
find the probable culprit. Uncheck the box next to its name, Apply and
OK
out. You don't need to restart immediately, but the next time you do
you'll
get a dialog saying you've used the Utility. Just tick the box that says
in
effect, "don't bother me about this again".

How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560

The free Autoruns program is very useful for managing your Startup -
http://www.microsoft.com/technet/sysinternals/default.mspx - Autoruns

Malke

I've removed about 400 viruses and malware files from this computer
with Malwarebytes and SuperAntispyware. But the message was there
before I did this.
It is a kids' computer and a real mess. Only 5 gig free space on a 80
gig hard drive. lol

 

[Dennis]

Dennis wrote:

Is this a valid Windows file? I get an error message on Windows start up
that this file is missing and a module could not load.
No, it is a file from a trojan. Either you uninstalled the malware
program
or your antivirus/antispyware program did. In any case, a reference was
left to the file in Startup. You can remove the reference by managing
your
Startup.

Because you had one piece of malware, the chances are also high that you
had
others. It would be a good idea to scan. I recommend downloading and
installing MalwareBytes' Antimalware (MBAM) from
http://www.malwarebytes.org. The program is free. (There is a paid
version
but you don't need to buy it to remove malware.)

Manage Startup:

Start>Run>msconfig [enter]

This brings up the System Configuration Utility. Look on the Startup tab
and
find the probable culprit. Uncheck the box next to its name, Apply and OK
out. You don't need to restart immediately, but the next time you do
you'll
get a dialog saying you've used the Utility. Just tick the box that says
in
effect, "don't bother me about this again".

How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560

The free Autoruns program is very useful for managing your Startup -
http://www.microsoft.com/technet/sysinternals/default.mspx - Autoruns

Malke

I've removed about 400 viruses and malware files from this computer
with Malwarebytes and SuperAntispyware. But the message was there
before I did this.
It is a kids' computer and a real mess. Only 5 gig free space on a 80
gig hard drive. lol

If you removed 400 virus and malware affected files from this machines then
it is a terminal case. You now have two options:
a) Keep babying it along, solving one problem after the other (if you have
lots of time)
b) Rebuild it from scratch (if you want a robust installation).

By the way, what's happened to its virus scanner & firewall?

It has McAfee on it but turned off. It has Spybot on it. Don't know
what all went on with it.
It wiped out after I updated the Windows program with Windows Update.
I get a blue screen fatal error now.

 

[Pegasus \(MVP\)]

Malke wrote:
Dennis wrote:

Is this a valid Windows file? I get an error message on Windows start
up
that this file is missing and a module could not load.
No, it is a file from a trojan. Either you uninstalled the malware
program
or your antivirus/antispyware program did. In any case, a reference was
left to the file in Startup. You can remove the reference by managing
your
Startup.

Because you had one piece of malware, the chances are also high that
you had
others. It would be a good idea to scan. I recommend downloading and
installing MalwareBytes' Antimalware (MBAM) from
http://www.malwarebytes.org. The program is free. (There is a paid
version
but you don't need to buy it to remove malware.)

Manage Startup:

Start>Run>msconfig [enter]

This brings up the System Configuration Utility. Look on the Startup
tab and
find the probable culprit. Uncheck the box next to its name, Apply and
OK
out. You don't need to restart immediately, but the next time you do
you'll
get a dialog saying you've used the Utility. Just tick the box that
says in
effect, "don't bother me about this again".

How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560

The free Autoruns program is very useful for managing your Startup -
http://www.microsoft.com/technet/sysinternals/default.mspx - Autoruns

Malke
I've removed about 400 viruses and malware files from this computer
with Malwarebytes and SuperAntispyware. But the message was there
before I did this.
It is a kids' computer and a real mess. Only 5 gig free space on a 80
gig hard drive. lol

If you removed 400 virus and malware affected files from this machines
then it is a terminal case. You now have two options:
a) Keep babying it along, solving one problem after the other (if you
have lots of time)
b) Rebuild it from scratch (if you want a robust installation).

By the way, what's happened to its virus scanner & firewall?

It has McAfee on it but turned off. It has Spybot on it. Don't know
what all went on with it.
It wiped out after I updated the Windows program with Windows Update.
I get a blue screen fatal error now.

You're not saying what you wiped out but my recommendation is the same as
before:
- Boot the machine with your WinXP CD.
- Allow the disk to be formatted.
- Install Windows XP.
You will, of course, lose all your data files and EMail files unless you
back them up beforehand to a different medium.