frustration

  • Thread starter Thread starter Yvette
  • Start date Start date
Y

Yvette

Well here I am with a 'brand new kick-arse' PC, with XP
Home on it. Tried to download 26 updates for it, after
being got by the Worm and then (well I hope!!) getting
rid of it; took about 4 hours, and then after all that,
it said that ALL of them failed to install and I had to
do it all over again!! Please somebody help me here...

Y :(
 
Mon Cherie, lets see you got a brand new computer but don't know how to
use it! Go buy a book and learn. In the meanwhile what makes you think
you got rid of the worm, which you wouldn't have gotten if you knew what
you were doing. First you need to get rid of the worm. Next you need to
install a firewall. Then use an anti-virus program. I use Norton's and I
update it all the time. Because of this I didn't get the worm or for
that matter any viruses in over 10 years. Then get a program like
ad-aware, free from download.com and get rid of crap. Use a program like
window washer to get rid of ALL those cookies and things that I.E.
mainly and Netscape ocassionally puts in your computer. Then go back and
read the book! Adieu and good luck. :-)
 
My name is Mark Stowitt and I have some fairly simple steps that should help
you with this problem.



As I understand, you have received the following error messages when using
your computer:



"This system is shutting down. Please save all work in progress and log off.
This shutdown was initiated by NT Authority/System."



"Windows must restart because the Remote Procedure Call (RPC) service
terminated unexpectedly."



This is a known security issue which was first found on July 15. There is
currently an Internet Worm that is taking advantage of this security issue.
Microsoft published the patch to fix this issue on July 16 for all of the
affected systems on our web site. For more information, please refer to the
following page:



Microsoft's latest Information on the Blaster Worm including links for other
Windows Operating Systems

http://www.microsoft.com/security/incident/blast.asp



For the latest information on this security bulletin

http://www.microsoft.com/security/security_bulletins/ms03-026.asp



______________________________________________________



The resolution to this issue is to clean the worm from your system and
install the patch mentioned above.



Do this In Order:

1) Turn on your Internet Connection Firewall (Windows XP)

2) Install the patch from Microsoft to remove the vulnerability

3) Run a removal Tool from an Anti-Virus company to remove all traces of the
virus from your system

4) Go to Windows Update and get all other needed Critical Updates

Alternate Download Sites are located at:

Ø
http://www.microsoft.com/downloads/...6c-c5b6-44ac-9532-3de40f69c074&displaylang=en

Ø
http://download.windowsupdate.com/m...0-x86-ENU_1d296adab6699e66210e5a350236381.exe







IMPORTANT

__________



Whenever your computer attempts to shutdown or reboot, quickly:

Click the Start Button and then click RUN and type in

shutdown -a

and hit enter.

This should halt the rebooting problem temporarily.



You can also disconnect your computer from the internet while you do the
first step of turning on the Internet Connection Firewall.





----------------------------------------------------



1)

Turn on the Internet Connection Firewall (Windows XP)

For XP Pro Users

http://www.microsoft.com/windowsxp/pro/using/howto/networking/icf.asp



For XP Home Users

http://www.microsoft.com/WindowsXP/home/using/howto/homenet/icf.asp



Generic Instructions for XP Users:

1. In Control Panel, double-click "Networking and Internet Connections", and
then click Network Connections.

2. Right-click the connection (your internet connection) on which you would
like to enable ICF, and then click Properties.

3. On the Advanced tab, click the box to select the option to "Protect my
computer or network".

4. If you want to enable the use of some applications and services through
the firewall, you need to enable them by clicking the Settings button, and
then selecting the programs, protocols, and services to be enabled for the
ICF configuration.







2)

Install the Patch from Microsoft for your Operating System

Windows XP (32-bit)

http://download.microsoft.com/downl...e-b7a52a983f01/WindowsXP-KB823980-x86-ENU.exe





3)

Run a removal Tool from an Anti-Virus Company to get the Virus off your
system

Network Associates

http://vil.nai.com/vil/stinger/



Trend Micro

http://housecall.trendmicro.com/



Symantec

http://securityresponse.symantec.com/avcenter/venc/data/w32.blaster.worm.removal.tool.html



Computer Associates

http://www3.ca.com/virusinfo/virus.aspx?ID=36265





4)

When you get a chance after everything calms down, with Internet Explorer up
and running, go to the top menu and click Tools and click Windows Update and
install all the latest Critical Updates.

http://v4.windowsupdate.microsoft.com/en/default.asp



You can also configure Automatic Updates to automatically download updates
for you. How to Configure and Use Automatic Updates in Windows XP:

http://support.microsoft.com/default.aspx?scid=kb;en-us;306525



(e-mail address removed)

marksto [MSFT]



Please note I cannot respond to e-mailed questions.
Please use respond to this thread to let me know if the steps and
suggestions helped you to resolve the issue.



Disclaimer:

This posting is provided "AS IS" with no warranties, and confers no
rights.
 
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