frozen os

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Guest

My xp will start up but freezes when I have entered my password.Pointer moves
but nothing responds when clicked on.
When I attempt to start in safe mode. I get a message which says that start
up files have been by passed and gives me a dos cursor to give commands to.
I do not know what to put.
This happened immediatyely after I installed Norton Utilities 2002. Booting
from that disk tells me that there are no viruses and then goes to the dos
cursor.
Any suggestions that might help me with this problem?
 
mystified said:
My xp will start up but freezes when I have entered my password.Pointer
moves
but nothing responds when clicked on.
When I attempt to start in safe mode. I get a message which says that
start
up files have been by passed and gives me a dos cursor to give commands
to.
I do not know what to put.
This happened immediatyely after I installed Norton Utilities 2002.
Booting
from that disk tells me that there are no viruses and then goes to the dos
cursor.
Any suggestions that might help me with this problem?
Click to expand...

You can use system restore from a command prompt
Startup in safe mode and execute this command from the prompt

%systemroot%\system32\restore\rstrui.exe

rgds
Roberto
 
mystified said:
My xp will start up but freezes when I have entered my
password.Pointer moves but nothing responds when clicked on.
When I attempt to start in safe mode. I get a message which says that
start
up files have been by passed and gives me a dos cursor to give
commands to. I do not know what to put.
This happened immediatyely after I installed Norton Utilities 2002.
Booting from that disk tells me that there are no viruses and then
goes to the dos cursor.
Any suggestions that might help me with this problem?
Click to expand...

As you have now discovered, installing a 4-year old Symantec program was
a really bad idea. It doesn't sound like you are in Safe Mode; it
sounds like you are in the Recovery Console. Some OEM machines give
that as an option and perhaps you are choosing it. Unfortunately, you
can't run System Restore from the Recovery Console. Make sure you are
choosing Safe Mode and if you are able to boot into the operating
system, do a System Restore to before you installed Norton.

If you are really choosing Safe Mode, from the same menu try Last Known
Good Configuration instead. If that doesn't help, then here are a few
suggestions:

1. Take your machine to a professional computer repair shop that is able
to do advanced repairs - not your local version of BigStoreUSA. It is
possible to boot the operating system with a rescue system and run
System Restore and/or do repairs. They may be able to fix the damage
done by Norton. At the very least, they will be able to back up your
data if you didn't do this.

2. If you have the skills and other computers, back up your data by
booting with a rescue system such as Knoppix, a Bart's PE, or ERD
Commander (expensive). If you have the skills, do the repairs suggested
in #1 above. If you don't have the skills, after you've backed up your
data try a Repair Install.

3. If a Repair Install doesn't work, clean-install Windows. Install
drivers, programs from installation media, restore data from backups.

4. Don't install Norton garbage again.

http://www.michaelstevenstech.com/XPrepairinstall.htm - Repair Install
http://michaelstevenstech.com/cleanxpinstall.html - Clean Install

Malke
 
Thank you Roberto. For some reason I was able to get into safe mode and use
Restore to fix the problem without your string , thanks anyhow.
Bill
 
mystified said:
Thank you Roberto. For some reason I was able to get into safe mode and
use
Restore to fix the problem without your string , thanks anyhow.
Bill
Click to expand...

and you'll be heeding Malke's advice I hope ?

rgds
Roberto
 
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