Frozen Message

[Joanna]

We have a mesage that is frozen in our outbox and clogging
our outlook. When we try to delete it we get an error
message that the file cant be opened because it is already
MAPI spooled. What do we do?

 

[Jeane]

If on a LAN line, configure Outlook to a manual connection, disconnect
the network cable, restart the computer. Open Outlook, delete the
message, reconfigure Outlook to LAN connection, exit Outlook, plug the
network cable back in and restart the computer.

If on a dial-up configure Outlook to a manual connection, close and
reopen Outlook, delete the message, reconfigure Outlook back to
send/receive on open, then close and reopen Outlook.