"From" field display strangeness

  • Thread starter Thread starter Derek
  • Start date Start date
D

Derek

I've recently updated Outlook 2002 to SP3. Everything is working
fine, except for the following new "feature."

In the preview pane, messages in the "From" field are being
displayed as follows:

John Q. Public [[email protected]] <[email protected]>

Is there any way to get outlook to just display the e-mail address
one time? Obviously, it doesn't interfer with the use of Outlook.
It's just a minor annoyance.

(My apologies if this has already been mentioned. I spent the last
hour in Google's archives trying to find an answer and didn't.)

--
Derek

Never be afraid to share your dreams with the world.
Because there's nothing the world loves more than
the taste of really sweet dreams.
 
Could you go to View->Options on the message, copy the Internet headers of
one of these messages, and post it? I'd like to see what the original
message said the sender's name was (feel free to replace names to protect
the innocent, but please don't actually change anything).
 
While intrepidly exploring microsoft.public.outlook, Jeff
Stephenson [MSFT] rolled initiative and posted the following:
Could you go to View->Options on the message, copy the Internet
headers of one of these messages, and post it? I'd like to see
what the original message said the sender's name was (feel free
to replace names to protect the innocent, but please don't
actually change anything).
Click to expand...

I'll give you three different sets of headers, as I've noticed a few
differences in messages on my accounts. All account names changed to
"user", and domain suffixes change to ".dom".

The third example is doing exactly what I'd expect. What I'd like to
do is get the first example to stop happening and to have Outlook
only display the e-mail address once in the preview pane.

Also, the first example is the only one of these 3 with the "return
path" header, but I've noticed the same issue with messages that
don't have that header included - I just checked to make sure.

HEADER SET 1: Name displayed with e-mail listed twice.

Return-Path: <[email protected]>
Received: from mhub-m6.tc.umn.dom (mhub-m6.tc.umn.dom [160.94.23.36])
by garnet.tc.umn.dom with ESMTP for (e-mail address removed); Wed, 31
Mar 2004 17:42:28 -0600 (CST)
X-Umn-Remote-Mta: [N] mhub-m6.tc.umn.dom [160.94.23.36] #+LO+NM
Received: from w2kserver01.americanswedishinst.dom (eolcott-
host124.dsl.visi.dom [209.98.235.124] (may be forged)) by mhub-
m6.tc.umn.dom with ESMTP for (e-mail address removed); Wed, 31 Mar 2004
17:42:28 -0600 (CST)
X-Umn-Remote-Mta: [N] eolcott-host124.dsl.visi.dom [209.98.235.124]
#+HF+UF+CU+OF (A,-)
X-Umn-Report-As-Spam: < LINK REMOVED >
content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: text/plain;
charset="iso-8859-1"
Subject:
Content-Transfer-Encoding: quoted-printable
X-MimeOLE: Produced By Microsoft Exchange V6.0.6249.0
Date: Wed, 31 Mar 2004 17:42:26 -0600
Message-ID: <5E17E5A677305B4E8415B65CB83C56950E77E8
@w2kserver01.americanswedishinst.dom>
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
Thread-Index: AcQXebaJs88gQVn4QWKMsuMIrs7KKw==
From: "user" <[email protected]>
To: "none" <[email protected]>


HEADER SET 2: Name displayed with e-mail listed once.

Return-Path: <[email protected]>
Received: from mhub-m6.tc.umn.dom (mhub-m6.tc.umn.dom [160.94.23.36])
by garnet.tc.umn.dom with ESMTP for (e-mail address removed); Fri, 19
Mar 2004 16:40:39 -0600 (CST)
X-Umn-Remote-Mta: [N] mhub-m6.tc.umn.dom [160.94.23.36] #+LO+NM
Received: from NIHHUBIMS2.hub.nih.dom (ims2.hub.nih.dom
[128.231.90.112]) by mhub-m6.tc.umn.dom with ESMTP for
(e-mail address removed); Fri, 19 Mar 2004 16:40:38 -0600 (CST)
X-Umn-Remote-Mta: [N] ims2.hub.nih.dom [128.231.90.112]
#+NM+NR+UF+CU+OF (A,-)
X-Umn-Report-As-Spam: < LINK REMOVED >
Received: by nihhubims2.hub.nih.dom with Internet Mail Service
(5.5.2657.72)
id <H1C46WSW>; Fri, 19 Mar 2004 17:40:30 -0500
Message-ID: <EF1C299CDA63D611A8A400080210E99D776E7C@ACFEXCHCHI01>
From: "USER (ACF)" <[email protected]>
To: "'(e-mail address removed)'" <[email protected]>
Cc: [ USERS REMOVED ]
Subject: Thank you for the description
Date: Fri, 19 Mar 2004 17:39:32 -0500
MIME-Version: 1.0
X-Mailer: Internet Mail Service (5.5.2657.72)
Content-Type: multipart/mixed;
boundary="----_=_NextPart_000_01C40E03.0C006B02"


HEADER SET 3: Only e-mail address is displayed.

Received: from server24.gnxonline.dom [213.232.89.103] by
berry.gnxonline.dom
(SMTPD32-7.15) id A5CC381E011A; Mon, 29 Mar 2004 20:15:24 +0100
Received: (qmail 3459 invoked by uid 48); 29 Mar 2004 19:35:15 -0000
Date: 29 Mar 2004 19:35:15 -0000
Message-ID: <[email protected]>
To: (e-mail address removed)
Subject: Your GNX account.
From: (e-mail address removed)
To: user <[email protected]>
X-RCPT-TO: <[email protected]>
Status: U
X-UIDL: 370039670
 
Are you sure you got the explanations properly correlated with the headers
below? I'd expect the From in header set #1 to appear as "user
[[email protected]]", the one in header set #2 to appear as "USER
(ACF) [[email protected]]", and the one in header set #3 to appear as
"(e-mail address removed)". I think the To: address in header set #2 might
display with the email address twice, as the same values are used for both
the display name and the email address. Header set #3 is pretty funky -
it's got two "To:" fields, which I thought was explicitly disallowed in the
most recent Internet mail standard (http://www.ietf.org/rfc/rfc2822.txt),
though a quick perusal of the standard doesn't turn up such a prohibition.
I'd expect it to cause problems with a number of mail clients, though. I
don't know how Outlook would handle it...

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Derek said:
While intrepidly exploring microsoft.public.outlook, Jeff
Stephenson [MSFT] rolled initiative and posted the following:
Could you go to View->Options on the message, copy the Internet
headers of one of these messages, and post it? I'd like to see
what the original message said the sender's name was (feel free
to replace names to protect the innocent, but please don't
actually change anything).
Click to expand...

I'll give you three different sets of headers, as I've noticed a few
differences in messages on my accounts. All account names changed to
"user", and domain suffixes change to ".dom".

The third example is doing exactly what I'd expect. What I'd like to
do is get the first example to stop happening and to have Outlook
only display the e-mail address once in the preview pane.

Also, the first example is the only one of these 3 with the "return
path" header, but I've noticed the same issue with messages that
don't have that header included - I just checked to make sure.

HEADER SET 1: Name displayed with e-mail listed twice.

Return-Path: <[email protected]>
Received: from mhub-m6.tc.umn.dom (mhub-m6.tc.umn.dom [160.94.23.36])
by garnet.tc.umn.dom with ESMTP for (e-mail address removed); Wed, 31
Mar 2004 17:42:28 -0600 (CST)
X-Umn-Remote-Mta: [N] mhub-m6.tc.umn.dom [160.94.23.36] #+LO+NM
Received: from w2kserver01.americanswedishinst.dom (eolcott-
host124.dsl.visi.dom [209.98.235.124] (may be forged)) by mhub-
m6.tc.umn.dom with ESMTP for (e-mail address removed); Wed, 31 Mar 2004
17:42:28 -0600 (CST)
X-Umn-Remote-Mta: [N] eolcott-host124.dsl.visi.dom [209.98.235.124]
#+HF+UF+CU+OF (A,-)
X-Umn-Report-As-Spam: < LINK REMOVED >
content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: text/plain;
charset="iso-8859-1"
Subject:
Content-Transfer-Encoding: quoted-printable
X-MimeOLE: Produced By Microsoft Exchange V6.0.6249.0
Date: Wed, 31 Mar 2004 17:42:26 -0600
Message-ID: <5E17E5A677305B4E8415B65CB83C56950E77E8
@w2kserver01.americanswedishinst.dom>
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
Thread-Index: AcQXebaJs88gQVn4QWKMsuMIrs7KKw==
From: "user" <[email protected]>
To: "none" <[email protected]>


HEADER SET 2: Name displayed with e-mail listed once.

Return-Path: <[email protected]>
Received: from mhub-m6.tc.umn.dom (mhub-m6.tc.umn.dom [160.94.23.36])
by garnet.tc.umn.dom with ESMTP for (e-mail address removed); Fri, 19
Mar 2004 16:40:39 -0600 (CST)
X-Umn-Remote-Mta: [N] mhub-m6.tc.umn.dom [160.94.23.36] #+LO+NM
Received: from NIHHUBIMS2.hub.nih.dom (ims2.hub.nih.dom
[128.231.90.112]) by mhub-m6.tc.umn.dom with ESMTP for
(e-mail address removed); Fri, 19 Mar 2004 16:40:38 -0600 (CST)
X-Umn-Remote-Mta: [N] ims2.hub.nih.dom [128.231.90.112]
#+NM+NR+UF+CU+OF (A,-)
X-Umn-Report-As-Spam: < LINK REMOVED >
Received: by nihhubims2.hub.nih.dom with Internet Mail Service
(5.5.2657.72)
id <H1C46WSW>; Fri, 19 Mar 2004 17:40:30 -0500
Message-ID: <EF1C299CDA63D611A8A400080210E99D776E7C@ACFEXCHCHI01>
From: "USER (ACF)" <[email protected]>
To: "'(e-mail address removed)'" <[email protected]>
Cc: [ USERS REMOVED ]
Subject: Thank you for the description
Date: Fri, 19 Mar 2004 17:39:32 -0500
MIME-Version: 1.0
X-Mailer: Internet Mail Service (5.5.2657.72)
Content-Type: multipart/mixed;
boundary="----_=_NextPart_000_01C40E03.0C006B02"


HEADER SET 3: Only e-mail address is displayed.

Received: from server24.gnxonline.dom [213.232.89.103] by
berry.gnxonline.dom
(SMTPD32-7.15) id A5CC381E011A; Mon, 29 Mar 2004 20:15:24 +0100
Received: (qmail 3459 invoked by uid 48); 29 Mar 2004 19:35:15 -0000
Date: 29 Mar 2004 19:35:15 -0000
Message-ID: <[email protected]>
To: (e-mail address removed)
Subject: Your GNX account.
From: (e-mail address removed)
To: user <[email protected]>
X-RCPT-TO: <[email protected]>
Status: U
X-UIDL: 370039670


--
Derek

Every dark cloud has a silver lining, but lighting kills hundreds of
people each year who are trying to find it.
Click to expand...
 
While intrepidly exploring microsoft.public.outlook, Jeff
Stephenson [MSFT] rolled initiative and posted the following:
Are you sure you got the explanations properly correlated with
the headers below? I'd expect the From in header set #1 to
appear as "user [[email protected]]", the one in
header set #2 to appear as "USER (ACF) [[email protected]]", and
the one in header set #3 to appear as "(e-mail address removed)". I
think the To: address in header set #2 might display with the
email address twice, as the same values are used for both the
display name and the email address. Header set #3 is pretty
funky - it's got two "To:" fields, which I thought was
explicitly disallowed in the most recent Internet mail standard
(http://www.ietf.org/rfc/rfc2822.txt), though a quick perusal of
the standard doesn't turn up such a prohibition. I'd expect it
to cause problems with a number of mail clients, though. I
don't know how Outlook would handle it...
Click to expand...

Yes, I'm sure of the correlation of explanations with headers.

As I said, the 3rd one appears with e-mail only, which is what I'd
expect.

The message from the folks at ACF displays the e-mail address only
one time.

And the first set of headers is an example of a message where the
e-mail is displayed twice in the preview pane.
 
I'm afraid I can't help much here - I've never seen this happen, and the
headers don't look at all out of the ordinary.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Derek said:
While intrepidly exploring microsoft.public.outlook, Jeff
Stephenson [MSFT] rolled initiative and posted the following:
Are you sure you got the explanations properly correlated with
the headers below? I'd expect the From in header set #1 to
appear as "user [[email protected]]", the one in
header set #2 to appear as "USER (ACF) [[email protected]]", and
the one in header set #3 to appear as "(e-mail address removed)". I
think the To: address in header set #2 might display with the
email address twice, as the same values are used for both the
display name and the email address. Header set #3 is pretty
funky - it's got two "To:" fields, which I thought was
explicitly disallowed in the most recent Internet mail standard
(http://www.ietf.org/rfc/rfc2822.txt), though a quick perusal of
the standard doesn't turn up such a prohibition. I'd expect it
to cause problems with a number of mail clients, though. I
don't know how Outlook would handle it...
Click to expand...

Yes, I'm sure of the correlation of explanations with headers.

As I said, the 3rd one appears with e-mail only, which is what I'd
expect.

The message from the folks at ACF displays the e-mail address only
one time.

And the first set of headers is an example of a message where the
e-mail is displayed twice in the preview pane.
Click to expand...
 
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