Freezing when accessing the Contacts List

  • Thread starter Thread starter Nik Johnson
  • Start date Start date
N

Nik Johnson

I'm running Outlook 2000 client on W2K pro with Exchange 2000 (W2K Advanced
Server).

When creating a new message outlook freezes when trying to access the
contacts list. I am able to access the GAL but then when scrolling down
to choose a contact from the contacts list it freezes and I have to restart
outlook.
 
Did you recently udate outlook? If so, i have the same problem, o sent a
post about it (see below)
but so far noone has respnded, if you get any help on this plese let me know

Patrick
(e-mail address removed)

The post:

Recently I updated my Microsoft Outlook 2000 SR-1 with the following
updates:
Office 2000 SP-3
Office 2000 SP-3 for Office 2000 SR1 and Publisher 2000 SR1

Now whenever I make a new email and go thru my "personal" contacts,
I receive a message stating that"

This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.

And under "details" is the following:

OUTLOOK caused a stack fault in module KERNEL32.DLL at 0187:bff7c8bf.
Registers:
EAX=87e2e024 CS=0187 EIP=bff7c8bf EFLGS=00010246
EBX=005320d4 SS=018f ESP=00532000 EBP=00532034
ECX=01b7f340 DS=018f ESI=01b7f340 FS=5267
EDX=00000001 ES=018f EDI=00000800 GS=0000
Bytes at CS:EIP:
ff 74 24 0c ff 74 24 0c e8 e3 63 01 00 c2 08 00
Stack dump:
00000000 629a12d6 00000080 ffffffff 629a1351 00000080 ffffffff 005320fc
01ac3500 005320d4 00000000 00000000 00000000 00532084 629a1f5b ffffffff

This only happened after I updated with the before mentioned updates.
I had used "goback" to revert back to the settings before the upgrade.
But I wanted to make sure that my PC had the current software updates.

If any of you know of a patch or some other way around this problem,
it would be greatly appreciated. I know I am not the only one with this,
particular problem. I talk to someone a couple months ago and she said
that she had the same problem.

Please help!

Thank you,
Patrick Jones
(e-mail address removed)
 
Let's try this:

Right click on your Contacts folder and select Properties

Uncheck the option to show this folder as an e-mail address book on the
Address Book tab

Select OK

Select Tools | Services

Select the Outlook Address Book service

Select Remove

Restart Outlook

Now Add the Outlook Address Book service again from Tools | Services

Restart Outlook again

Right click your Contacts folder and select Properties

Check the option to show this folder as an e-mail address book on the
address book tab

Select OK

....any better?
 
I tried it for my problem, and yet it still persists,
any other ideas? plese let me know

Patrick
(e-mail address removed)

Patrick Reed said:
Let's try this:

Right click on your Contacts folder and select Properties

Uncheck the option to show this folder as an e-mail address book on the
Address Book tab

Select OK

Select Tools | Services

Select the Outlook Address Book service

Select Remove

Restart Outlook

Now Add the Outlook Address Book service again from Tools | Services

Restart Outlook again

Right click your Contacts folder and select Properties

Check the option to show this folder as an e-mail address book on the
address book tab

Select OK

...any better?

--
PATRICK REED [Outlook - MVP]~~~~~~
-Microsoft Certified Professional (MCP)
-Have you checked http://www.slipstick.com?
-Please post your Outlook version!



Nik Johnson said:
I'm running Outlook 2000 client on W2K pro with Exchange 2000 (W2K Advanced
Server).

When creating a new message outlook freezes when trying to access the
contacts list. I am able to access the GAL but then when scrolling down
to choose a contact from the contacts list it freezes and I have to restart
outlook.
Click to expand...
Click to expand...
 
Nevermind, i found a solution. Apparrently, outlook 2000
didnt like one of my contacts, it kept giving me ther error message.
I went thru the contact one by one to find what one was causing it.
After i found it i wrote a new contact with the same information.
It works fine now!

Patrick

Patrick Jones said:
I tried it for my problem, and yet it still persists,
any other ideas? plese let me know

Patrick
(e-mail address removed)

Patrick Reed said:
Let's try this:

Right click on your Contacts folder and select Properties

Uncheck the option to show this folder as an e-mail address book on the
Address Book tab

Select OK

Select Tools | Services

Select the Outlook Address Book service

Select Remove

Restart Outlook

Now Add the Outlook Address Book service again from Tools | Services

Restart Outlook again

Right click your Contacts folder and select Properties

Check the option to show this folder as an e-mail address book on the
address book tab

Select OK

...any better?

--
PATRICK REED [Outlook - MVP]~~~~~~
-Microsoft Certified Professional (MCP)
-Have you checked http://www.slipstick.com?
-Please post your Outlook version!



Nik Johnson said:
I'm running Outlook 2000 client on W2K pro with Exchange 2000 (W2K Advanced
Server).

When creating a new message outlook freezes when trying to access the
contacts list. I am able to access the GAL but then when scrolling down
to choose a contact from the contacts list it freezes and I have to restart
outlook.
Click to expand...
Click to expand...
Click to expand...
 
Back
Top