followup Message"not licensed for this machine"

[Mike]

Thanks for your help.
Please read below to follow thread.
I have done a drive image restore back to a previous
version and I still get the same "software not licensed
for this machine" message. Also when I do an alt clt s to
call up the support info there is no model or serial number
or product number.
Hp tech support and I don't seem to be communicating very
well It's like I ask them "what time is it?" and they say
"yes, it is raining".
Is there some secret file on my hard drive that maybe I
damaged that contains that info? Or should I just not worry
about it and use the Drive image copies that I have?

-----Original Message-----



That's a typical message when you're trying to install proprietary OEM
software on a computer that it doesn't belong to. Unfortunately, some of
that software is ridiculously picky about determining that it's the same
computer.

Have you changed any hardware, updated the bios, etc? Added anything, like
an extra drive, more ram, etc.? If so, change it back to the original and
see if the software starts working.

On the other hand, if the computer is only 2 months old, it should still be
under warranty and if this is the software that came with it, HP should also
support their software. Of course, "should" and "will" are two different
things.
me again:

It is OEM software and it is the right machine.I haven't
changed anything but have added a few programs. Hp is
sending me a new set of recovery disks, but my machine
doesn't recognize the set I have. I have the whole thing
backed up with drive image so I could go back to a version
that works. But I was just wondering if there was anything
else I could do.

 

[Yves Leclerc]

There is no file on the system which contains the info. It may have to do
which the PC's BIOS and HP's OEM is trying to match some code from the BIOS.