Folders for messages in group email account

  • Thread starter Thread starter Sandra
  • Start date Start date
S

Sandra

I creaetd a group email account for the office to use in addition to our own
email boxes. When we open it, the group email is in it's own window and
there's no folder list on the left side. I need to see the folder list to
send email to certain folders. Where's my folder list and how do I get it
back?
 
Not enough info for a precise answer, but here goes :::

Could it be you haven't assigned proper permissions to the rest of the
folders in the mailbox?

What version/kind of mail server is it being shared on? What version
of Outlook? Maybe some of those answers would get you a clearer
response...

Always more words than help :)
JeffG
 
I'm the admin for the group account. Don't know about the server - we're a
huge comapny if that helps. Outlook version is 2002.
 
....Dang - I can't write rules to move these emails to folders within this
account. I can move them to folders in my account, though. Need to figure
this one out, too.
 
Hmmm... You're the admin but I assume that you were given the rights
to the mailbox by someone else, correct? Or did you actually create
the mailbox as well? If you did create it, using what software? You
should be able to use that same software to give yourself rights to
the entire folder structure the same way you got the inbox...

Now, if you get the permissions all fixed up, in your Outlook profile,
you can tell it to "Open these additional mailboxes" and you'll have
the entire folder structure available to you to delegate other access
to other people.
 
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