Folders for different e-mail addresses get duplicate e-mails

  • Thread starter Thread starter Laurence Beard via OfficeKB.com
  • Start date Start date
L

Laurence Beard via OfficeKB.com

We use Outlook 2003 on Windows XP in our church office. We have several
people set up to have e-mails diverted to the office mailbox. When e-mails
are sent to those people among others, a rule puts the emails in separate
folders for each person. But each folder gets duplicate emails because the
mailbox is receiving one message for each person. Is there a way of sending
one copy only to each folder? (This only seems to have started happening
since we changed ISP.)
 
Are you deleting mail from the server and are you using 'stop processing'
after each rule? Does each user have their own login now, when they shared a
login before?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/
 
Laurence Beard via OfficeKB.com said:
We use Outlook 2003 on Windows XP in our church office. We have
several people set up to have e-mails diverted to the office mailbox.
When e-mails are sent to those people among others, a rule puts the
emails in separate folders for each person. But each folder gets
duplicate emails because the mailbox is receiving one message for
each person. Is there a way of sending one copy only to each folder?
(This only seems to have started happening since we changed ISP.)
Click to expand...

Do you have "stop processing more rules" as an action on the rules that move
the messages? You should.
 
I tried using "stop processing more rules" but that resulted in all copies
of the message going to the first named person's folder and none to the
others.
 
Laurence Beard via OfficeKB.com said:
I tried using "stop processing more rules" but that resulted in all
copies of the message going to the first named person's folder and
none to the others.
Click to expand...

Then your rules are ill-defined. Without the "stop processing" action, you
WILL get duplicate messages.
 
To return to this problem, let me describe it better. We have a mailbox,
office@zzz, and some people have email addresses e.g. Alf@zzz, Bet@zzz,
which divert to office@zzz. If mail is sent to Alf and Bet, office will
receive 2 mails. Rules to move mails to each person's folder will apply to
each one separately so, if "stop processing rules..." is applied, both
mails will end up in Alf's folder (or whichever rule is listed first). If
"stop processing rules..." is not applied, both mails will end up in both
Alf's and Bet's folders. Is there a way of applying rules such that Alf and
Bet will get one copy of the mail in their respective folders?
 
Back
Top