Folders disappeared from inbox

  • Thread starter Thread starter SharonR
  • Start date Start date
S

SharonR

In the past when I've had this problem, I restarted my laptop and the
folders re-appeared. Unfortunately, I've not been able to get them to come
back this time. Does anyone have any suggestions? Thanks in advance.
 
Hello -- update:

Have tried the following with no luck:

Downloaded updates, downloaded fix noted in posts but rec'd reply -- does
not apply to system. Folder list is checked in view.

When I try to 'find' a folder, the folder appears when I browse but it does
not appear as a sub-folder in the in box. As a result, cannot file mail in
these folders nor can they be viewed in the normal fashion.

Hope someone can help.

Thank you in advance.
 
Which antivirus are you running? If McAfee or Norton, uninstall those
(as a test), to see if that corrects the problem. You can always
reinstall your antivirus if it makes no difference.
 
Hello Gary -- thank you for your reply. I have McAfee on my laptop Tthis is
what my Dell came with when it was purchased earlier this year).
I'll uninstall the McAfee & give it a try as you've suggested.

Thanks again.

SharonR

Gary VanderMolen said:
Which antivirus are you running? If McAfee or Norton, uninstall those
(as a test), to see if that corrects the problem. You can always
reinstall your antivirus if it makes no difference.

--
Gary VanderMolen [MS-MVP WLM]


SharonR said:
Hello -- update:

Have tried the following with no luck:

Downloaded updates, downloaded fix noted in posts but rec'd reply -- does
not apply to system. Folder list is checked in view.

When I try to 'find' a folder, the folder appears when I browse but it does
not appear as a sub-folder in the in box. As a result, cannot file mail in
these folders nor can they be viewed in the normal fashion.

Hope someone can help.

Thank you in advance.
Click to expand...
Click to expand...
 
Hello Gary -- Thank you so very much......I uninstalled McAfee and my
sub-folders re-appeared in my inbox! I can't thank you enough. Do you have
any other suggestions on what type of anti-virus to run?? My son has
suggested Avast. Would appreciate your thoghts.

Regards,

SharonR

SharonR said:
Hello Gary -- thank you for your reply. I have McAfee on my laptop Tthis is
what my Dell came with when it was purchased earlier this year).
I'll uninstall the McAfee & give it a try as you've suggested.

Thanks again.

SharonR

Gary VanderMolen said:
Which antivirus are you running? If McAfee or Norton, uninstall those
(as a test), to see if that corrects the problem. You can always
reinstall your antivirus if it makes no difference.

--
Gary VanderMolen [MS-MVP WLM]


SharonR said:
Hello -- update:

Have tried the following with no luck:

Downloaded updates, downloaded fix noted in posts but rec'd reply -- does
not apply to system. Folder list is checked in view.

When I try to 'find' a folder, the folder appears when I browse but it does
not appear as a sub-folder in the in box. As a result, cannot file mail in
these folders nor can they be viewed in the normal fashion.

Hope someone can help.

Thank you in advance.

:

In the past when I've had this problem, I restarted my laptop and the
folders re-appeared. Unfortunately, I've not been able to get them to come
back this time. Does anyone have any suggestions? Thanks in advance.
Click to expand...
Click to expand...
Click to expand...
 
Hello Brink -- thank you for your response. The folders re-appeared after I
removed McAfee.

(The folders appeared when I right clicked on the inbox and selected 'find'.
I'll keep your suggestion as a back-up in case I need it for next time).

Thank you again,

Regards,

SharonR
 
Gary doesn't seem to be posting at this hour.

I recommend avast! or AVG, either one with a custom install to tell it
to leave out the part that scans email.

http://www.avast.com/eng/avast_4_home.html

http://free.grisoft.com/doc/5390/us/frt/0?prd=aff

SharonR said:
Hello Gary -- Thank you so very much......I uninstalled McAfee and my
sub-folders re-appeared in my inbox! I can't thank you enough. Do you
have
any other suggestions on what type of anti-virus to run?? My son has
suggested Avast. Would appreciate your thoghts.

Regards,

SharonR

SharonR said:
Hello Gary -- thank you for your reply. I have McAfee on my laptop Tthis
is
what my Dell came with when it was purchased earlier this year).
I'll uninstall the McAfee & give it a try as you've suggested.

Thanks again.

SharonR

Gary VanderMolen said:
Which antivirus are you running? If McAfee or Norton, uninstall those
(as a test), to see if that corrects the problem. You can always
reinstall your antivirus if it makes no difference.

--
Gary VanderMolen [MS-MVP WLM]


Hello -- update:

Have tried the following with no luck:

Downloaded updates, downloaded fix noted in posts but rec'd reply --
does
not apply to system. Folder list is checked in view.

When I try to 'find' a folder, the folder appears when I browse but
it does
not appear as a sub-folder in the in box. As a result, cannot file
mail in
these folders nor can they be viewed in the normal fashion.

Hope someone can help.

Thank you in advance.

:

In the past when I've had this problem, I restarted my laptop and
the
folders re-appeared. Unfortunately, I've not been able to get them
to come
back this time. Does anyone have any suggestions? Thanks in
advance.
Click to expand...
Click to expand...
Click to expand...
 
I use AVG including the email scanner without a problem.

Gary doesn't seem to be posting at this hour.

I recommend avast! or AVG, either one with a custom install to tell it
to leave out the part that scans email.

http://www.avast.com/eng/avast_4_home.html

http://free.grisoft.com/doc/5390/us/frt/0?prd=aff

SharonR said:
Hello Gary -- Thank you so very much......I uninstalled McAfee and my
sub-folders re-appeared in my inbox! I can't thank you enough. Do you
have
any other suggestions on what type of anti-virus to run?? My son has
suggested Avast. Would appreciate your thoghts.

Regards,

SharonR

SharonR said:
Hello Gary -- thank you for your reply. I have McAfee on my laptop
Tthis is
what my Dell came with when it was purchased earlier this year).
I'll uninstall the McAfee & give it a try as you've suggested.

Thanks again.

SharonR

:

Which antivirus are you running? If McAfee or Norton, uninstall those
(as a test), to see if that corrects the problem. You can always
reinstall your antivirus if it makes no difference.

--
Gary VanderMolen [MS-MVP WLM]


Hello -- update:

Have tried the following with no luck:

Downloaded updates, downloaded fix noted in posts but rec'd reply --
does
not apply to system. Folder list is checked in view.

When I try to 'find' a folder, the folder appears when I browse but
it does
not appear as a sub-folder in the in box. As a result, cannot file
mail in
these folders nor can they be viewed in the normal fashion.

Hope someone can help.

Thank you in advance.

:

In the past when I've had this problem, I restarted my laptop and
the
folders re-appeared. Unfortunately, I've not been able to get them
to come
back this time. Does anyone have any suggestions? Thanks in
advance.
Click to expand...
Click to expand...
Click to expand...
 
Thank you Robert.

Regards,

SharonR

[email protected] said:
Gary doesn't seem to be posting at this hour.

I recommend avast! or AVG, either one with a custom install to tell it
to leave out the part that scans email.

http://www.avast.com/eng/avast_4_home.html

http://free.grisoft.com/doc/5390/us/frt/0?prd=aff

SharonR said:
Hello Gary -- Thank you so very much......I uninstalled McAfee and my
sub-folders re-appeared in my inbox! I can't thank you enough. Do you
have
any other suggestions on what type of anti-virus to run?? My son has
suggested Avast. Would appreciate your thoghts.

Regards,

SharonR

SharonR said:
Hello Gary -- thank you for your reply. I have McAfee on my laptop Tthis
is
what my Dell came with when it was purchased earlier this year).
I'll uninstall the McAfee & give it a try as you've suggested.

Thanks again.

SharonR

:

Which antivirus are you running? If McAfee or Norton, uninstall those
(as a test), to see if that corrects the problem. You can always
reinstall your antivirus if it makes no difference.

--
Gary VanderMolen [MS-MVP WLM]


Hello -- update:

Have tried the following with no luck:

Downloaded updates, downloaded fix noted in posts but rec'd reply --
does
not apply to system. Folder list is checked in view.

When I try to 'find' a folder, the folder appears when I browse but
it does
not appear as a sub-folder in the in box. As a result, cannot file
mail in
these folders nor can they be viewed in the normal fashion.

Hope someone can help.

Thank you in advance.

:

In the past when I've had this problem, I restarted my laptop and
the
folders re-appeared. Unfortunately, I've not been able to get them
to come
back this time. Does anyone have any suggestions? Thanks in
advance.
Click to expand...
Click to expand...
Click to expand...
 
Thank you Bob.

Regards,

SharonR

Bob said:
I use AVG including the email scanner without a problem.

Gary doesn't seem to be posting at this hour.

I recommend avast! or AVG, either one with a custom install to tell it
to leave out the part that scans email.

http://www.avast.com/eng/avast_4_home.html

http://free.grisoft.com/doc/5390/us/frt/0?prd=aff

SharonR said:
Hello Gary -- Thank you so very much......I uninstalled McAfee and my
sub-folders re-appeared in my inbox! I can't thank you enough. Do you
have
any other suggestions on what type of anti-virus to run?? My son has
suggested Avast. Would appreciate your thoghts.

Regards,

SharonR

:

Hello Gary -- thank you for your reply. I have McAfee on my laptop
Tthis is
what my Dell came with when it was purchased earlier this year).
I'll uninstall the McAfee & give it a try as you've suggested.

Thanks again.

SharonR

:

Which antivirus are you running? If McAfee or Norton, uninstall those
(as a test), to see if that corrects the problem. You can always
reinstall your antivirus if it makes no difference.

--
Gary VanderMolen [MS-MVP WLM]


Hello -- update:

Have tried the following with no luck:

Downloaded updates, downloaded fix noted in posts but rec'd reply --
does
not apply to system. Folder list is checked in view.

When I try to 'find' a folder, the folder appears when I browse but
it does
not appear as a sub-folder in the in box. As a result, cannot file
mail in
these folders nor can they be viewed in the normal fashion.

Hope someone can help.

Thank you in advance.

:

In the past when I've had this problem, I restarted my laptop and
the
folders re-appeared. Unfortunately, I've not been able to get them
to come
back this time. Does anyone have any suggestions? Thanks in
advance.
Click to expand...
Click to expand...
Click to expand...
 
After you uninstall McAfee, let us know the result.

--
Gary VanderMolen [MS-MVP WLM]


SharonR said:
Hello Gary -- thank you for your reply. I have McAfee on my laptop Tthis is
what my Dell came with when it was purchased earlier this year).
I'll uninstall the McAfee & give it a try as you've suggested.

Thanks again.

SharonR

Gary VanderMolen said:
Which antivirus are you running? If McAfee or Norton, uninstall those
(as a test), to see if that corrects the problem. You can always
reinstall your antivirus if it makes no difference.

--
Gary VanderMolen [MS-MVP WLM]


SharonR said:
Hello -- update:

Have tried the following with no luck:

Downloaded updates, downloaded fix noted in posts but rec'd reply -- does
not apply to system. Folder list is checked in view.

When I try to 'find' a folder, the folder appears when I browse but it does
not appear as a sub-folder in the in box. As a result, cannot file mail in
these folders nor can they be viewed in the normal fashion.

Hope someone can help.

Thank you in advance.

:

In the past when I've had this problem, I restarted my laptop and the
folders re-appeared. Unfortunately, I've not been able to get them to come
back this time. Does anyone have any suggestions? Thanks in advance.
Click to expand...
Click to expand...
Click to expand...
 
Oops, I should have read one post further down before replying
to your prior post. Glad to see you have a good result already.
Thanks for having faith in my suggested fix. Many people
refuse to believe that a popular AV could cause this problem.

Yes, the free Avast antivirus is compatible with Windows Mail.
Be sure to select custom install and deselect the mail scanning
options. Get it here:
http://www.avast.com/eng/download-avast-home.html

--
Gary VanderMolen [MS-MVP WLM]


SharonR said:
Hello Gary -- Thank you so very much......I uninstalled McAfee and my
sub-folders re-appeared in my inbox! I can't thank you enough. Do you have
any other suggestions on what type of anti-virus to run?? My son has
suggested Avast. Would appreciate your thoghts.

Regards,

SharonR

SharonR said:
Hello Gary -- thank you for your reply. I have McAfee on my laptop Tthis is
what my Dell came with when it was purchased earlier this year).
I'll uninstall the McAfee & give it a try as you've suggested.

Thanks again.

SharonR

Gary VanderMolen said:
Which antivirus are you running? If McAfee or Norton, uninstall those
(as a test), to see if that corrects the problem. You can always
reinstall your antivirus if it makes no difference.

--
Gary VanderMolen [MS-MVP WLM]


Hello -- update:

Have tried the following with no luck:

Downloaded updates, downloaded fix noted in posts but rec'd reply -- does
not apply to system. Folder list is checked in view.

When I try to 'find' a folder, the folder appears when I browse but it does
not appear as a sub-folder in the in box. As a result, cannot file mail in
these folders nor can they be viewed in the normal fashion.

Hope someone can help.

Thank you in advance.

:

In the past when I've had this problem, I restarted my laptop and the
folders re-appeared. Unfortunately, I've not been able to get them to come
back this time. Does anyone have any suggestions? Thanks in advance.
Click to expand...
Click to expand...
Click to expand...
 
You're welcome.

SharonR said:
Thank you Robert.

Regards,

SharonR

[email protected] said:
Gary doesn't seem to be posting at this hour.

I recommend avast! or AVG, either one with a custom install to tell it
to leave out the part that scans email.

http://www.avast.com/eng/avast_4_home.html

http://free.grisoft.com/doc/5390/us/frt/0?prd=aff

SharonR said:
Hello Gary -- Thank you so very much......I uninstalled McAfee and my
sub-folders re-appeared in my inbox! I can't thank you enough. Do you
have
any other suggestions on what type of anti-virus to run?? My son has
suggested Avast. Would appreciate your thoghts.

Regards,

SharonR

:

Hello Gary -- thank you for your reply. I have McAfee on my laptop
Tthis
is
what my Dell came with when it was purchased earlier this year).
I'll uninstall the McAfee & give it a try as you've suggested.

Thanks again.

SharonR

:

Which antivirus are you running? If McAfee or Norton, uninstall
those
(as a test), to see if that corrects the problem. You can always
reinstall your antivirus if it makes no difference.

--
Gary VanderMolen [MS-MVP WLM]


Hello -- update:

Have tried the following with no luck:

Downloaded updates, downloaded fix noted in posts but rec'd
reply --
does
not apply to system. Folder list is checked in view.

When I try to 'find' a folder, the folder appears when I browse
but
it does
not appear as a sub-folder in the in box. As a result, cannot
file
mail in
these folders nor can they be viewed in the normal fashion.

Hope someone can help.

Thank you in advance.

:

In the past when I've had this problem, I restarted my laptop and
the
folders re-appeared. Unfortunately, I've not been able to get
them
to come
back this time. Does anyone have any suggestions? Thanks in
advance.
Click to expand...
Click to expand...
Click to expand...
 
You're welcome Sharon.

SharonR said:
Thank you Bob.

Regards,

SharonR

Bob said:
I use AVG including the email scanner without a problem.

Gary doesn't seem to be posting at this hour.

I recommend avast! or AVG, either one with a custom install to tell it
to leave out the part that scans email.

http://www.avast.com/eng/avast_4_home.html

http://free.grisoft.com/doc/5390/us/frt/0?prd=aff

Hello Gary -- Thank you so very much......I uninstalled McAfee and my
sub-folders re-appeared in my inbox! I can't thank you enough. Do
you
have
any other suggestions on what type of anti-virus to run?? My son has
suggested Avast. Would appreciate your thoghts.

Regards,

SharonR

:

Hello Gary -- thank you for your reply. I have McAfee on my laptop
Tthis is
what my Dell came with when it was purchased earlier this year).
I'll uninstall the McAfee & give it a try as you've suggested.

Thanks again.

SharonR

:

Which antivirus are you running? If McAfee or Norton, uninstall
those
(as a test), to see if that corrects the problem. You can always
reinstall your antivirus if it makes no difference.

--
Gary VanderMolen [MS-MVP WLM]


Hello -- update:

Have tried the following with no luck:

Downloaded updates, downloaded fix noted in posts but rec'd
reply --
does
not apply to system. Folder list is checked in view.

When I try to 'find' a folder, the folder appears when I browse
but
it does
not appear as a sub-folder in the in box. As a result, cannot
file
mail in
these folders nor can they be viewed in the normal fashion.

Hope someone can help.

Thank you in advance.

:

In the past when I've had this problem, I restarted my laptop
and
the
folders re-appeared. Unfortunately, I've not been able to get
them
to come
back this time. Does anyone have any suggestions? Thanks in
advance.
Click to expand...
Click to expand...
Click to expand...
 
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