Folder changed when user was given a new computer.

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Guest

We have a corporate standard image deployed to all our users. The image is
Win XP Pro, Office XP Pro, and a bunch of accounting software. The image is
updated frequently through autodeployment of new packages, with a complete
re-deploy to all machines after a major revision to the image.

The problem is the following. I have a user whose machine was replaced with
a newer model with the brand new image. On his old machine (Win XP Pro,
Office XP Pro) his Outlook folders were ordered as follows:

Outlook Today – [Mailbox]
Personal Folder 1
Personal Folder 2
Public Folders

On the new machine (Win XP Pro, Office XP Pro), his Outlook folders are now
in the following order:

Personal Folder 2
Personal Folder 1
Outlook Today – [Mailbox]
Public Folders

The user would like his folders to be ordered the same as they were before
the switch.

I know that the folder order can’t be changed, and it is supposed to be in
alphabetical order.

My question is this: Why are the folders no longer in alphabetical order?
Can I fix them so they return to the proper order?

Thanks.

Sean
 
rook_mtl said:
The problem is the following. I have a user whose machine was
replaced with a newer model with the brand new image. On his old
machine (Win XP Pro, Office XP Pro) his Outlook folders were ordered
as follows:

Outlook Today – [Mailbox]
Personal Folder 1
Personal Folder 2
Public Folders

On the new machine (Win XP Pro, Office XP Pro), his Outlook folders
are now in the following order:

Personal Folder 2
Personal Folder 1
Outlook Today – [Mailbox]
Public Folders
Click to expand...

My brief experiment indicates that the order that message stores appear in
the Folder List may be related to the order in which they were added to the
mail profile. Try creating a new mail profile, adding in the Exchange
account first, then PST1, then PST2. My experiment showed the Public
Folders at the bottom in both cases, unless I added an IMAP account, then
the IMAP account folders appeared after the Public Folders.
 
Hi Brian.

First let me say thank you for taking the time to look into my problem.

When setting up a user's Outlook I always create the Exchange account first,
then do the settings for spellcheck, signatures, spellcheck etc...The last
thing I do is add the user's pst file (or files).

Even after I removed the pst files and closed Outlook then re-opened Outlook
and added the pst files, the pst files appear before the mailbox.

It's very strange, I follow the same steps, in the same order for every
machine I setup. I've done 130 machine setups in the past year and this is
the first time this problem has appeared.

THanks for the help.

Brian Tillman said:
rook_mtl said:
The problem is the following. I have a user whose machine was
replaced with a newer model with the brand new image. On his old
machine (Win XP Pro, Office XP Pro) his Outlook folders were ordered
as follows:

Outlook Today – [Mailbox]
Personal Folder 1
Personal Folder 2
Public Folders

On the new machine (Win XP Pro, Office XP Pro), his Outlook folders
are now in the following order:

Personal Folder 2
Personal Folder 1
Outlook Today – [Mailbox]
Public Folders
Click to expand...

My brief experiment indicates that the order that message stores appear in
the Folder List may be related to the order in which they were added to the
mail profile. Try creating a new mail profile, adding in the Exchange
account first, then PST1, then PST2. My experiment showed the Public
Folders at the bottom in both cases, unless I added an IMAP account, then
the IMAP account folders appeared after the Public Folders.
Click to expand...
 
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