filter not applied when searching tasks

[Guest]

Hi

I have a group of users who use Outlook 2003 to open other users tasks. A
filter has been applied to only show those tasks which are pending (the
filter is completed = no). This works fine as it only shows those tasks
which have not been completed. The porblem they have is that when they
search on the tasks list for a certain case ref, it brings up all tasks
relating to that case ref and not just the ones which are pending.

I tried to create a new view to only show pending tasks and apply this to
the search results but it still displays both completed and pending tasks.

Any help is greatly appreciated.

Graeme

 

[Sue Mosher [MVP-Outlook]]

One solution would be to create a new view for the folder that shows only pending tasks and a particular case ref.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Hi Sue

I take it from your reply that this is just the way the find feature works
and not something I am missing ?

I think the problem with creating a new view will be that the user will have
to do it each time they search for a new ref. I did consider the idea of
creating an add-in to do it but my VBA isn't that good and I don't really
think it's worth the effort. If it's the way it works then it's the way it
works (although one user insits that it never used to be this way)

Thanks

Graeme

 

[Sue Mosher [MVP-Outlook]]

Exactly. Your user may be thinking of Outlook 97 and 98, where filtering was additive. That apparently confused more people than it helped, so it went away a long time ago.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers