file problem

[Guest]

when i open a folder or file after 5 seconds a box pops up and says windows
stoped working and is searching for a solution and it wont let me do anything
so what do i do?

 

[P. Di Stolfo]

Hello,

the "Windows Explorer has stopped working" problem is very common. Have you
installed all latest updates?
http://support.microsoft.com/kb/938979
http://support.microsoft.com/kb/938194

They may help. Have you done a thorough malware and virus check? Do that if
it doesn't help.
It's a very tricky error, so it may not be solved in the near future.
Have you got a system restore point?

Greetings,
P. Di Stolfo