File Names missing last letters - Marti

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Marti

I am running Outlook 2003 (11.8010.6568) SP2

Noticed just recently (yesterday) my Outlook folders are missing one
or more letters from their name. For instance, Saved Items are "Saved
Iten" When I click rename "Saved Items" on the right click menu, it
shows the correct name in the little box, and is ok after I click out.
But when I re-open Outlook, the names are missing digits again.

No problems with any function of Outlook as far as I can tell, but it
is bothersome. Any help or advice is appreciated.

I do use Windows Update and have all updates for Windows and Office
applied. I also use Norton for virus, and MS for spyware, but haven't
done anything to those other than updates. No Outlook add-ons lately,
new or updated.

Marti
 
Marti said:
I am running Outlook 2003 (11.8010.6568) SP2

Noticed just recently (yesterday) my Outlook folders are missing one
or more letters from their name. For instance, Saved Items are "Saved
Iten" When I click rename "Saved Items" on the right click menu, it
shows the correct name in the little box, and is ok after I click out.
But when I re-open Outlook, the names are missing digits again.
Click to expand...

Are you sure your Navigation Pane is wide enough to show the entire name?
Click on its right edge and drag it farther right to make it a little wider.
 
Are you sure your Navigation Pane is wide enough to show the entire name?
Click on its right edge and drag it farther right to make it a little wider.
Click to expand...

Navigation Pane width doesn't do anything, still missing letters. I
repaired MS Office successfully, but that didn't help, either...

Marti
 
Marti said:
Navigation Pane width doesn't do anything, still missing letters. I
repaired MS Office successfully, but that didn't help, either...
Click to expand...

Two other things to try. One is to delete the file yourprofilename.xml in
the (hidden) folder
%AppData%\Microsoft\Outlook (where "yourprofilename" is the name of your
mail profile) and the other is to try running Outlook once with the
/resetfoldernames command line switch.
 
Two other things to try. One is to delete the file yourprofilename.xml in
the (hidden) folder
%AppData%\Microsoft\Outlook (where "yourprofilename" is the name of your
mail profile) and the other is to try running Outlook once with the
/resetfoldernames command line switch.
Click to expand...

Brian, deleting the .xml didn't do anything. But running from the
command line with the /reset opened Outlook exactly right!
Unfortunately, when I closed Outlook and opened it with the shortcut,
the names were back to missing letters.

I created a shortcut with the /reset switch, and it works fine, just a
second longer to open Outlook - is there any harm or danger in using
this? Or any other ideas?

Really appreciate your help and feedback.

Marti
 
Marti said:
Brian, deleting the .xml didn't do anything. But running from the
command line with the /reset opened Outlook exactly right!
Unfortunately, when I closed Outlook and opened it with the shortcut,
the names were back to missing letters.
Click to expand...

Then try opening Outlook once with the /safe command line switch and post
back with the results.
I created a shortcut with the /reset switch, and it works fine, just a
second longer to open Outlook - is there any harm or danger in using
this? Or any other ideas?
Click to expand...

Do you have any add-ins? While I don't think the /resetfoldernames will
hurt anything, you shouldn't need it every time you run Outlook.
 
Then try opening Outlook once with the /safe command line switch and post
back with the results.

Do you have any add-ins? While I don't think the /resetfoldernames will
hurt anything, you shouldn't need it every time you run Outlook.
Click to expand...

Brian, I used the /safe command and it opened with all the names
right. But again when I used just outlook.exe the names were missing
letters.

I checked the add-in manager, and found something I didn't recognize:
Redemption Helper Outlook Extension. Don't have a clue, but when I
disabled it and restarted Outlook.exe with no switches the names were
complete...

Also have Exchange Extensions Property Services disabled, doesn't seem
to impact my problem either enabled or disabled, but not sure what it
is.

Anyway, unless Redemption Helper is critical to something, I think
that solved it - for now, anyway! Let me know if you have any other
suggestions, and thanks for all your help.

Marti
 
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