Fax will not receive automatically

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I have now installed fax on my new XP system (XP Home) but it tells other faxes that it is engaged when they ring, even when I am not on the internet. I am sure that there must be something wrong with the way I have got it set up, but it is set to receive automatically after 2 rings. Can anyone help, please

Fred
 
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


--
Russ Valentine
[MVP-Outlook]
UK Fred said:
I have now installed fax on my new XP system (XP Home) but it tells other
Click to expand...
faxes that it is engaged when they ring, even when I am not on the internet.
I am sure that there must be something wrong with the way I have got it set
up, but it is set to receive automatically after 2 rings. Can anyone help,
please.
 
Hi Rus

Thanks for that. but the fax will receive if I am present to press "receive fax" manually. I would have expected the fax to fail even in manual mode, if it was a compatability problem

Kind regard

Fred
 
So would I. You left that part out.
Never seen this reported. Any other details that would permit
troubleshooting?
--
Russ Valentine
[MVP-Outlook]
UK Fred said:
Hi Russ

Thanks for that. but the fax will receive if I am present to press
Click to expand...
"receive fax" manually. I would have expected the fax to fail even in
manual mode, if it was a compatability problem.
 
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