Fax does not send

  • Thread starter Thread starter Paulie
  • Start date Start date
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Paulie

I have WindowsXP, 256mb RAM with 56% load, 95% free on
page file usage, 35% free on 40gb drive, 56k usrobotics
fax/modem. The modem responds well under dianostics and
I can use the modem to dial to the internet and connect.
Whenever I try to send a Fax using MSFax, it dials, I
hear the hand-shake, but it never sends the fax. I do
this through MSWord. I have tried different fax numbers
with the same results.

Anyhelp would be appreciated.
 
USR modems seem to be a problem.
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.
 
Russ; I noticeds the same response in other questions
concerning MSFax, but you do not mention where Windows XP
Hardware Compatibility List is located and/or if my modem
is listed, what then?

Thanks
-----Original Message-----
USR modems seem to be a problem.
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem
Click to expand...
incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


--
Russ Valentine
[MVP-Outlook]
I have WindowsXP, 256mb RAM with 56% load, 95% free on
page file usage, 35% free on 40gb drive, 56k usrobotics
fax/modem. The modem responds well under dianostics and
I can use the modem to dial to the internet and connect.
Whenever I try to send a Fax using MSFax, it dials, I
hear the hand-shake, but it never sends the fax. I do
this through MSWord. I have tried different fax numbers
with the same results.

Anyhelp would be appreciated.
Click to expand...


.
Click to expand...
 
It should be easy to find on the Windows XP Online Support site. Just search
the Knowledge Base for it.
--
Russ Valentine
[MVP-Outlook]
Russ; I noticeds the same response in other questions
concerning MSFax, but you do not mention where Windows XP
Hardware Compatibility List is located and/or if my modem
is listed, what then?

Thanks
-----Original Message-----
USR modems seem to be a problem.
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem
Click to expand...
incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.


--
Russ Valentine
[MVP-Outlook]
I have WindowsXP, 256mb RAM with 56% load, 95% free on
page file usage, 35% free on 40gb drive, 56k usrobotics
fax/modem. The modem responds well under dianostics and
I can use the modem to dial to the internet and connect.
Whenever I try to send a Fax using MSFax, it dials, I
hear the hand-shake, but it never sends the fax. I do
this through MSWord. I have tried different fax numbers
with the same results.

Anyhelp would be appreciated.
Click to expand...


.
Click to expand...
Click to expand...
 
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