FAO the MS-MVP's/fax post sp2 update

[DAVID MURPHY]

I have no idea what MS-MVP's mean/are but you all seem experts at
windows/fax/printer problems. Alot of people seem to have problems
installing the fax component after xp sp2. I found this solution and
wondered whether you could check it out, it certainly worked for me:

Click on the Windows Start Menu.
2. Click Run.

3. Type esentutl /p %windir%\security\database\secedit.sdb

but then microsoft http://support.microsoft.com/kb/884018/EN-US/

tells us only to use it as a last resort?

 

[Russ Valentine [MVP-Outlook]]

As far as the fax service is concerned, the issue is still being
investigated. There are no supported solutions at this time. Could you
provide detail on which problem you were having?

 

[DAVID MURPHY]

You did read the post didn't you I haven't got a problem, I fixed it,
but I don't know whether it was the right fix as microsoft say use it as a
last resort


The problem is this one:
http://support.microsoft.com/kb/884018/EN-US/

the fax won't install, it either says insert xp disc (but most people have
it preinstalled, and the files are already in the c:\i386 folder), or if you
get pass that you get the "ghost" fax where it's there for a split second
and then disappears.

Thanks

As far as the fax service is concerned, the issue is still being
investigated. There are no supported solutions at this time. Could you
provide detail on which problem you were having?
--
Russ Valentine
[MVP-Outlook]

I have no idea what MS-MVP's mean/are but you all seem experts at
windows/fax/printer problems. Alot of people seem to have problems
installing the fax component after xp sp2. I found this solution and
wondered whether you could check it out, it certainly worked for me:

Click on the Windows Start Menu.
2. Click Run.

3. Type esentutl /p %windir%\security\database\secedit.sdb

but then microsoft http://support.microsoft.com/kb/884018/EN-US/

tells us only to use it as a last resort?

 

[Russ Valentine [MVP-Outlook]]

I read the post. You provided no information that explains how this is
related to SP2, nor the steps you used, the outcomes and the error messages
you received.
Still haven't.
--
Russ Valentine
[MVP-Outlook]

You did read the post didn't you I haven't got a problem, I fixed it,
but I don't know whether it was the right fix as microsoft say use it as a
last resort


The problem is this one:
http://support.microsoft.com/kb/884018/EN-US/

the fax won't install, it either says insert xp disc (but most people have
it preinstalled, and the files are already in the c:\i386 folder), or if
you get pass that you get the "ghost" fax where it's there for a split
second and then disappears.

Thanks

As far as the fax service is concerned, the issue is still being
investigated. There are no supported solutions at this time. Could you
provide detail on which problem you were having?
--
Russ Valentine
[MVP-Outlook]

I have no idea what MS-MVP's mean/are but you all seem experts at
windows/fax/printer problems. Alot of people seem to have problems
installing the fax component after xp sp2. I found this solution and
wondered whether you could check it out, it certainly worked for me:

Click on the Windows Start Menu.
2. Click Run.

3. Type esentutl /p %windir%\security\database\secedit.sdb

but then microsoft http://support.microsoft.com/kb/884018/EN-US/

tells us only to use it as a last resort?

 

[DAVID MURPHY]

alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE says:
"SYMPTOMS
When you try to add a Windows component after you first install Microsoft
Windows XP, you cannot add the component, and you may receive a message that
is similar to the following:
Files Needed
The file 'file_name' on Windows XP Professional CD-ROM is needed.
Type the path where the file is located, and then click OK.
This problem occurs even though the file already exists in the
C:\Windows\I386 folder"

I'm not bothered, I fixed mine, just trying to help others, "You provided no
information that explains how this is
related to SP2, nor the steps you used, the outcomes and the error messages
you received." The link showed the exact problems I had, funnily enough
that's why I posted it, twice. Just forget it, if your going to funny I
can't be bothered.

I read the post. You provided no information that explains how this is
related to SP2, nor the steps you used, the outcomes and the error messages
you received.
Still haven't.
--
Russ Valentine
[MVP-Outlook]

You did read the post didn't you I haven't got a problem, I fixed
it, but I don't know whether it was the right fix as microsoft say use it
as a last resort


The problem is this one:
http://support.microsoft.com/kb/884018/EN-US/

the fax won't install, it either says insert xp disc (but most people
have it preinstalled, and the files are already in the c:\i386 folder),
or if you get pass that you get the "ghost" fax where it's there for a
split second and then disappears.

Thanks

As far as the fax service is concerned, the issue is still being
investigated. There are no supported solutions at this time. Could you
provide detail on which problem you were having?
--
Russ Valentine
[MVP-Outlook]
I have no idea what MS-MVP's mean/are but you all seem experts at
windows/fax/printer problems. Alot of people seem to have problems
installing the fax component after xp sp2. I found this solution and
wondered whether you could check it out, it certainly worked for me:

Click on the Windows Start Menu.
2. Click Run.

3. Type esentutl /p %windir%\security\database\secedit.sdb

but then microsoft http://support.microsoft.com/kb/884018/EN-US/

tells us only to use it as a last resort?

 

[Russ Valentine [MVP-Outlook]]

I was simply trying to clarify whether you were really having the problem
we've been trying to solve with SP2.
It appears you do not.
I did not want anyone to be mislead that this might be a solution for the
problem you claim to address in your subject.
--
Russ Valentine
[MVP-Outlook]

alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE says:
"SYMPTOMS
When you try to add a Windows component after you first install Microsoft
Windows XP, you cannot add the component, and you may receive a message
that is similar to the following:
Files Needed
The file 'file_name' on Windows XP Professional CD-ROM is needed.
Type the path where the file is located, and then click OK.
This problem occurs even though the file already exists in the
C:\Windows\I386 folder"

I'm not bothered, I fixed mine, just trying to help others, "You provided
no information that explains how this is
related to SP2, nor the steps you used, the outcomes and the error
messages you received." The link showed the exact problems I had, funnily
enough that's why I posted it, twice. Just forget it, if your going to
funny I can't be bothered.

I read the post. You provided no information that explains how this is
related to SP2, nor the steps you used, the outcomes and the error
messages you received.
Still haven't.
--
Russ Valentine
[MVP-Outlook]

You did read the post didn't you I haven't got a problem, I fixed
it, but I don't know whether it was the right fix as microsoft say use
it as a last resort


The problem is this one:
http://support.microsoft.com/kb/884018/EN-US/

the fax won't install, it either says insert xp disc (but most people
have it preinstalled, and the files are already in the c:\i386 folder),
or if you get pass that you get the "ghost" fax where it's there for a
split second and then disappears.

Thanks


As far as the fax service is concerned, the issue is still being
investigated. There are no supported solutions at this time. Could you
provide detail on which problem you were having?
--
Russ Valentine
[MVP-Outlook]
I have no idea what MS-MVP's mean/are but you all seem experts at
windows/fax/printer problems. Alot of people seem to have problems
installing the fax component after xp sp2. I found this solution and
wondered whether you could check it out, it certainly worked for me:

Click on the Windows Start Menu.
2. Click Run.

3. Type esentutl /p %windir%\security\database\secedit.sdb

but then microsoft http://support.microsoft.com/kb/884018/EN-US/

tells us only to use it as a last resort?

 

[Guest]

Hi Russ & David, I have exactly the same problem. I went to the control
panel->add/remove programs->ad/remove windows components and tried to load
the fax software but it does seem to be there at all.

The funny part is that it was there earlier, when I was using office 2000. I
installed office 2003 and it seems to have dissappeared.

Please help??

I was simply trying to clarify whether you were really having the problem
we've been trying to solve with SP2.
It appears you do not.
I did not want anyone to be mislead that this might be a solution for the
problem you claim to address in your subject.
--
Russ Valentine
[MVP-Outlook]

alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE says:
"SYMPTOMS
When you try to add a Windows component after you first install Microsoft
Windows XP, you cannot add the component, and you may receive a message
that is similar to the following:
Files Needed
The file 'file_name' on Windows XP Professional CD-ROM is needed.
Type the path where the file is located, and then click OK.
This problem occurs even though the file already exists in the
C:\Windows\I386 folder"

I'm not bothered, I fixed mine, just trying to help others, "You provided
no information that explains how this is
related to SP2, nor the steps you used, the outcomes and the error
messages you received." The link showed the exact problems I had, funnily
enough that's why I posted it, twice. Just forget it, if your going to
funny I can't be bothered.

I read the post. You provided no information that explains how this is
related to SP2, nor the steps you used, the outcomes and the error
messages you received.
Still haven't.
--
Russ Valentine
[MVP-Outlook]
You did read the post didn't you I haven't got a problem, I fixed
it, but I don't know whether it was the right fix as microsoft say use
it as a last resort


The problem is this one:
http://support.microsoft.com/kb/884018/EN-US/

the fax won't install, it either says insert xp disc (but most people
have it preinstalled, and the files are already in the c:\i386 folder),
or if you get pass that you get the "ghost" fax where it's there for a
split second and then disappears.

Thanks


As far as the fax service is concerned, the issue is still being
investigated. There are no supported solutions at this time. Could you
provide detail on which problem you were having?
--
Russ Valentine
[MVP-Outlook]
I have no idea what MS-MVP's mean/are but you all seem experts at
windows/fax/printer problems. Alot of people seem to have problems
installing the fax component after xp sp2. I found this solution and
wondered whether you could check it out, it certainly worked for me:

Click on the Windows Start Menu.
2. Click Run.

3. Type esentutl /p %windir%\security\database\secedit.sdb

but then microsoft http://support.microsoft.com/kb/884018/EN-US/

tells us only to use it as a last resort?

 

[Russ Valentine [MVP-Outlook]]

Explain in more detail what you are doing and what happens.
Your Office version would not be in play here.

--
Russ Valentine
[MVP-Outlook]

Hi Russ & David, I have exactly the same problem. I went to the control
panel->add/remove programs->ad/remove windows components and tried to load
the fax software but it does seem to be there at all.

The funny part is that it was there earlier, when I was using office 2000.
I
installed office 2003 and it seems to have dissappeared.

Please help??

I was simply trying to clarify whether you were really having the problem
we've been trying to solve with SP2.
It appears you do not.
I did not want anyone to be mislead that this might be a solution for the
problem you claim to address in your subject.
--
Russ Valentine
[MVP-Outlook]

alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE says:
"SYMPTOMS
When you try to add a Windows component after you first install
Microsoft
Windows XP, you cannot add the component, and you may receive a message
that is similar to the following:
Files Needed
The file 'file_name' on Windows XP Professional CD-ROM is needed.
Type the path where the file is located, and then click OK.
This problem occurs even though the file already exists in the
C:\Windows\I386 folder"

I'm not bothered, I fixed mine, just trying to help others, "You
provided
no information that explains how this is
related to SP2, nor the steps you used, the outcomes and the error
messages you received." The link showed the exact problems I had,
funnily
enough that's why I posted it, twice. Just forget it, if your going to
funny I can't be bothered.

I read the post. You provided no information that explains how this is
related to SP2, nor the steps you used, the outcomes and the error
messages you received.
Still haven't.
--
Russ Valentine
[MVP-Outlook]
You did read the post didn't you I haven't got a problem, I
fixed
it, but I don't know whether it was the right fix as microsoft say
use
it as a last resort


The problem is this one:
http://support.microsoft.com/kb/884018/EN-US/

the fax won't install, it either says insert xp disc (but most people
have it preinstalled, and the files are already in the c:\i386
folder),
or if you get pass that you get the "ghost" fax where it's there for
a
split second and then disappears.

Thanks


As far as the fax service is concerned, the issue is still being
investigated. There are no supported solutions at this time. Could
you
provide detail on which problem you were having?
--
Russ Valentine
[MVP-Outlook]
I have no idea what MS-MVP's mean/are but you all seem experts at
windows/fax/printer problems. Alot of people seem to have problems
installing the fax component after xp sp2. I found this solution
and
wondered whether you could check it out, it certainly worked for me:

Click on the Windows Start Menu.
2. Click Run.

3. Type esentutl /p %windir%\security\database\secedit.sdb

but then microsoft http://support.microsoft.com/kb/884018/EN-US/

tells us only to use it as a last resort?

 

[Guest]

Russ, thank you for responsing.
I have been using my windows fax which was showing up as an option when I
clicked on the print button.

Now I find that the fax option is not there. I don't exactly remember at
what point it did the dissappearing act, probably after I uninstalled my old
Office 2000 and installed Office 2003 but I am not sure.

So now I went to Control panel->add/remove programs->add/remove windows
components. I check the box (which was unchecked) for fax service and click
next. This should have installed the fax but doesn't. It asks for the CD-ROM,
which I don't have as the PC was pre-installed.

(I have a very inquisitive 4 year old son who might have done something at
some time but I can't be sure).

Achyut

Explain in more detail what you are doing and what happens.
Your Office version would not be in play here.

--
Russ Valentine
[MVP-Outlook]

Hi Russ & David, I have exactly the same problem. I went to the control
panel->add/remove programs->ad/remove windows components and tried to load
the fax software but it does seem to be there at all.

The funny part is that it was there earlier, when I was using office 2000.
I
installed office 2003 and it seems to have dissappeared.

Please help??

I was simply trying to clarify whether you were really having the problem
we've been trying to solve with SP2.
It appears you do not.
I did not want anyone to be mislead that this might be a solution for the
problem you claim to address in your subject.
--
Russ Valentine
[MVP-Outlook]
alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE says:
"SYMPTOMS
When you try to add a Windows component after you first install
Microsoft
Windows XP, you cannot add the component, and you may receive a message
that is similar to the following:
Files Needed
The file 'file_name' on Windows XP Professional CD-ROM is needed.
Type the path where the file is located, and then click OK.
This problem occurs even though the file already exists in the
C:\Windows\I386 folder"

I'm not bothered, I fixed mine, just trying to help others, "You
provided
no information that explains how this is
related to SP2, nor the steps you used, the outcomes and the error
messages you received." The link showed the exact problems I had,
funnily
enough that's why I posted it, twice. Just forget it, if your going to
funny I can't be bothered.

I read the post. You provided no information that explains how this is
related to SP2, nor the steps you used, the outcomes and the error
messages you received.
Still haven't.
--
Russ Valentine
[MVP-Outlook]
You did read the post didn't you I haven't got a problem, I
fixed
it, but I don't know whether it was the right fix as microsoft say
use
it as a last resort


The problem is this one:
http://support.microsoft.com/kb/884018/EN-US/

the fax won't install, it either says insert xp disc (but most people
have it preinstalled, and the files are already in the c:\i386
folder),
or if you get pass that you get the "ghost" fax where it's there for
a
split second and then disappears.

Thanks


As far as the fax service is concerned, the issue is still being
investigated. There are no supported solutions at this time. Could
you
provide detail on which problem you were having?
--
Russ Valentine
[MVP-Outlook]
I have no idea what MS-MVP's mean/are but you all seem experts at
windows/fax/printer problems. Alot of people seem to have problems
installing the fax component after xp sp2. I found this solution
and
wondered whether you could check it out, it certainly worked for me:

Click on the Windows Start Menu.
2. Click Run.

3. Type esentutl /p %windir%\security\database\secedit.sdb

but then microsoft http://support.microsoft.com/kb/884018/EN-US/

tells us only to use it as a last resort?

 

[Russ Valentine [MVP-Outlook]]

When the installation routine is unable to find the necessary installation
files (even when directed to the appropriate i386 Folder) it usually means
that the installation files are compressed. This is often the case when the
files are pre-copied by a manufacturer on the hard drive. If you do a search
for the files that the installation routine claims are missing (fxsapi.dll
and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and
fxcfgwz.dl_.
Can you find these?
--
Russ Valentine
[MVP-Outlook]

Russ, thank you for responsing.
I have been using my windows fax which was showing up as an option when I
clicked on the print button.

Now I find that the fax option is not there. I don't exactly remember at
what point it did the dissappearing act, probably after I uninstalled my
old
Office 2000 and installed Office 2003 but I am not sure.

So now I went to Control panel->add/remove programs->add/remove windows
components. I check the box (which was unchecked) for fax service and
click
next. This should have installed the fax but doesn't. It asks for the
CD-ROM,
which I don't have as the PC was pre-installed.

(I have a very inquisitive 4 year old son who might have done something at
some time but I can't be sure).

Achyut

Explain in more detail what you are doing and what happens.
Your Office version would not be in play here.

--
Russ Valentine
[MVP-Outlook]

Hi Russ & David, I have exactly the same problem. I went to the control
panel->add/remove programs->ad/remove windows components and tried to
load
the fax software but it does seem to be there at all.

The funny part is that it was there earlier, when I was using office
2000.
I
installed office 2003 and it seems to have dissappeared.

Please help??
:

I was simply trying to clarify whether you were really having the
problem
we've been trying to solve with SP2.
It appears you do not.
I did not want anyone to be mislead that this might be a solution for
the
problem you claim to address in your subject.
--
Russ Valentine
[MVP-Outlook]
alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE
says:
"SYMPTOMS
When you try to add a Windows component after you first install
Microsoft
Windows XP, you cannot add the component, and you may receive a
message
that is similar to the following:
Files Needed
The file 'file_name' on Windows XP Professional CD-ROM is needed.
Type the path where the file is located, and then click OK.
This problem occurs even though the file already exists in the
C:\Windows\I386 folder"

I'm not bothered, I fixed mine, just trying to help others, "You
provided
no information that explains how this is
related to SP2, nor the steps you used, the outcomes and the error
messages you received." The link showed the exact problems I had,
funnily
enough that's why I posted it, twice. Just forget it, if your going
to
funny I can't be bothered.

I read the post. You provided no information that explains how this
is
related to SP2, nor the steps you used, the outcomes and the error
messages you received.
Still haven't.
--
Russ Valentine
[MVP-Outlook]
You did read the post didn't you I haven't got a problem, I
fixed
it, but I don't know whether it was the right fix as microsoft say
use
it as a last resort


The problem is this one:
http://support.microsoft.com/kb/884018/EN-US/

the fax won't install, it either says insert xp disc (but most
people
have it preinstalled, and the files are already in the c:\i386
folder),
or if you get pass that you get the "ghost" fax where it's there
for
a
split second and then disappears.

Thanks


As far as the fax service is concerned, the issue is still being
investigated. There are no supported solutions at this time.
Could
you
provide detail on which problem you were having?
--
Russ Valentine
[MVP-Outlook]
I have no idea what MS-MVP's mean/are but you all seem experts at
windows/fax/printer problems. Alot of people seem to have
problems
installing the fax component after xp sp2. I found this solution
and
wondered whether you could check it out, it certainly worked for
me:

Click on the Windows Start Menu.
2. Click Run.

3. Type esentutl /p %windir%\security\database\secedit.sdb

but then microsoft http://support.microsoft.com/kb/884018/EN-US/

tells us only to use it as a last resort?

 

[Guest]

Hi, I found the file"fxsapi.dl_" but not the one called"fxcfgwz.dl_"

When the installation routine is unable to find the necessary installation
files (even when directed to the appropriate i386 Folder) it usually means
that the installation files are compressed. This is often the case when the
files are pre-copied by a manufacturer on the hard drive. If you do a search
for the files that the installation routine claims are missing (fxsapi.dll
and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and
fxcfgwz.dl_.
Can you find these?
--
Russ Valentine
[MVP-Outlook]

Russ, thank you for responsing.
I have been using my windows fax which was showing up as an option when I
clicked on the print button.

Now I find that the fax option is not there. I don't exactly remember at
what point it did the dissappearing act, probably after I uninstalled my
old
Office 2000 and installed Office 2003 but I am not sure.

So now I went to Control panel->add/remove programs->add/remove windows
components. I check the box (which was unchecked) for fax service and
click
next. This should have installed the fax but doesn't. It asks for the
CD-ROM,
which I don't have as the PC was pre-installed.

(I have a very inquisitive 4 year old son who might have done something at
some time but I can't be sure).

Achyut

Explain in more detail what you are doing and what happens.
Your Office version would not be in play here.

--
Russ Valentine
[MVP-Outlook]
Hi Russ & David, I have exactly the same problem. I went to the control
panel->add/remove programs->ad/remove windows components and tried to
load
the fax software but it does seem to be there at all.

The funny part is that it was there earlier, when I was using office
2000.
I
installed office 2003 and it seems to have dissappeared.

Please help??
:

I was simply trying to clarify whether you were really having the
problem
we've been trying to solve with SP2.
It appears you do not.
I did not want anyone to be mislead that this might be a solution for
the
problem you claim to address in your subject.
--
Russ Valentine
[MVP-Outlook]
alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE
says:
"SYMPTOMS
When you try to add a Windows component after you first install
Microsoft
Windows XP, you cannot add the component, and you may receive a
message
that is similar to the following:
Files Needed
The file 'file_name' on Windows XP Professional CD-ROM is needed.
Type the path where the file is located, and then click OK.
This problem occurs even though the file already exists in the
C:\Windows\I386 folder"

I'm not bothered, I fixed mine, just trying to help others, "You
provided
no information that explains how this is
related to SP2, nor the steps you used, the outcomes and the error
messages you received." The link showed the exact problems I had,
funnily
enough that's why I posted it, twice. Just forget it, if your going
to
funny I can't be bothered.

I read the post. You provided no information that explains how this
is
related to SP2, nor the steps you used, the outcomes and the error
messages you received.
Still haven't.
--
Russ Valentine
[MVP-Outlook]
You did read the post didn't you I haven't got a problem, I
fixed
it, but I don't know whether it was the right fix as microsoft say
use
it as a last resort


The problem is this one:
http://support.microsoft.com/kb/884018/EN-US/

the fax won't install, it either says insert xp disc (but most
people
have it preinstalled, and the files are already in the c:\i386
folder),
or if you get pass that you get the "ghost" fax where it's there
for
a
split second and then disappears.

Thanks


As far as the fax service is concerned, the issue is still being
investigated. There are no supported solutions at this time.
Could
you
provide detail on which problem you were having?
--
Russ Valentine
[MVP-Outlook]
I have no idea what MS-MVP's mean/are but you all seem experts at
windows/fax/printer problems. Alot of people seem to have
problems
installing the fax component after xp sp2. I found this solution
and
wondered whether you could check it out, it certainly worked for
me:

Click on the Windows Start Menu.
2. Click Run.

3. Type esentutl /p %windir%\security\database\secedit.sdb

but then microsoft http://support.microsoft.com/kb/884018/EN-US/

tells us only to use it as a last resort?

 

[Hal Hostetler [MVP S/U]]

Several people have successfully fixed this problem with this article:

http://support.microsoft.com/kb/884018
You cannot add a Windows component in Windows XP

"This problem occurs because the security database is corrupted.". The
Esentutl.exe utility procedure is listed here:

http://www.csd.toshiba.com/cgi-bin/...------------&ST=1&SortOrder=LT_WEIGHT&awhit=2
Error Copying Files When Installing IIS Under Windows XP Professional

The hotfix listed in the first article may resolve the issue also, however,
I've not yet seen any posts that say it does.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

Hi, I found the file"fxsapi.dl_" but not the one called"fxcfgwz.dl_"

When the installation routine is unable to find the necessary installation
files (even when directed to the appropriate i386 Folder) it usually means
that the installation files are compressed. This is often the case when the
files are pre-copied by a manufacturer on the hard drive. If you do a search
for the files that the installation routine claims are missing (fxsapi.dll
and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and
fxcfgwz.dl_.
Can you find these?
--
Russ Valentine
[MVP-Outlook]

Russ, thank you for responsing.
I have been using my windows fax which was showing up as an option when I
clicked on the print button.

Now I find that the fax option is not there. I don't exactly remember at
what point it did the dissappearing act, probably after I uninstalled my
old
Office 2000 and installed Office 2003 but I am not sure.

So now I went to Control panel->add/remove programs->add/remove windows
components. I check the box (which was unchecked) for fax service and
click
next. This should have installed the fax but doesn't. It asks for the
CD-ROM,
which I don't have as the PC was pre-installed.

(I have a very inquisitive 4 year old son who might have done something at
some time but I can't be sure).

Achyut

:

Explain in more detail what you are doing and what happens.
Your Office version would not be in play here.

--
Russ Valentine
[MVP-Outlook]
Hi Russ & David, I have exactly the same problem. I went to the control
panel->add/remove programs->ad/remove windows components and tried to
load
the fax software but it does seem to be there at all.

The funny part is that it was there earlier, when I was using office
2000.
I
installed office 2003 and it seems to have dissappeared.

Please help??
:

I was simply trying to clarify whether you were really having the
problem
we've been trying to solve with SP2.
It appears you do not.
I did not want anyone to be mislead that this might be a solution for
the
problem you claim to address in your subject.
--
Russ Valentine
[MVP-Outlook]
alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE
says:
"SYMPTOMS
When you try to add a Windows component after you first install
Microsoft
Windows XP, you cannot add the component, and you may receive a
message
that is similar to the following:
Files Needed
The file 'file_name' on Windows XP Professional CD-ROM is needed.
Type the path where the file is located, and then click OK.
This problem occurs even though the file already exists in the
C:\Windows\I386 folder"

I'm not bothered, I fixed mine, just trying to help others, "You
provided
no information that explains how this is
related to SP2, nor the steps you used, the outcomes and the error
messages you received." The link showed the exact problems I had,
funnily
enough that's why I posted it, twice. Just forget it, if your going
to
funny I can't be bothered.

I read the post. You provided no information that explains how this
is
related to SP2, nor the steps you used, the outcomes and the error
messages you received.
Still haven't.
--
Russ Valentine
[MVP-Outlook]
You did read the post didn't you I haven't got a problem, I
fixed
it, but I don't know whether it was the right fix as microsoft say
use
it as a last resort


The problem is this one:
http://support.microsoft.com/kb/884018/EN-US/

the fax won't install, it either says insert xp disc (but most
people
have it preinstalled, and the files are already in the c:\i386
folder),
or if you get pass that you get the "ghost" fax where it's there
for
a
split second and then disappears.

Thanks


As far as the fax service is concerned, the issue is still being
investigated. There are no supported solutions at this time.
Could
you
provide detail on which problem you were having?
--
Russ Valentine
[MVP-Outlook]
I have no idea what MS-MVP's mean/are but you all seem experts at
windows/fax/printer problems. Alot of people seem to have
problems
installing the fax component after xp sp2. I found this solution
and
wondered whether you could check it out, it certainly worked for
me:

Click on the Windows Start Menu.
2. Click Run.

3. Type esentutl /p %windir%\security\database\secedit.sdb

but then microsoft http://support.microsoft.com/kb/884018/EN-US/

tells us only to use it as a last resort?

 

[Russ Valentine [MVP-Outlook]]

Where did you find it? Your OEM is responsible for providing your access to
these files.
--
Russ Valentine
[MVP-Outlook]

Hi, I found the file"fxsapi.dl_" but not the one called"fxcfgwz.dl_"

When the installation routine is unable to find the necessary
installation
files (even when directed to the appropriate i386 Folder) it usually
means
that the installation files are compressed. This is often the case when
the
files are pre-copied by a manufacturer on the hard drive. If you do a
search
for the files that the installation routine claims are missing
(fxsapi.dll
and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and
fxcfgwz.dl_.
Can you find these?
--
Russ Valentine
[MVP-Outlook]

Russ, thank you for responsing.
I have been using my windows fax which was showing up as an option when
I
clicked on the print button.

Now I find that the fax option is not there. I don't exactly remember
at
what point it did the dissappearing act, probably after I uninstalled
my
old
Office 2000 and installed Office 2003 but I am not sure.

So now I went to Control panel->add/remove programs->add/remove windows
components. I check the box (which was unchecked) for fax service and
click
next. This should have installed the fax but doesn't. It asks for the
CD-ROM,
which I don't have as the PC was pre-installed.

(I have a very inquisitive 4 year old son who might have done something
at
some time but I can't be sure).

Achyut

:

Explain in more detail what you are doing and what happens.
Your Office version would not be in play here.

--
Russ Valentine
[MVP-Outlook]
Hi Russ & David, I have exactly the same problem. I went to the
control
panel->add/remove programs->ad/remove windows components and tried
to
load
the fax software but it does seem to be there at all.

The funny part is that it was there earlier, when I was using office
2000.
I
installed office 2003 and it seems to have dissappeared.

Please help??
:

I was simply trying to clarify whether you were really having the
problem
we've been trying to solve with SP2.
It appears you do not.
I did not want anyone to be mislead that this might be a solution
for
the
problem you claim to address in your subject.
--
Russ Valentine
[MVP-Outlook]
alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE
says:
"SYMPTOMS
When you try to add a Windows component after you first install
Microsoft
Windows XP, you cannot add the component, and you may receive a
message
that is similar to the following:
Files Needed
The file 'file_name' on Windows XP Professional CD-ROM is needed.
Type the path where the file is located, and then click OK.
This problem occurs even though the file already exists in the
C:\Windows\I386 folder"

I'm not bothered, I fixed mine, just trying to help others, "You
provided
no information that explains how this is
related to SP2, nor the steps you used, the outcomes and the
error
messages you received." The link showed the exact problems I
had,
funnily
enough that's why I posted it, twice. Just forget it, if your
going
to
funny I can't be bothered.

message
I read the post. You provided no information that explains how
this
is
related to SP2, nor the steps you used, the outcomes and the
error
messages you received.
Still haven't.
--
Russ Valentine
[MVP-Outlook]
You did read the post didn't you I haven't got a problem,
I
fixed
it, but I don't know whether it was the right fix as microsoft
say
use
it as a last resort


The problem is this one:
http://support.microsoft.com/kb/884018/EN-US/

the fax won't install, it either says insert xp disc (but most
people
have it preinstalled, and the files are already in the c:\i386
folder),
or if you get pass that you get the "ghost" fax where it's
there
for
a
split second and then disappears.

Thanks


message
As far as the fax service is concerned, the issue is still
being
investigated. There are no supported solutions at this time.
Could
you
provide detail on which problem you were having?
--
Russ Valentine
[MVP-Outlook]
I have no idea what MS-MVP's mean/are but you all seem experts
at
windows/fax/printer problems. Alot of people seem to have
problems
installing the fax component after xp sp2. I found this
solution
and
wondered whether you could check it out, it certainly worked
for
me:

Click on the Windows Start Menu.
2. Click Run.

3. Type esentutl /p %windir%\security\database\secedit.sdb

but then microsoft
http://support.microsoft.com/kb/884018/EN-US/

tells us only to use it as a last resort?

 

[Guest]

As I said before, the fax was working fine before, so all relevant files must
have been there earlier. The fax is not working now as explained before. This
query session I started was only to find out if there is some way to recover
the program.

Where did you find it? Your OEM is responsible for providing your access to
these files.
--
Russ Valentine
[MVP-Outlook]

Hi, I found the file"fxsapi.dl_" but not the one called"fxcfgwz.dl_"

When the installation routine is unable to find the necessary
installation
files (even when directed to the appropriate i386 Folder) it usually
means
that the installation files are compressed. This is often the case when
the
files are pre-copied by a manufacturer on the hard drive. If you do a
search
for the files that the installation routine claims are missing
(fxsapi.dll
and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and
fxcfgwz.dl_.
Can you find these?
--
Russ Valentine
[MVP-Outlook]
Russ, thank you for responsing.
I have been using my windows fax which was showing up as an option when
I
clicked on the print button.

Now I find that the fax option is not there. I don't exactly remember
at
what point it did the dissappearing act, probably after I uninstalled
my
old
Office 2000 and installed Office 2003 but I am not sure.

So now I went to Control panel->add/remove programs->add/remove windows
components. I check the box (which was unchecked) for fax service and
click
next. This should have installed the fax but doesn't. It asks for the
CD-ROM,
which I don't have as the PC was pre-installed.

(I have a very inquisitive 4 year old son who might have done something
at
some time but I can't be sure).

Achyut

:

Explain in more detail what you are doing and what happens.
Your Office version would not be in play here.

--
Russ Valentine
[MVP-Outlook]
Hi Russ & David, I have exactly the same problem. I went to the
control
panel->add/remove programs->ad/remove windows components and tried
to
load
the fax software but it does seem to be there at all.

The funny part is that it was there earlier, when I was using office
2000.
I
installed office 2003 and it seems to have dissappeared.

Please help??
:

I was simply trying to clarify whether you were really having the
problem
we've been trying to solve with SP2.
It appears you do not.
I did not want anyone to be mislead that this might be a solution
for
the
problem you claim to address in your subject.
--
Russ Valentine
[MVP-Outlook]
alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE
says:
"SYMPTOMS
When you try to add a Windows component after you first install
Microsoft
Windows XP, you cannot add the component, and you may receive a
message
that is similar to the following:
Files Needed
The file 'file_name' on Windows XP Professional CD-ROM is needed.
Type the path where the file is located, and then click OK.
This problem occurs even though the file already exists in the
C:\Windows\I386 folder"

I'm not bothered, I fixed mine, just trying to help others, "You
provided
no information that explains how this is
related to SP2, nor the steps you used, the outcomes and the
error
messages you received." The link showed the exact problems I
had,
funnily
enough that's why I posted it, twice. Just forget it, if your
going
to
funny I can't be bothered.

message
I read the post. You provided no information that explains how
this
is
related to SP2, nor the steps you used, the outcomes and the
error
messages you received.
Still haven't.
--
Russ Valentine
[MVP-Outlook]
You did read the post didn't you I haven't got a problem,
I
fixed
it, but I don't know whether it was the right fix as microsoft
say
use
it as a last resort


The problem is this one:
http://support.microsoft.com/kb/884018/EN-US/

the fax won't install, it either says insert xp disc (but most
people
have it preinstalled, and the files are already in the c:\i386
folder),
or if you get pass that you get the "ghost" fax where it's
there
for
a
split second and then disappears.

Thanks


message
As far as the fax service is concerned, the issue is still
being
investigated. There are no supported solutions at this time.
Could
you
provide detail on which problem you were having?
--
Russ Valentine
[MVP-Outlook]
I have no idea what MS-MVP's mean/are but you all seem experts
at
windows/fax/printer problems. Alot of people seem to have
problems
installing the fax component after xp sp2. I found this
solution
and
wondered whether you could check it out, it certainly worked
for
me:

Click on the Windows Start Menu.
2. Click Run.

3. Type esentutl /p %windir%\security\database\secedit.sdb

but then microsoft
http://support.microsoft.com/kb/884018/EN-US/

tells us only to use it as a last resort?

 

[Russ Valentine [MVP-Outlook]]

There are several reasons these installations fail (and many have no
solutions).
The exact steps that reproduced your problem are essential in trying to
troubleshoot it. For example, what was the original source of the
installation files? How did you originally install the Fax program? What
changes did you make to your system between the time you first installed fax
and this time? What steps are you using to try to install fax and what
happens when you try?
The steps Hal has posted only apply to installation failures brought on by
the interval installation of SP2. Other causes have other solutions.
--
Russ Valentine
[MVP-Outlook]

As I said before, the fax was working fine before, so all relevant files
must
have been there earlier. The fax is not working now as explained before.
This
query session I started was only to find out if there is some way to
recover
the program.

Where did you find it? Your OEM is responsible for providing your access
to
these files.
--
Russ Valentine
[MVP-Outlook]

Hi, I found the file"fxsapi.dl_" but not the one called"fxcfgwz.dl_"

:

When the installation routine is unable to find the necessary
installation
files (even when directed to the appropriate i386 Folder) it usually
means
that the installation files are compressed. This is often the case
when
the
files are pre-copied by a manufacturer on the hard drive. If you do a
search
for the files that the installation routine claims are missing
(fxsapi.dll
and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and
fxcfgwz.dl_.
Can you find these?
--
Russ Valentine
[MVP-Outlook]
Russ, thank you for responsing.
I have been using my windows fax which was showing up as an option
when
I
clicked on the print button.

Now I find that the fax option is not there. I don't exactly
remember
at
what point it did the dissappearing act, probably after I
uninstalled
my
old
Office 2000 and installed Office 2003 but I am not sure.

So now I went to Control panel->add/remove programs->add/remove
windows
components. I check the box (which was unchecked) for fax service
and
click
next. This should have installed the fax but doesn't. It asks for
the
CD-ROM,
which I don't have as the PC was pre-installed.

(I have a very inquisitive 4 year old son who might have done
something
at
some time but I can't be sure).

Achyut

:

Explain in more detail what you are doing and what happens.
Your Office version would not be in play here.

--
Russ Valentine
[MVP-Outlook]
Hi Russ & David, I have exactly the same problem. I went to the
control
panel->add/remove programs->ad/remove windows components and
tried
to
load
the fax software but it does seem to be there at all.

The funny part is that it was there earlier, when I was using
office
2000.
I
installed office 2003 and it seems to have dissappeared.

Please help??
:

I was simply trying to clarify whether you were really having
the
problem
we've been trying to solve with SP2.
It appears you do not.
I did not want anyone to be mislead that this might be a
solution
for
the
problem you claim to address in your subject.
--
Russ Valentine
[MVP-Outlook]
alright calm down, the MICROSOFT WEBPAGE LINK which I gave
TWICE
says:
"SYMPTOMS
When you try to add a Windows component after you first
install
Microsoft
Windows XP, you cannot add the component, and you may receive
a
message
that is similar to the following:
Files Needed
The file 'file_name' on Windows XP Professional CD-ROM is
needed.
Type the path where the file is located, and then click OK.
This problem occurs even though the file already exists in the
C:\Windows\I386 folder"

I'm not bothered, I fixed mine, just trying to help others,
"You
provided
no information that explains how this is
related to SP2, nor the steps you used, the outcomes and the
error
messages you received." The link showed the exact problems I
had,
funnily
enough that's why I posted it, twice. Just forget it, if your
going
to
funny I can't be bothered.

message
I read the post. You provided no information that explains how
this
is
related to SP2, nor the steps you used, the outcomes and the
error
messages you received.
Still haven't.
--
Russ Valentine
[MVP-Outlook]
You did read the post didn't you I haven't got a
problem,
I
fixed
it, but I don't know whether it was the right fix as
microsoft
say
use
it as a last resort


The problem is this one:
http://support.microsoft.com/kb/884018/EN-US/

the fax won't install, it either says insert xp disc (but
most
people
have it preinstalled, and the files are already in the
c:\i386
folder),
or if you get pass that you get the "ghost" fax where it's
there
for
a
split second and then disappears.

Thanks


message
As far as the fax service is concerned, the issue is still
being
investigated. There are no supported solutions at this
time.
Could
you
provide detail on which problem you were having?
--
Russ Valentine
[MVP-Outlook]
message
I have no idea what MS-MVP's mean/are but you all seem
experts
at
windows/fax/printer problems. Alot of people seem to have
problems
installing the fax component after xp sp2. I found this
solution
and
wondered whether you could check it out, it certainly
worked
for
me:

Click on the Windows Start Menu.
2. Click Run.

3. Type esentutl /p %windir%\security\database\secedit.sdb

but then microsoft
http://support.microsoft.com/kb/884018/EN-US/

tells us only to use it as a last resort?

 

[Guest]

The software was preinstalled by the OEM and I can't remember the exact
chronology of events. I don't recall any changes made in the system.
Thanks anyway, for your time.

There are several reasons these installations fail (and many have no
solutions).
The exact steps that reproduced your problem are essential in trying to
troubleshoot it. For example, what was the original source of the
installation files? How did you originally install the Fax program? What
changes did you make to your system between the time you first installed fax
and this time? What steps are you using to try to install fax and what
happens when you try?
The steps Hal has posted only apply to installation failures brought on by
the interval installation of SP2. Other causes have other solutions.
--
Russ Valentine
[MVP-Outlook]

As I said before, the fax was working fine before, so all relevant files
must
have been there earlier. The fax is not working now as explained before.
This
query session I started was only to find out if there is some way to
recover
the program.

Where did you find it? Your OEM is responsible for providing your access
to
these files.
--
Russ Valentine
[MVP-Outlook]
Hi, I found the file"fxsapi.dl_" but not the one called"fxcfgwz.dl_"

:

When the installation routine is unable to find the necessary
installation
files (even when directed to the appropriate i386 Folder) it usually
means
that the installation files are compressed. This is often the case
when
the
files are pre-copied by a manufacturer on the hard drive. If you do a
search
for the files that the installation routine claims are missing
(fxsapi.dll
and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and
fxcfgwz.dl_.
Can you find these?
--
Russ Valentine
[MVP-Outlook]
Russ, thank you for responsing.
I have been using my windows fax which was showing up as an option
when
I
clicked on the print button.

Now I find that the fax option is not there. I don't exactly
remember
at
what point it did the dissappearing act, probably after I
uninstalled
my
old
Office 2000 and installed Office 2003 but I am not sure.

So now I went to Control panel->add/remove programs->add/remove
windows
components. I check the box (which was unchecked) for fax service
and
click
next. This should have installed the fax but doesn't. It asks for
the
CD-ROM,
which I don't have as the PC was pre-installed.

(I have a very inquisitive 4 year old son who might have done
something
at
some time but I can't be sure).

Achyut

:

Explain in more detail what you are doing and what happens.
Your Office version would not be in play here.

--
Russ Valentine
[MVP-Outlook]
Hi Russ & David, I have exactly the same problem. I went to the
control
panel->add/remove programs->ad/remove windows components and
tried
to
load
the fax software but it does seem to be there at all.

The funny part is that it was there earlier, when I was using
office
2000.
I
installed office 2003 and it seems to have dissappeared.

Please help??
:

I was simply trying to clarify whether you were really having
the
problem
we've been trying to solve with SP2.
It appears you do not.
I did not want anyone to be mislead that this might be a
solution
for
the
problem you claim to address in your subject.
--
Russ Valentine
[MVP-Outlook]
alright calm down, the MICROSOFT WEBPAGE LINK which I gave
TWICE
says:
"SYMPTOMS
When you try to add a Windows component after you first
install
Microsoft
Windows XP, you cannot add the component, and you may receive
a
message
that is similar to the following:
Files Needed
The file 'file_name' on Windows XP Professional CD-ROM is
needed.
Type the path where the file is located, and then click OK.
This problem occurs even though the file already exists in the
C:\Windows\I386 folder"

I'm not bothered, I fixed mine, just trying to help others,
"You
provided
no information that explains how this is
related to SP2, nor the steps you used, the outcomes and the
error
messages you received." The link showed the exact problems I
had,
funnily
enough that's why I posted it, twice. Just forget it, if your
going
to
funny I can't be bothered.

message
I read the post. You provided no information that explains how
this
is
related to SP2, nor the steps you used, the outcomes and the
error
messages you received.
Still haven't.
--
Russ Valentine
[MVP-Outlook]
You did read the post didn't you I haven't got a
problem,
I
fixed
it, but I don't know whether it was the right fix as
microsoft
say
use
it as a last resort


The problem is this one:
http://support.microsoft.com/kb/884018/EN-US/

the fax won't install, it either says insert xp disc (but
most
people
have it preinstalled, and the files are already in the
c:\i386
folder),
or if you get pass that you get the "ghost" fax where it's
there
for
a
split second and then disappears.

Thanks


message
As far as the fax service is concerned, the issue is still
being
investigated. There are no supported solutions at this
time.
Could
you
provide detail on which problem you were having?
--
Russ Valentine
[MVP-Outlook]
message
I have no idea what MS-MVP's mean/are but you all seem
experts
at
windows/fax/printer problems. Alot of people seem to have
problems
installing the fax component after xp sp2. I found this
solution
and
wondered whether you could check it out, it certainly
worked
for
me:

Click on the Windows Start Menu.
2. Click Run.

3. Type esentutl /p %windir%\security\database\secedit.sdb

but then microsoft
http://support.microsoft.com/kb/884018/EN-US/

tells us only to use it as a last resort?

 

[Russ Valentine [MVP-Outlook]]

Just for final clarification for anyone who may get confused by this and
similar threads.
There are (at least) 2 separate issues being discussed here:
1. When a user gets a prompt from the installation routine that it cannot
find the necessary files, (even when directed to the appropriate i386
Folder) it may mean that the installation files are compressed. This is
often the case when the files are pre-copied by a manufacturer on the hard
drive. If you do a search for the files that the installation routine claims
are missing (fxsapi.dll and fxcfgwz.dll) you won't find them, but you will
find fxsapi.dl_ and fxcfgwz.dl_. These are compressed DLL files and will
need to be decompressed. Double click on them and you will get a prompt for
the file to use to open them. Click on BROWSE. and select Win32 Cabinet
Self-Extractor, which is in the system folder. With any luck it will
uncompress them all and make them visible as DLL files. The install routine
still may not find these files. If so, then you must manually direct the
installation routine to the i386 folder that contains these extracted files.
Ultimately, solutions to this problem may have to come from the OEM.
2. Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a completely
different problem installing the fax service. In these cases there is no
error message that the installation routine cannot find the necessary files.
The installation appears to proceed without error, but when it completes
there is no fax printer apparent and any attempt to send a fax results in
this error message "Fax server information cannot be retrieved. The Fax
Wizard will now close." This problem appears to occur because the security
data base is corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/

Note that this article describes a hotfix that users can obtain that might
fix the problem (which has yet to be confirmed) and that Microsoft does NOT
recommend simply running the Esentutl.exe utility to recover from security
database corruption. In addition, the fax developers have worked on some
modifications to the fxsocm.inf file that might permit installation of the
fax service. This is an unsupported workaround that I can provide offline
for use at your own risk if you provide a valid email address and can accept
zip files as attachments.

 

[Guest]

Guys,

I am having similar problems, not specifically related to the fax component.
Also seems to affect other windows components when you try to add them, such
as "other network services", etc.

I have confirmed that it is a corrupt secedit.sdb file that causes the
problem (when trying to add a component you are constantly prompted for the
source files, even though they are on the hard drive and in a valid source
path). Also, it isn't a problem with compressed/missing source files as
previously suggested.

If I follow the MS KB article 884018 and remove the corrupt secedit.sdb file
and generate a new one, the problem is resolved, I can add the components.
The issue I then have is that by generating a new secedit.sdb database I am
reverting my XP machine to "out the box" settings (registry, permissions,
user rights,etc). This may break existing apps/services already installed on
the machine.

I have logged a call with Microsoft support - they are sending me the SP2
hotfix 884018. This is a new security DLL that can be integrated into the XP
installation. This fixes *NEW* XP installations built from a distribution
share. However, to fix existing XP installations they are recommending that I
rebuild secedit.sdb.

I have more testing to do. The Microsoft support representative also
suggested to simply remove the corrupt secedit.sdb file, reboot, and then log
onto the domain. The domain group policy should get applied to the XP machine
and generate a new working secedit.sdb file. We shall see...