Failure to finish booting

[Guest]

Our other computer refuses to complete the boot process. It continues normally passed the "Dell" screen, and when it would normally provide the screen where the user preferences are chosen, an message appears:

"svchost.exe application error
The instruction at 0x772590de referenced memory at 0x77250de. The required data was not placed into memory because of an I/O error status of 0xc0000010.
Click OK to terminate the program
Click cancel to debug the program"

Clicking on either produces NO results, other than the same error message re-appears.

Dell was virtually no help here. Runnning the scandisk or chkdisk was no help, attempts to re-install Xp were failures....

I am being told I have to delete the harddrive and start all over....please tell me there is something else....

 

[D.Currie]

Our other computer refuses to complete the boot process. It continues

normally passed the "Dell" screen, and when it would normally provide the
screen where the user preferences are chosen, an message appears:

"svchost.exe application error
The instruction at 0x772590de referenced memory at 0x77250de. The

required data was not placed into memory because of an I/O error status of
0xc0000010.

Click OK to terminate the program
Click cancel to debug the program"

Clicking on either produces NO results, other than the same error message re-appears.

Dell was virtually no help here. Runnning the scandisk or chkdisk was no

help, attempts to re-install Xp were failures....

I am being told I have to delete the harddrive and start all

over....please tell me there is something else....

You might be best off taking it somewhere for repair. They can copy your
files onto CDs for you before they start working on the computer so that if
it does need a format, you won't lose anything vital.

This could be a problem with the memory itself, or it could be a software
problem or it could be a hard drive problem. But it's not something that's
going to be easily diagnosed without some hands-on time.

When you said that reinstalling Windows failed, what, exactly do you mean?
You couldn't do it, you got errors, it reinstalled but still didn't work?

 

[Willie]

Can you contact whoever makes the HD, and obtain a Drive diagnostics disk?
It sounds like you've tried several things, except testing the Hard drive
for internal problems (Even if it happens to be like new). This idea may be
*Reaching*, but it would possibly eliminate the Drive as the culprit, and
you could move on, but I don't know to where.

Willie


point where a CD can be loaded. When the CD is loaded, and then the
computer turned on, it will go into safe mode, but quits shortly thereafter,
lists a failure mode a mile long, and asks me if I want to send a report to
microsoft. There doesn't appear to be any loading activity from the CD
whatsoever (although I still hear the drive running).

I can open the task manager though. Several of the other svchost

complaints have to do with it using up most of the CPU on some mysterious
program...in my case, there is no usage shown...just the task manager is
showing usage.

 

[Guest]

Can you contact whoever makes the HD, and obtain a Drive diagnostics disk?
It sounds like you've tried several things, except testing the Hard drive
for internal problems (Even if it happens to be like new). This idea may be
*Reaching*, but it would possibly eliminate the Drive as the culprit, and
you could move on, but I don't know to where.

Willie



point where a CD can be loaded. When the CD is loaded, and then the
computer turned on, it will go into safe mode, but quits shortly thereafter,
lists a failure mode a mile long, and asks me if I want to send a report to
microsoft. There doesn't appear to be any loading activity from the CD
whatsoever (although I still hear the drive running).
complaints have to do with it using up most of the CPU on some mysterious
program...in my case, there is no usage shown...just the task manager is
showing usage.

 

[Willie]

Make your current drive a slave, and the new one a master, and transfer what
you want, providing the Dell tech doesn't take it with him in exchange,
which they probably will. Plus, if YOU open up the case, you risk a
"Warranty issue". Good Luck.

Willie

On the basis of your note, we have re-contacted Dell. They agree that it

may be a HD problem, and are sending a tech out tomorrow to replace the HD.
The problem then will be, how do we get the files we need off the HD?

 

[D.Currie]

Offer the tech coffee/pop/cookies/cheetos/skittles.

It shouldn't take that long to copy your stuff, if you know where it's at,
and if the tech is competent. If you're nice about it, they can probably
work something out for you.

Thank you so much for the advice. I think we might just be able to do

what you suggested....(maybe with a little arm twisting)...