Explorer.exe crashes after SP2 install

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G

Guest

After installing SP2 explorer.exe crashes when I try to open it. The error
message states that memory cannot be written.

I contacted support via chat and they recommended I type "SFC /scannow" from
the Run menu, but that has not resolved it. I uninstalled SP2 and the problem
disappears.

I have the firewall off. I disable Symantec Antivirus Corporate Edition
before installing SP2 and I installed SP2 from a disk.

Any help that could be offered would be greatly appreciated.
 
Wes

I solved a somewhat similar problem recently. Immediately after installing
Service Pack 2, my Windows Explorer could no longer display context menus and
would crash whenever I attempted to do so. This would often take out the
primary instance of explorer.exe that provides the taskbar. Only by calling
up Task Manager, killing all instances of explorer.exe and then running
explorer.exe again could partial recovery be achieved. Even then, the task
bar came up without some of my add-ons, the Quick Launch toolbar and the full
array of icons.

After much puzzlement, I concluded that some of the programs that use the
context menu are apparently incompatible with SP2. I had installed Context
ThumbView and Instant ThumbView from Context Magic. Both programs attach
themselves to the context menu. Uninstalling these programs solved the
problem. Context Magic acknowledges the problem and says the latest versions
fix it but I have not yet installed them so I can’t say for sure.

I hope this helps.

John
 
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