Explorer Error

  • Thread starter Thread starter f0rmat
  • Start date Start date
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f0rmat

Along with the current trend of people having problems with
explorer.exe... here is mine... I have a machine(not really familiar
with the specs... because it's not mine) but the scenerio is... the
user installed one of M$ evil updates...(automatic updates) and he
rebooted and now all has gone to hell... on every login regardless of
VGA mode, safe mode, normal mode, last good config... he gets
Explorer.exe Application error.. The instruction at "0x711885ca"
referenced memory at "0x00000000", The memory could not be "read" and
then you click ok to term... if you press ctrl alt delete and click
the task manager... that comes up... but if you try to run a new
task(explorer.exe, control.exe, ihateyoumicrosoft.exe) the task manager
errors out in the same fashion.

I tried to do a repair of the windows 2000 installation to no avail..
I'm having a hard time that this is a memory problem(failure) because
he had no errors or no troubles before this update... and I'm not sure
what to do. The user does not want to get a new installation unless
absolutely necesarry because he has many apps installed that would need
to be reinstalled as well as documents and files saved throughout his
personal folders which would be replaced... so...

any thoughts.

-A tired admin(Derek)
 
I too experienced this error, but it happened when I uninstalled a
Microsoft update.

Here's what I did to correct it:

1. Identified the update that was causing the issue.
2. Installed the rconsole utility from the Windows 2000 Resource Kit
3. Created a batch file to install the rcmd utility (also from the
Windows 2000 Resource Kit)
4. Copied the batch file and the rcmd installation files to the
problem system, to the root of the c: drive.
5. Used the rconsole program to install the rcmd service on the
system.
6. Connected to the problem system through the computer management
administrative tool and started the rcmd service.
7. Downloaded the hotfix that had caused the issue to the root of the
c: drive of the problem system.
8. Opened a rcmd command-line session on the problem system.
9. Used the command line silent, non-interactive install (-q) to
re-install the hotfix that caused the problem. (NOTE: An uninstall
can also be done from the command line using -y and -q).
10. The system rebooted automatically after the hotfix had
successfully re-installed and I was once again able to log on
interactively.

Hope this helps.

-j
 
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