exit windows messenger

  • Thread starter Thread starter Billy S Boutin
  • Start date Start date
B

Billy S Boutin

I can not shut down Windows Messenger. I get the
following error when I select exit from right clicking on
the system tray icon: "There are other applications
currently using features provided by Windows Messenger.
You must close other applications before you can exit
Windows Messenger. ...". I have removed all applications
from startup (except Digital Line Detect) and restarted
my machine. Before performing any other tasks on my
machine, I tried to exit and got the same error. Has
anyone else had this behavior and found out how to
correct it? Is there a way to determine what processes
are using WM services? Thanks.
 
Greetings Billy,

Do you have Norton Antivirus installed? Recent versions of Norton Antivirus added a new
"instant messaging scanning" feature, which can conflict with Windows Messenger and cause it
to also keep starting. To stop it, open Norton Antivirus (Right-click on the Norton Antivirus
icon in the System Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'),
click Options, then Instant Messenger then uncheck MSN Instant Messenger and click OK.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
 
That was it. Thanks for the help.
-----Original Message-----
Greetings Billy,

Do you have Norton Antivirus installed? Recent versions
Click to expand...
of Norton Antivirus added a new
"instant messaging scanning" feature, which can conflict
Click to expand...
with Windows Messenger and cause it
to also keep starting. To stop it, open Norton Antivirus
Click to expand...
(Right-click on the Norton Antivirus
icon in the System Tray/Notification Area (by the
Click to expand...
clock), choose 'Open Norton Antivirus'),
click Options, then Instant Messenger then uncheck MSN
Click to expand...
Instant Messenger and click OK.
 
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