Excel will not load

  • Thread starter Thread starter Stuart
  • Start date Start date
S

Stuart

Do not know if this is the correct group, but......

User has Win98 (2nd Edition) and Office 2000
Premium. Recently they have been reporting problems
such as 'System running low on memory', and on
occasion XL has been 'locking up'. Only a hard boot
has resolved this.

No new software is on the machine (either local or
available via the LAN). The user is carrying out their
normal typical tasks.

I decided to take the bull by the horns, and uninstalled
the Office suite, then reinstalled the default installation
with no apparent errors.

So when I fire up Excel, should I be correct in being
surprised to receive the following message, basically:

Addin 'such and such' cannot be found
and XL hangs with the xl logo visible on screen.

Now the addin is mine, so I can obviously place that in
the correct directory and load xl again, but if Office
uninstalled correctly, then how come a link to the addin
was preserved?

Thought I better ask before going further.

Regards.
 
Thanks for that.
Did as you said, but problems continue. I've found and
cleaned a virus ( I-worm/Swen) and I've removed one
remaining key in the Registry which was pointing to the
addin.

With a clean install of Office2000, I'm either getting:
a) a memory error referencing Kernel32
or
b) Excel loads and hangs completely when the logo
loads
or
Excel loads then hangs when book1 loads.

Is there anything to try other than a hard disk reformat
and software rebuild?

I'm beginning to think the Registry may be corrupt.

Thanks and Regards.
 
Swen changed the file association on one of our machines so that any
program .exe or .com required a file tehh.exe to launch. Go to
www.techguys.com for a detailed instruction on how to correct the
problem. They are GOOD! and patient.

Mike

I'm not sure what I'd do next. But maybe your next step is to search the MSKB
database.

http://google.com/search?q=kernel32+excel+install+site:support.microsoft.com

Gave about 56 hits.

Good luck,

(I wouldn't want to think about reformatting my HD (yechh).)
Click to expand...
 
Back
Top