Everquest Game Crashes - Info Inside

Mike · Sep 13, 2003

Hey folks,

I just recently formatted my computer (09/01/03) and
reinstalled Win Xp. Loaded up DirectX 9.0b and all the
newest drivers. Installed my favourite game Everquest
(say what you want, it rocks

).

Now, about 5-10 minutes into the game, the game crashes
to the desktop and I get a message that eqgame.exe has
created an error. I have reinstalled the game already and
checked 3 times to make sure i got all the newest drivers.

If you look into the Event Viewer it shows the following
error message:

Faulting application eqgame.exe, version 0.0.0.0,
faulting module , version 0.0.0.0, fault address
0x00000000.

Also, Everquest produces an error log, at the end there
is always the following:

[Sat Sep 13 15:20:15 2003]00987:0x0012ea3c:
ADDR=0x004b6436

[Sat Sep 13 15:20:15 2003]00988:0x0012ea48:
ADDR=0x004b650d

[Sat Sep 13 15:20:15 2003]00989

rocess was trying to
READ invalid data.

[Sat Sep 13 15:20:15 2003]00990:Invalid access occurred
at virtual address 0x00000000.

[Sat Sep 13 15:20:15 2003]00991:Fatal error occurred in
mainthread! (Release Client #630)

[Sat Sep 13 15:20:15 2003]00992:Client Version: Sep 5
2003 20:13:11
[Sat Sep 13 15:20:15 2003]00993:Skin Directory:
UIFiles\spellicons\
[Sat Sep 13 15:20:15 2003]00994:Graphics DLL Loaded:
EQGfx DLL Version 1.1.71 Last Build Date: Aug 11 2003
11:26:57 AMD Athlon(tm) XP 2000+ [2:6.6.2-11011]

[Sat Sep 13 15:20:15 2003]00995:Crash (char = *****, zone
= poknowledge)

[Sat Sep 13 15:20:15 2003]00996:Local Player's World
location at time of crash: 148.165024, 164.798080, -
124.248970.

[Sat Sep 13 15:20:15 2003]00997:Gamestate at crash = 5

[Sat Sep 13 15:20:25 2003]00998:1 processor(s) of type
586. Physical memory = 512 Megs.

[Sat Sep 13 15:20:25 2003]00999:AMD Athlon XP 1699

Everything worked beautifully until the format. I would
appreciate any help or advice you guys and girls got.

This is my system:

AMD Athlon 2000XP
512 MB Ram
Geforce 3
Soundblaser Audigy

If you need more information or anything else from me,
please let me know. Thank you.

Jimmy S. · Sep 14, 2003

Hi Mike,

Rather than go through one step per post with you, I find it's
best to present all the troubleshooting steps I use in one post.
Start with the first one, and post back if you have any questions! :-)

Make sure your game is patches same as it was before the
reformat though. Let's not overlook anything obvious.

1. To see if it's a software conflict: Temporarily disable Startup
programs one at a time, starting with Firewall, Antivirus, and ad
blockers using: http://new.jtsoft2001.com/windows/startup.php

You can lookup what a program does before you disable it here:
http://www.pacs-portal.co.uk/startup_pages/startup_full.htm

2. Run a virus scan at: http://housecall.antivirus.com Afterwards
Download & Run Spybot from: http://security.kolla.de to find any
Trojans, Adware, or Spyware which could clog up your system.

3. Click My Computer / Rightclick the Drive & Choose Properties
/ Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
the "Error-Checking" and "Defragmentation" utilities.

4. Go to the Windows Update site for everything under Critical and
Recommended: http://windowsupdate.microsoft.com

5. Update DirectX and your Chipset, Sound, &Video Drivers:
For all Video / DirectX / Game and Hardware Issues, I have a
Checklist of Solutions at: http://NibblesNbitsVideo.tk

6. Dust your fans, vents and components using a 1/4" paintbrush
and a hose vacuum. Use compressed air for hard to reach places.
Set a housefan to blow cold air into your case to expose an over-
heating issue.. If it works add more fans or replace defective ones.
Use this Mainboard Monitoring Utility: http://mbm.livewiredev.com

7. A faulty power supply can cause STOP errors, random reboots,
and black screen lockups. One way to test for that is to remove all
extra devices, network cards, extra RAM sticks, modem, scussi,
sound card, unplug CD drives (if not needed to verify CD), and then
try the game again. If the problem is solved look into a 400 watt P/S.

8. Test your RAM using: http://www.memtest86.com/memt30.zip
after you extract that zip file, click on the README.txt file for the
instructions on how to create the boot floppy to test your RAM.
* Allow Windows to control your pagefile at a "system managed size".
Be sure there's enough space for the pagefile size to = 1.5 * your RAM
Bonus Tip: Set the pagefile to it's own partition or hard drive if possible.
References: http://aumha.org/win5/a/xpvm.php is a good site about this as is:
http://www.microsoft.com/WindowsXP/expertzone/columns/mcfedries/03june16.asp

9. Click Start / Control Panel /Administrative Tools / Event Viewer /
Click the Applications listing on the left / in the right pane look for
yellow or red symbols and doubleclick them to identify any problems.

10. Click Start / Run / then type: sfc /scannow and press ENTER
to replace any damaged system files -or- Run Setup.exe on your
Windows 98/Me/XP/2000 CD to reinstall Windows over itself without
erasing your programs and data. Once everything works fine reinstall
updates one at a time from: http://windowsupdate.microsoft.com while
testing the game after each update, in case an update caused the problem.

11. If you have room on one of your partitions, use it to install another
clean installation of Windows which you can gradually update with the
appropriate chipset, video, and sound drivers, as well as Direct X, but
with no extras including themes, firewalls, antivirus, etc. You may have
to reinstall the game(s) for use with that partition, but it's well worth it.

12. If you don't have enough space for step 10 I suggest you at least
create a new administrators account with no themes, firewall, antivirus,
or any other software or startup programs installed for that account. If
this solves the problem, then you should switch over to the new account.

--
Cheers,
Jimmy S.

Additional Support Resources: My Zone.com Helpsite: http://nibblesnbits.tk
Microsoft Online Tech Support: http://go.microsoft.com/fwlink/?LinkId=376
Game FAQ's: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

| Hey folks,
|
| I just recently formatted my computer (09/01/03) and
| reinstalled Win Xp. Loaded up DirectX 9.0b and all the
| newest drivers. Installed my favourite game Everquest
| (say what you want, it rocks

Darkgem of Ayonae · Sep 15, 2003

Hey bro,

Double check with www.everquest.com about this issue.
Also, if the Plane of Knowledge is jam-packed with
players, it may be that your video card can't handle the
traffic and is crashing out.

You might just want to update your system, as EQ is a
resource hog. You can get a decent gaming rig for about
$750 USD (cheaper if you build it yourself - see
www.tigerdirect.com).

~ Darkgem

-----Original Message-----
Hi Mike,

Rather than go through one step per post with you, I find it's
best to present all the troubleshooting steps I use in one post.
Start with the first one, and post back if you have any questions!

Make sure your game is patches same as it was before the
reformat though. Let's not overlook anything obvious.

1. To see if it's a software conflict: Temporarily disable Startup
programs one at a time, starting with Firewall, Antivirus, and ad
blockers using: http://new.jtsoft2001.com/windows/startup.php

You can lookup what a program does before you disable it here:
portal.co.uk/startup_pages/startup_full.htm

2. Run a virus scan at: http://housecall.antivirus.com Afterwards
Download & Run Spybot from: http://security.kolla.de to find any
Trojans, Adware, or Spyware which could clog up your system.

3. Click My Computer / Rightclick the Drive & Choose Properties
/ Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
the "Error-Checking" and "Defragmentation" utilities.

4. Go to the Windows Update site for everything under Critical and
Recommended: http://windowsupdate.microsoft.com

5. Update DirectX and your Chipset, Sound, &Video Drivers:
For all Video / DirectX / Game and Hardware Issues, I have a
Checklist of Solutions at: http://NibblesNbitsVideo.tk

6. Dust your fans, vents and components using a 1/4" paintbrush
and a hose vacuum. Use compressed air for hard to reach places.
Set a housefan to blow cold air into your case to expose an over-
heating issue.. If it works add more fans or replace defective ones.
Use this Mainboard Monitoring Utility: http://mbm.livewiredev.com

7. A faulty power supply can cause STOP errors, random reboots,
and black screen lockups. One way to test for that is to remove all
extra devices, network cards, extra RAM sticks, modem, scussi,
sound card, unplug CD drives (if not needed to verify CD), and then
try the game again. If the problem is solved look into a 400 watt P/S.

8. Test your RAM using: http://www.memtest86.com/memt30.zip
after you extract that zip file, click on the README.txt file for the
instructions on how to create the boot floppy to test your RAM.
* Allow Windows to control your pagefile at a "system managed size".
Be sure there's enough space for the pagefile size to = 1.5 * your RAM
Bonus Tip: Set the pagefile to it's own partition or hard drive if possible.
References: http://aumha.org/win5/a/xpvm.php is a good site about this as is:
http://www.microsoft.com/WindowsXP/expertzone/columns/mcf edries/03june16.asp

9. Click Start / Control Panel /Administrative Tools / Event Viewer /
Click the Applications listing on the left / in the right pane look for
yellow or red symbols and doubleclick them to identify any problems.

10. Click Start / Run / then type: sfc /scannow and press ENTER
to replace any damaged system files -or- Run Setup.exe on your
Windows 98/Me/XP/2000 CD to reinstall Windows over itself without
erasing your programs and data. Once everything works fine reinstall
updates one at a time from:

http://windowsupdate.microsoft.com while

testing the game after each update, in case an update caused the problem.

11. If you have room on one of your partitions, use it to install another
clean installation of Windows which you can gradually update with the
appropriate chipset, video, and sound drivers, as well as Direct X, but
with no extras including themes, firewalls, antivirus, etc. You may have
to reinstall the game(s) for use with that partition, but it's well worth it.

12. If you don't have enough space for step 10 I suggest you at least
create a new administrators account with no themes, firewall, antivirus,
or any other software or startup programs installed for that account. If
this solves the problem, then you should switch over to the new account.

--
Cheers,
Jimmy S.

Additional Support Resources: My Zone.com Helpsite: http://nibblesnbits.tk
Microsoft Online Tech Support: http://go.microsoft.com/fwlink/?LinkId=376
Game FAQ's: http://support.microsoft.com/default.aspx? scid=FH;[LN];gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

| Hey folks,
|
| I just recently formatted my computer (09/01/03) and
| reinstalled Win Xp. Loaded up DirectX 9.0b and all the
| newest drivers. Installed my favourite game Everquest
| (say what you want, it rocks ).
|
| Now, about 5-10 minutes into the game, the game crashes
| to the desktop and I get a message that eqgame.exe has
| created an error. I have reinstalled the game already and
| checked 3 times to make sure i got all the newest drivers.
|
| If you look into the Event Viewer it shows the following
| error message:
|
| Faulting application eqgame.exe, version 0.0.0.0,
| faulting module , version 0.0.0.0, fault address
| 0x00000000.
|
|
|
| Also, Everquest produces an error log, at the end there
| is always the following:
|
| [Sat Sep 13 15:20:15 2003]00987:0x0012ea3c:
| ADDR=0x004b6436
|
| [Sat Sep 13 15:20:15 2003]00988:0x0012ea48:
| ADDR=0x004b650d
|
| [Sat Sep 13 15:20:15 2003]00989rocess was trying to
| READ invalid data.
|
| [Sat Sep 13 15:20:15 2003]00990:Invalid access occurred
| at virtual address 0x00000000.
|
| [Sat Sep 13 15:20:15 2003]00991:Fatal error occurred in
| mainthread! (Release Client #630)
|
| [Sat Sep 13 15:20:15 2003]00992:Client Version: Sep 5
| 2003 20:13:11
| [Sat Sep 13 15:20:15 2003]00993:Skin Directory:
| UIFiles\spellicons\
| [Sat Sep 13 15:20:15 2003]00994:Graphics DLL Loaded:
| EQGfx DLL Version 1.1.71 Last Build Date: Aug 11 2003
| 11:26:57 AMD Athlon(tm) XP 2000+ [2:6.6.2-11011]
|
| [Sat Sep 13 15:20:15 2003]00995:Crash (char = *****, zone
| = poknowledge)
|
| [Sat Sep 13 15:20:15 2003]00996:Local Player's World
| location at time of crash: 148.165024, 164.798080, -
| 124.248970.
|
| [Sat Sep 13 15:20:15 2003]00997:Gamestate at crash = 5
|
| [Sat Sep 13 15:20:25 2003]00998:1 processor(s) of type
| 586. Physical memory = 512 Megs.
|
| [Sat Sep 13 15:20:25 2003]00999:AMD Athlon XP 1699
|
|
|
| Everything worked beautifully until the format. I would
| appreciate any help or advice you guys and girls got.
|
| This is my system:
|
| AMD Athlon 2000XP
| 512 MB Ram
| Geforce 3
| Soundblaser Audigy
|
|
| If you need more information or anything else from me,
| please let me know. Thank you.

.

Everquest Game Crashes - Info Inside

Mike

Jimmy S.

Darkgem of Ayonae