Error?

  • Thread starter Thread starter ladyjazzy
  • Start date Start date
L

ladyjazzy

Hi is windows mail experiencing system downtime as myself and others can not
get in. Anyone else getting this
 
Windows Mail is a program, not a service, so it doesn't have 'downtime'.
If your Windows Mail is not working,do you get an error message when
you try to send or receive? If so, right-click on your error message, copy,
then paste it into a reply here.
We can't do much troubleshooting without the complete error message.
 
Gary VanderMolen said:
Windows Mail is a program, not a service, so it doesn't have 'downtime'.
If your Windows Mail is not working,do you get an error message when
you try to send or receive? If so, right-click on your error message, copy,
then paste it into a reply here.
We can't do much troubleshooting without the complete error message.
Click to expand...
 
Dear Gary VanderMolen, I'm jumping on ladyjazzy's thread because I can't
figure out how to start a new thread her subject looked similar. I don't use
Windows Mail, nor can I find much of a reason why I would want to, but my
senior citizen dad does. And usually it works for him within the narrow
parameters of his understanding, but tonight he can't get to his mail and
furious and I can't figure out the problem. It keeps rejecting his user name
and password, just giving the same window again and again asking for
name/password, though sometimes we get this error message:
Account: 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3,
Port: 110, Secure(SSL): No, Error Number: 0x800CCC17

Any ideas? If you'd be so kind as to reply your message here and to
dikinko[at]yahoo.com, it'd be much appreciated. And would keep my dad'd
blood pressure at safer levels, thank you, Dickie
 
If you're not sure about your password you can test it by logging in to
webmail: http://www.comcast.net/webmail

If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm


--
Gary VanderMolen, MS-MVP (Mail)


wwnfw said:
Dear Gary VanderMolen, I'm jumping on ladyjazzy's thread because I can't
figure out how to start a new thread her subject looked similar. I don't use
Windows Mail, nor can I find much of a reason why I would want to, but my
senior citizen dad does. And usually it works for him within the narrow
parameters of his understanding, but tonight he can't get to his mail and
furious and I can't figure out the problem. It keeps rejecting his user name
and password, just giving the same window again and again asking for
name/password, though sometimes we get this error message:
Account: 'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3,
Port: 110, Secure(SSL): No, Error Number: 0x800CCC17

Any ideas? If you'd be so kind as to reply your message here and to
dikinko[at]yahoo.com, it'd be much appreciated. And would keep my dad'd
blood pressure at safer levels, thank you, Dickie


Gary VanderMolen said:
Windows Mail is a program, not a service, so it doesn't have 'downtime'.
If your Windows Mail is not working,do you get an error message when
you try to send or receive? If so, right-click on your error message, copy,
then paste it into a reply here.
We can't do much troubleshooting without the complete error message.
Click to expand...
Click to expand...
 
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