error reporting message

  • Thread starter Thread starter Dennis Black
  • Start date Start date
D

Dennis Black

each time I try to shutdown IE, I get a "Error Reporting"
message and must uncheck the box in the pop-up to prevent
IE from re-starting. Also, my PC constantly tries to Auto-
connect regardless of what program is running, please help!
 
When that error message comes up, click the blue link by "To see what this error report contains - click here". Need to know the App name and Mod name.

Or go to this article - Description and Availability of Internet Explorer Error Reporting Tool http://support.microsoft.com/default.aspx?scid=kb;[LN];Q276550 - scroll down for how to disable the Error Reporting Tool, and then let Windows capture the error the next time. There will then be an error box with a Details button. Need to know the XXXX caused a YYYY in module ZZZZ part. You can leave out the stack dump numbers. Also need to know the version of Windows the user is running.

Errors when closing, and the fact that you mention you're getting attempts to connect when you are not trying to is indicative of spyware/malware on your system - or you have a virus/trojan at work.

Use Ad-Aware or Spybot Search & Destroy to remove it.

Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://security.kolla.de/
(Good site on how to install and use Spybot - http://www.tomcoyote.org/SPYBOT/)

More information here:
http://www.spywareinfo.com/
http://www.mvps.org/inetexplorer/Darnit.htm
http://www.doxdesk.com/parasite/ - runs a little script when loading page to check for common parasites

If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing section, uncheck "Enable third-party browser extensions", click Apply, click Okay, reboot. If that solves your problem, then more troubleshooting is needed to find out exactly which program, or Browser Helper Object (BHO) is causing this problem. You don't want to leave it at that, as some BHOs are useful or necessary - like Adobe Acrobat for reading .pdf files or an essential component of Norton AV. Get BHODemon - http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs. Disable all items, and then gradually replace one or two at a time to narrow down the culprit.

Also run an anti-virus scan with up-to-date virus definitions.

More on your auto connect problem:

Make sure you have the same values
in your registry as below......

[HKEY_LOCAL_MACHINE\Software\Microsoft\OLE]
"EnableDCOM"="Y"
"EnableRemoteConnect"="N"

If no joy, see these articles for possible help:
Modem Attempts to Dial When Windows Starts
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q175312 (Win9x)

Modem Automatically Attempts to Establish a Dial-Up Connection When You Start Your Computer or Start a Program
http://support.microsoft.com/default.aspx?scid=kb;en-us;316530 (WinXP)
 
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