This sounds like the same problem I am having. Here is
what follows the error:
After "click here" it displays Error Signature appname
MSMGS.exe Appver 4.7.0.209 modname ntdll.dll modver
5.1.2600.1217 offset 00007d85. If I click send report
and then view technical details, the top of that screen
says Exception info code 0xc000000000 Address
0x00000000077f57d85 Windows NT5.1 Build 2600 cpuversion
00000F29 cpu feature code BFEBF9FF
A lot more information follows
Why does it say windows nt? I bought this with xp
professional already installed.
Thanks for your help.
-----Original Message-----
Greetings Anne,
In the error that apologizes for the inconvenience of
Messenger shutting down, click the
"click here" link -- in the next screen, you'll see something like the
following: szAppName : msmsgs.exe szAppVer :
4.7.2009.0 szModName : rpcrt4.dll
If you could reply back with what the szModName has in
your error, would make it easier to
determine what the problem is.
Yes, you could just simply disable (you disabled
the "Messenger" Service when you disabled
Messenger before, not the actual Messenger application)
or uninstall it, but this could be
the result of a bigger problem, so it may be best just
to solve the actual problem rather
than trying to work around it.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources -
http://messenger.jonathankay.com
-----Original Message-----
Greetings Dave,
Actually, Windows Explorer is the entire
Windows "interface" -- meaning, the Start menu, the
taskbar, the clock in the corner, etc.
In that dialog that appears, click the "click here" link
and then copy/paste the information
(select it and then choose Ctrl-C) here as that's the
only real way we can determine what's
