Error message

[Michelle]

I often, but randomly receive this message when closing
programs: The instruction at "Ox74706b41" referenced
memory at "0x74706b41". The momory could not be "read".

Since it's so random and not specific to any program that
I can tell I have no idea where to begin to search for
information on how to fix it.

Any help would be greatly appreciated, and if you could
email me personally, that'd be appreciated as well.

Thank you,
Michelle

 

[Malke]

I often, but randomly receive this message when closing
programs: The instruction at "Ox74706b41" referenced
memory at "0x74706b41". The momory could not be "read".

Since it's so random and not specific to any program that
I can tell I have no idea where to begin to search for
information on how to fix it.

Any help would be greatly appreciated, and if you could
email me personally, that'd be appreciated as well.

Thank you,
Michelle

Hi, Michelle. Random errors usually indicate a hardware problem. Your
memory might be bad, or your computer might be overheating. Here are
some generic hardware troubleshooting steps:

For hardware issues - 1) open the computer and run it open, cleaning out
all dust bunnies and observing all fans (overheating will cause system
freezing); 2) test the RAM - I like Memtest86 from www.memtest86.com -
let the test run for an extended (like overnight) period of time -
unless errors are seen immediately; 3) test the hard drive with a
diagnostic utility from the mftr.; 4) the power supply may be going bad
or be inadequate for the devices you have in the system; 5) test the
motherboard with something like TuffTest from www.tufftest.com. Testing
hardware failures often involves swapping out suspected parts with
known-good parts. If you can't do the testing yourself and/or are
uncomfortable opening your computer, take the machine to a good local
computer repair shop (not a CompUSA or Best Buy type of store).

Malke