Error message

  • Thread starter Thread starter Guest
  • Start date Start date
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Guest

Hi there, I'm having troubles logging on Internet Explorer.. It doesn't open
at all. I got a message saying: "Internet explorer has encountered a problem
with an add-on and needs to close. Could somebody help me, please?
Thanks
 
Paola said:
Hi there, I'm having troubles logging on Internet Explorer.. It doesn't open
at all. I got a message saying: "Internet explorer has encountered a problem
with an add-on and needs to close. Could somebody help me, please?
Thanks
Click to expand...

Hi Paola,

Right Click on your IE Icon on your Desktop and Select Properties from the
Sub-Menu, then on the IE Properties Clear your Caches and Delete Offline
files and Cookies.
Click on the Programs Tab and Navigate to Manage Add-Ons and in the Manage
Add-Ons Properties Disable all Non-MS IE Add-Ons and Click OK you can Enable
them later if you wish one -by-one.
On the same Window Click on the Reset Web Settings and Click OK.
Before Rebooting try to Scan for Malware from here:
http://www.avast.com/ for the Free Removal tool
Hope this helps
Please Post your Findings back here.
Regards
nass
 
Thank you Nass for your response, but I don't have any option to delete
offline files or cookies. I made a right click in the IE icon on my desktop,
but it just have on the tabs: General, Shorcuts, and Compatibility. In the
Shourcut tab, I just have the target file, start in, which by the way is
weird (%HOMEDRIVE%%HOMEPATH%). Shourtcut key: None. Run Normal window, etc....
Should I unistall Explorer and install it again?
Thank you again for your help
 
Paola said:
Thank you Nass for your response, but I don't have any option to delete
offline files or cookies. I made a right click in the IE icon on my desktop,
but it just have on the tabs: General, Shorcuts, and Compatibility. In the
Shourcut tab, I just have the target file, start in, which by the way is
weird (%HOMEDRIVE%%HOMEPATH%). Shourtcut key: None. Run Normal window, etc....
Should I unistall Explorer and install it again?
Thank you again for your help
Click to expand...

Hi Paola, Try to open the IE by Double click the Icon on your Desktop in an
OFFLINE Connection.
Then go to Tools >> Internet Options >> General Tab Loook on the Buttons
there you willl find History click on it and clear it.
Delete Files click on it to delete internet files.
Delete Cookies click on it to delete Cookies.
Click on the Programs Tab and Navigate to Manage Add-Ons and in the Manage
Add-Ons Properties Disable all Non-MS IE Add-Ons and Click OK you can Enable
them later if you wish one -by-one.
On the same Window Click on the Reset Web Settings and Click OK.
Then Reboot.
If you did not Scan here is the link again:
http://www.avast.com/ for the Free Removal tool
Hope this helps
Please Post back here.
Regards
nass

 
Thanks Nass.... didn't work.. I think I might have to reinstall the whole
thing WXP. Thank you though!
 
Hi Paola,
You don't need to uninstall the whole Platform to Repair IE.
Try to Repair the Internet Explorer by uninstall and reinstall from the
Add/Remove in the Control Panel.
Go to the Control Panel, check show all Updates and on the Internet Explorer
and Tools click on change/Remove option and in there you will see Remove |
Repair |Cancel, select repair then Reboot and see if it solved if not try
Uninstall and reinstall.
Hope this helps
nass
 
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